:root {
  color-scheme: light;
  /* Apple-Tech 主题：浅灰底 + 冷色渐变点缀 + 玻璃质感 */
  --bg: #f4f6fb;
  --bg-mesh: radial-gradient(1200px 600px at 100% -10%, rgba(99, 102, 241, 0.08), transparent 60%),
              radial-gradient(900px 500px at -10% 110%, rgba(20, 184, 166, 0.07), transparent 60%),
              linear-gradient(180deg, #f6f8fc 0%, #eef1f7 100%);
  --surface: rgba(255, 255, 255, 0.78);
  --surface-solid: #ffffff;
  --surface-elev: rgba(255, 255, 255, 0.92);
  --text: #0b0e14;
  --muted: #6b7280;
  --muted-2: #94a3b8;
  --border: rgba(15, 23, 42, 0.08);
  --border-strong: rgba(15, 23, 42, 0.14);
  --primary: #0a84ff;         /* iOS system blue */
  --primary-2: #5e5ce6;       /* iOS system indigo */
  --info: #0a84ff;
  --success: #30d158;
  --warning: #ff9f0a;
  --danger: #ff453a;
  --accent: linear-gradient(135deg, #0a84ff 0%, #5e5ce6 100%);
  --accent-soft: linear-gradient(135deg, rgba(10, 132, 255, 0.12), rgba(94, 92, 230, 0.12));
  --shadow-sm: 0 1px 2px rgba(11, 14, 20, 0.04), 0 1px 1px rgba(11, 14, 20, 0.04);
  --shadow-md: 0 4px 14px rgba(11, 14, 20, 0.06), 0 1px 3px rgba(11, 14, 20, 0.04);
  --shadow-lg: 0 24px 56px rgba(11, 14, 20, 0.10), 0 2px 6px rgba(11, 14, 20, 0.04);
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-xl: 20px;
  --blur: saturate(180%) blur(20px);
  --transition: 180ms cubic-bezier(0.2, 0.8, 0.2, 1);
}

/* ===== Dark theme（[data-theme="dark"] 加到 <html>，由 preferences.theme 或系统偏好驱动）===== */
html[data-theme="dark"] {
  color-scheme: dark;
  --bg: #0a0d14;
  --bg-mesh: radial-gradient(1200px 600px at 100% -10%, rgba(94, 92, 230, 0.16), transparent 60%),
              radial-gradient(900px 500px at -10% 110%, rgba(10, 132, 255, 0.12), transparent 60%),
              linear-gradient(180deg, #0c1018 0%, #060a12 100%);
  --surface: rgba(20, 24, 33, 0.72);
  --surface-solid: #14181f;
  --surface-elev: rgba(28, 32, 41, 0.88);
  --text: #f3f4f6;
  --muted: #a1a8b5;
  --muted-2: #6b7280;
  --border: rgba(255, 255, 255, 0.08);
  --border-strong: rgba(255, 255, 255, 0.18);
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.30), 0 1px 1px rgba(0, 0, 0, 0.20);
  --shadow-md: 0 4px 14px rgba(0, 0, 0, 0.40), 0 1px 3px rgba(0, 0, 0, 0.25);
  --shadow-lg: 0 24px 56px rgba(0, 0, 0, 0.55), 0 2px 6px rgba(0, 0, 0, 0.30);
}

/* 暗色下：标题渐变改用浅色 */
html[data-theme="dark"] h1 {
  background: linear-gradient(180deg, #f8fafc 0%, #94a3b8 100%);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

/* 暗色下：玻璃浮层背景透明度 + 边框稍亮 */
html[data-theme="dark"] .panel,
html[data-theme="dark"] .metric,
html[data-theme="dark"] .item,
html[data-theme="dark"] .org-picker,
html[data-theme="dark"] .topbar-user-menu,
html[data-theme="dark"] .notification-bell-menu,
html[data-theme="dark"] .command-palette {
  background: rgba(20, 24, 33, 0.72);
}

/* 暗色：输入框白底改为透明深色 */
html[data-theme="dark"] input,
html[data-theme="dark"] select,
html[data-theme="dark"] textarea {
  background: rgba(255, 255, 255, 0.04);
  color: var(--text);
}

html[data-theme="dark"] input:focus,
html[data-theme="dark"] select:focus,
html[data-theme="dark"] textarea:focus {
  background: rgba(255, 255, 255, 0.06);
}

html[data-theme="dark"] input::placeholder,
html[data-theme="dark"] textarea::placeholder {
  color: rgba(255, 255, 255, 0.30);
}

/* 暗色：secondary 按钮 */
html[data-theme="dark"] button.secondary {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text);
  box-shadow: inset 0 0 0 1px var(--border);
}
html[data-theme="dark"] button.secondary:hover {
  background: rgba(255, 255, 255, 0.10);
}

/* 暗色：link / item-actions / kbd / pre / status-card code / 滚动条 */
html[data-theme="dark"] a.link { background: rgba(10, 132, 255, 0.18); }
html[data-theme="dark"] a.link:hover { background: rgba(10, 132, 255, 0.30); }

html[data-theme="dark"] .item-actions a,
html[data-theme="dark"] .badge {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text);
  border-color: rgba(255, 255, 255, 0.08);
}

html[data-theme="dark"] kbd {
  background: linear-gradient(180deg, #1f2937, #111827);
  color: var(--text);
  border-color: rgba(255, 255, 255, 0.10);
}

html[data-theme="dark"] .result,
html[data-theme="dark"] pre,
html[data-theme="dark"] .status-card code {
  background: rgba(255, 255, 255, 0.04);
  color: #c7d2fe;
  border-color: var(--border);
}

html[data-theme="dark"] *::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.14);
  background-clip: padding-box;
}
html[data-theme="dark"] *::-webkit-scrollbar-thumb:hover {
  background: rgba(255, 255, 255, 0.22);
  background-clip: padding-box;
}

/* 暗色：metric 顶部高光略弱 */
html[data-theme="dark"] .metric::before {
  background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.10), transparent);
}

/* 暗色：状态行 / 通知行 hover 用浅色 */
html[data-theme="dark"] .status-row-bar { background: rgba(255, 255, 255, 0.06); }
html[data-theme="dark"] .notification-row:hover,
html[data-theme="dark"] .topbar-user-menu-item:hover,
html[data-theme="dark"] .command-palette-item:hover {
  background: rgba(255, 255, 255, 0.07);
}

html[data-theme="dark"] .command-palette-input-row { border-bottom-color: var(--border); }
html[data-theme="dark"] .command-palette-foot { border-top-color: var(--border); }
html[data-theme="dark"] .command-palette-backdrop { background: rgba(0, 0, 0, 0.55); }

html[data-theme="dark"] .ticket-age,
html[data-theme="dark"] .alert-row {
  /* tone 类自带配色，无需覆盖 */
}

/* 暗色：funnel / status 进度条底色 */
html[data-theme="dark"] .funnel-bar,
html[data-theme="dark"] .lead-source-bar { background: rgba(255, 255, 255, 0.06); }

* {
  box-sizing: border-box;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

html, body {
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
}

body {
  margin: 0;
  background: var(--bg);
  background-image: var(--bg-mesh);
  background-attachment: fixed;
  color: var(--text);
  font-family:
    -apple-system, BlinkMacSystemFont, "SF Pro Text", "SF Pro Display",
    "PingFang SC", "Helvetica Neue", "Microsoft YaHei", "Segoe UI", Inter, ui-sans-serif, system-ui, sans-serif;
  font-size: 14px;
  letter-spacing: -0.01em;
  font-feature-settings: "ss01", "cv11";
}

::selection {
  background: rgba(10, 132, 255, 0.18);
}

/* —— 滚动条：苹果风极细、悬停高亮 —— */
* {
  scrollbar-width: thin;
  scrollbar-color: rgba(15, 23, 42, 0.18) transparent;
}

*::-webkit-scrollbar {
  width: 10px;
  height: 10px;
}

*::-webkit-scrollbar-track {
  background: transparent;
}

*::-webkit-scrollbar-thumb {
  background: rgba(15, 23, 42, 0.16);
  border: 2px solid transparent;
  background-clip: padding-box;
  border-radius: 999px;
}

*::-webkit-scrollbar-thumb:hover {
  background: rgba(15, 23, 42, 0.28);
  background-clip: padding-box;
}

/* 侧栏内滚动条用浅色 */
.sidebar *::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.12);
  background-clip: padding-box;
}

.sidebar {
  position: fixed;
  inset: 0 auto 0 0;
  width: 256px;
  padding: 22px 18px 18px;
  /* 深色玻璃 + 微噪点感 */
  background:
    radial-gradient(140% 90% at 0% 0%, rgba(94, 92, 230, 0.22), transparent 60%),
    radial-gradient(120% 80% at 100% 100%, rgba(10, 132, 255, 0.18), transparent 60%),
    linear-gradient(180deg, #0c1018 0%, #0a0d14 100%);
  color: #fff;
  border-right: 1px solid rgba(255, 255, 255, 0.06);
  box-shadow: 1px 0 0 rgba(255, 255, 255, 0.04) inset;
  display: flex;
  flex-direction: column;
  gap: 18px;
  overflow: hidden;
}

.brand {
  display: flex;
  gap: 12px;
  align-items: center;
  margin-bottom: 6px;
  flex: 0 0 auto;
}

.brand strong {
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.brand span {
  display: block;
  color: rgba(255, 255, 255, 0.55);
  font-size: 11px;
  margin-top: 2px;
}

.mark {
  width: 34px;
  height: 34px;
  border-radius: 10px;
  box-shadow:
    0 6px 16px rgba(10, 132, 255, 0.35),
    inset 0 1px 0 rgba(255, 255, 255, 0.18);
  display: block;
}

nav {
  display: grid;
  gap: 2px;
}

/* 分组导航容器：替代原扁平 nav，做成「分组 + 图标」结构 */
.sidebar-nav {
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding-right: 4px;
  margin-right: -4px;
}

.nav-group {
  display: grid;
  gap: 2px;
}

.nav-group-label {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: rgba(255, 255, 255, 0.36);
  padding: 8px 12px 4px;
  user-select: none;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  color: rgba(255, 255, 255, 0.72);
  text-decoration: none;
  padding: 8px 10px;
  border-radius: 8px;
  font-size: 13px;
  letter-spacing: -0.005em;
  position: relative;
  transition: background var(--transition), color var(--transition), transform var(--transition);
}

.nav-item:hover {
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
}

.nav-item .nav-icon {
  width: 16px;
  height: 16px;
  flex: 0 0 16px;
  color: rgba(255, 255, 255, 0.55);
  transition: color var(--transition), transform var(--transition);
}

.nav-item:hover .nav-icon { color: rgba(255, 255, 255, 0.85); }

.nav-item.is-active {
  background: linear-gradient(180deg, rgba(10, 132, 255, 0.28), rgba(94, 92, 230, 0.22));
  color: #fff;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.08);
}

.nav-item.is-active .nav-icon { color: #fff; }

.nav-item.is-active::before {
  /* 左侧 2px 渐变高亮条 */
  content: "";
  position: absolute;
  left: -10px;
  top: 6px;
  bottom: 6px;
  width: 2px;
  border-radius: 2px;
  background: linear-gradient(180deg, #0a84ff, #5e5ce6);
  box-shadow: 0 0 8px rgba(94, 92, 230, 0.6);
}

/* 旧 nav a 保留为兜底，避免外部老代码崩溃 */
nav a {
  color: rgba(255, 255, 255, 0.72);
  text-decoration: none;
  padding: 8px 10px;
  border-radius: 8px;
  font-size: 13px;
  letter-spacing: -0.005em;
  display: flex;
  align-items: center;
  gap: 10px;
  transition: background var(--transition), color var(--transition);
}
nav a:hover { background: rgba(255, 255, 255, 0.06); color: #fff; }
nav a.active {
  background: linear-gradient(180deg, rgba(10, 132, 255, 0.28), rgba(94, 92, 230, 0.22));
  color: #fff;
}

.main {
  margin-left: 256px;
  padding: 28px 32px 56px;
  display: grid;
  gap: 20px;
}

.topbar {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: start;
}

h1, h2, h3, p {
  margin: 0;
}

h1 {
  font-size: 28px;
  font-weight: 600;
  letter-spacing: -0.02em;
  background: linear-gradient(180deg, #0b0e14 0%, #2a2f3a 100%);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

h2 {
  font-size: 17px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

h3 {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: -0.005em;
}

p {
  color: var(--muted);
  margin-top: 6px;
}

.org-box {
  /* 隐藏每页顶部的「组织 ID」选择器：组织已通过登录态自动绑定，
     切换组织请到「设置 → 所有组织」点击「使用」。仍保留 DOM 节点以便
     旧 JS 中 requireOrg() 读取 #orgId.value 不会报空。 */
  display: none !important;
}

.org-input-row {
  display: flex;
  gap: 8px;
}

.org-input-row input {
  flex: 1;
}

.org-current-name {
  font-size: 12px;
  color: var(--muted);
  margin-top: 2px;
  display: block;
}

.org-picker-btn {
  padding: 8px 10px;
  min-width: 36px;
}

.org-box {
  position: relative;
}

.org-picker {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  width: min(420px, 90vw);
  max-height: 360px;
  overflow: auto;
  background: rgba(255, 255, 255, 0.86);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  z-index: 80;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.org-picker input[type="search"] {
  padding: 8px 10px;
}

.org-picker-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 2px;
  overflow-y: auto;
}

.org-picker-empty {
  padding: 12px;
  text-align: center;
}

.org-picker-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 10px;
  border-radius: 6px;
  cursor: pointer;
  border: 1px solid transparent;
}

.org-picker-item:hover {
  background: #f1f5f9;
}

.org-picker-item.is-active {
  border-color: var(--primary);
  background: #ecfdf5;
}

.org-picker-item strong {
  font-size: 13px;
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.org-picker-item small {
  font-size: 11px;
  color: var(--muted);
  white-space: nowrap;
}

.org-picker-plan {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 1px 6px;
  border-radius: 999px;
  background: #eef2f7;
  color: var(--text);
}

.brand-swatch {
  display: inline-block;
  width: 22px;
  height: 22px;
  border-radius: 4px;
  border: 1px solid var(--border);
  vertical-align: middle;
}

.danger-zone {
  border-color: #fecaca;
  background: #fef9f9;
}

.template-archived {
  opacity: 0.6;
}

.template-config {
  margin: 0;
  font-size: 12px;
  max-height: 160px;
}

/* ===== Login page ===== */
.auth-body {
  display: grid;
  min-height: 100vh;
  place-items: center;
  padding: 24px;
}

.auth-shell {
  width: 100%;
  max-width: 420px;
}

.auth-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 28px;
  display: grid;
  gap: 18px;
  box-shadow: 0 16px 48px rgba(15, 23, 42, 0.08);
}

.auth-tabs {
  display: flex;
  gap: 4px;
  background: #f1f5f9;
  border-radius: 8px;
  padding: 4px;
}

.auth-tab {
  flex: 1;
  background: transparent;
  color: var(--muted);
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  border: 0;
  padding: 8px;
  cursor: pointer;
}

.auth-tab.is-active {
  background: #fff;
  color: var(--text);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
}

.auth-form label {
  display: grid;
  gap: 4px;
  color: var(--text);
  font-size: 13px;
}

.auth-foot {
  text-align: center;
  font-size: 12px;
}

/* ===== Sidebar user badge ===== */
.sidebar-user {
  margin-top: 14px;
  padding: 12px 12px 10px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-md);
  display: grid;
  gap: 6px;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.72);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
}

.sidebar-user strong {
  font-size: 13px;
  color: #fff;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  display: block;
  letter-spacing: -0.005em;
}

.sidebar-user-actions {
  display: flex;
  justify-content: space-between;
  gap: 6px;
}

.sidebar-user-actions a {
  color: rgba(255, 255, 255, 0.55);
  text-decoration: none;
  font-size: 11px;
  cursor: pointer;
  transition: color var(--transition);
}

.sidebar-user-actions a:hover {
  color: #fff;
}

.sidebar-user-login {
  display: block;
  margin-top: 14px;
  background: var(--accent);
  color: #fff;
  text-align: center;
  padding: 10px;
  border-radius: var(--radius-sm);
  font-size: 12px;
  font-weight: 600;
  text-decoration: none;
  letter-spacing: -0.005em;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.18),
    0 6px 14px rgba(10, 132, 255, 0.35);
  transition: filter var(--transition), transform var(--transition);
}

.sidebar-user-login:hover {
  filter: brightness(1.05);
}

/* ===== 顶部右侧用户徽章（浮动） ===== */
.topbar-user-host {
  position: fixed;
  top: 16px;
  right: 24px;
  z-index: 70;
}

/* ===== 顶部通知铃铛 ===== */
.notification-bell-host {
  position: fixed;
  top: 16px;
  right: calc(24px + 280px);
  z-index: 71;
}

.notification-bell {
  position: relative;
  width: 38px;
  height: 38px;
  border-radius: 999px;
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  color: var(--text);
  cursor: pointer;
  display: grid;
  place-items: center;
  box-shadow: var(--shadow-sm);
  transition: border-color var(--transition), box-shadow var(--transition);
}

.notification-bell:hover {
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.notification-bell svg { width: 18px; height: 18px; }

.notification-dot {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--danger);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: grid;
  place-items: center;
  box-shadow: 0 2px 6px rgba(255, 69, 58, 0.40);
  border: 2px solid var(--bg);
}

.notification-bell-menu {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  width: min(360px, 90vw);
  max-height: 480px;
  overflow-y: auto;
  background: rgba(255, 255, 255, 0.92);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  padding: 6px;
  animation: topbar-user-menu-in 160ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}

.notification-bell-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 10px 6px;
}

.notification-bell-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 2px;
}

.notification-bell-list li { display: block; }

.notification-row {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  padding: 10px;
  border-radius: var(--radius-sm);
  transition: background var(--transition);
}

.notification-row:hover { background: rgba(15, 23, 42, 0.05); }

.notification-status {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  flex: 0 0 8px;
  margin-top: 6px;
  background: var(--muted-2);
}

.notification-status-sent    { background: var(--success); box-shadow: 0 0 0 3px rgba(48, 209, 88, 0.15); }
.notification-status-failed  { background: var(--danger);  box-shadow: 0 0 0 3px rgba(255, 69, 58, 0.15); }
.notification-status-queued  { background: var(--warning); box-shadow: 0 0 0 3px rgba(255, 159, 10, 0.15); }
.notification-status-pending { background: var(--warning); }

.notification-row-body {
  display: grid;
  gap: 2px;
  flex: 1;
  min-width: 0;
  font-size: 13px;
}

.notification-row-body strong {
  font-size: 13px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.notification-row-body .muted {
  font-size: 11px;
  overflow: hidden;
  text-overflow: ellipsis;
}

@media (max-width: 920px) {
  .notification-bell-host { right: calc(12px + 48px); top: 12px; }
}

/* ===== 全局命令面板 ⌘K ===== */
.command-palette-host {
  position: fixed;
  inset: 0;
  z-index: 200;
}

.command-palette-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(11, 14, 20, 0.32);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
}

.command-palette {
  position: relative;
  margin: 12vh auto 0;
  width: min(640px, 92vw);
  background: rgba(255, 255, 255, 0.96);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  animation: command-palette-in 180ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}

@keyframes command-palette-in {
  from { opacity: 0; transform: translateY(-6px) scale(0.98); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

.command-palette-input-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
}

.command-palette-input-row input {
  flex: 1;
  border: 0;
  background: transparent;
  font-size: 15px;
  outline: none;
  padding: 0;
  width: 100%;
  font-family: inherit;
  letter-spacing: -0.005em;
}

.command-palette-list {
  list-style: none;
  margin: 0;
  padding: 6px;
  max-height: 50vh;
  overflow-y: auto;
}

.command-palette-empty {
  padding: 16px;
  text-align: center;
  color: var(--muted);
  font-size: 13px;
}

.command-palette-item {
  display: grid;
  grid-template-columns: 44px 1fr auto;
  align-items: center;
  gap: 8px;
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 13px;
  transition: background var(--transition);
}

.command-palette-item:hover {
  background: rgba(15, 23, 42, 0.06);
}

.command-palette-item.is-selected {
  background: linear-gradient(135deg, rgba(10, 132, 255, 0.12), rgba(94, 92, 230, 0.12));
  box-shadow: inset 0 0 0 1px rgba(10, 132, 255, 0.30);
}

.command-palette-kind {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--muted);
  text-align: center;
  background: rgba(15, 23, 42, 0.06);
  padding: 2px 6px;
  border-radius: 999px;
}

.command-palette-label {
  font-weight: 500;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.command-palette-hint {
  font-family: "SF Mono", ui-monospace, Menlo, monospace;
  font-size: 11px;
  color: var(--muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 220px;
}

.command-palette-foot {
  display: flex;
  gap: 16px;
  padding: 8px 14px;
  border-top: 1px solid var(--border);
  font-size: 11px;
  color: var(--muted);
}

.command-palette-foot kbd { margin: 0 2px; }

/* ===== 全局撤销 Toast 栈 ===== */
.global-toast-stack {
  position: fixed;
  left: 50%;
  bottom: 28px;
  transform: translateX(-50%);
  z-index: 220;
  display: flex;
  flex-direction: column;
  gap: 10px;
  pointer-events: none;
}

.global-toast {
  pointer-events: auto;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  background: rgba(15, 23, 42, 0.92);
  color: #fff;
  border-radius: 999px;
  font-size: 13px;
  box-shadow: 0 16px 36px rgba(0, 0, 0, 0.30);
  animation: toast-in 220ms cubic-bezier(0.2, 0.8, 0.2, 1);
  letter-spacing: -0.005em;
}
.global-toast-leaving { animation: toast-out 200ms ease forwards; }
@keyframes toast-in {
  from { opacity: 0; transform: translateY(10px); }
  to   { opacity: 1; transform: translateY(0); }
}
@keyframes toast-out {
  from { opacity: 1; transform: translateY(0); }
  to   { opacity: 0; transform: translateY(10px); }
}
.global-toast-action {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.32);
  color: #fff;
  padding: 4px 10px;
  font-size: 12px;
  border-radius: 999px;
  cursor: pointer;
  font-family: inherit;
  font-weight: 600;
}
.global-toast-action:hover { background: rgba(255, 255, 255, 0.08); }
.global-toast-count {
  font-family: "SF Mono", ui-monospace, Menlo, monospace;
  font-size: 11px;
  color: rgba(255, 255, 255, 0.55);
  min-width: 24px;
  text-align: right;
}

/* ===== 全局确认对话框 ===== */
.global-confirm-backdrop {
  position: fixed; inset: 0;
  background: rgba(11, 14, 20, 0.42);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  z-index: 230;
  display: grid; place-items: center;
  animation: drawer-backdrop-in 180ms ease both;
}
.global-confirm {
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: min(420px, 92vw);
  padding: 22px 24px 18px;
  animation: command-palette-in 180ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}
.global-confirm h3 {
  margin: 0 0 8px;
  font-size: 16px;
  font-weight: 600;
  letter-spacing: -0.01em;
}
.global-confirm p {
  margin: 0 0 18px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.6;
  white-space: pre-line;
}
.global-confirm-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}
.global-confirm-danger {
  background: var(--danger) !important;
  box-shadow: 0 6px 14px rgba(255, 69, 58, 0.30) !important;
}

/* ===== 首次登录引导浮层 ===== */
.onboarding-backdrop {
  position: fixed; inset: 0;
  background: rgba(11, 14, 20, 0.48);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  z-index: 240;
  display: grid; place-items: center;
  animation: drawer-backdrop-in 220ms ease both;
}
.onboarding-card {
  position: relative;
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: min(460px, 92vw);
  padding: 32px 28px 22px;
  animation: command-palette-in 240ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}
.onboarding-card h2 {
  margin: 0 0 10px;
  font-size: 18px;
  background: linear-gradient(135deg, #0a84ff, #5e5ce6);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}
.onboarding-card p {
  margin: 0 0 20px;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.7;
}
.onboarding-close {
  position: absolute;
  top: 12px; right: 12px;
  width: 28px; height: 28px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.06);
  border: 0; cursor: pointer;
  font-size: 14px; color: var(--muted);
  display: grid; place-items: center;
}
.onboarding-close:hover { background: rgba(15, 23, 42, 0.12); color: var(--text); }
.onboarding-dots {
  display: flex; gap: 6px;
  justify-content: center;
  margin-bottom: 18px;
}
.onboarding-dots span {
  width: 7px; height: 7px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.18);
  transition: background var(--transition), width var(--transition);
}
.onboarding-dots span.is-active {
  background: linear-gradient(135deg, #0a84ff, #5e5ce6);
  width: 22px;
}
.onboarding-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

/* ===== 键盘快捷键帮助浮层 ===== */
.shortcuts-help-backdrop {
  position: fixed; inset: 0;
  background: rgba(11, 14, 20, 0.42);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  z-index: 235;
  display: grid; place-items: center;
  animation: drawer-backdrop-in 180ms ease both;
}
.shortcuts-help {
  position: relative;
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: min(560px, 92vw);
  padding: 24px 28px;
  animation: command-palette-in 180ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}
.shortcuts-help h2 { margin: 0 0 16px; font-size: 16px; }
.shortcuts-help-close {
  position: absolute; top: 12px; right: 12px;
  width: 28px; height: 28px; border-radius: 999px;
  background: rgba(15, 23, 42, 0.06); border: 0;
  cursor: pointer; font-size: 14px; color: var(--muted);
  display: grid; place-items: center;
}
.shortcuts-help-grid {
  display: grid;
  grid-template-columns: minmax(140px, max-content) 1fr;
  gap: 10px 16px;
  font-size: 13px;
}
.shortcuts-help-grid kbd { margin: 0 2px; }

/* ===== 反馈悬浮按钮 ===== */
.feedback-fab {
  position: fixed;
  right: 24px; bottom: 24px;
  width: 48px; height: 48px;
  border-radius: 999px;
  border: 0; cursor: pointer;
  background: var(--accent);
  color: #fff;
  display: grid; place-items: center;
  box-shadow: 0 12px 28px rgba(10, 132, 255, 0.32), inset 0 1px 0 rgba(255, 255, 255, 0.18);
  z-index: 160;
  transition: transform var(--transition), box-shadow var(--transition);
}
.feedback-fab:hover { transform: translateY(-2px); box-shadow: 0 16px 36px rgba(10, 132, 255, 0.40); }
.feedback-fab svg { width: 20px; height: 20px; }

/* 反馈表单星级 */
.feedback-rating {
  display: inline-flex; gap: 4px; margin-top: 4px;
}
.feedback-rating button {
  background: transparent; border: 0; cursor: pointer;
  font-size: 20px; color: rgba(15, 23, 42, 0.18);
  padding: 0 2px; transition: color var(--transition), transform 120ms;
}
.feedback-rating button:hover { transform: scale(1.15); }
.feedback-rating button.is-on { color: var(--warning); }

/* ===== 拖拽上传：drop zone 视觉态 ===== */
.dnd-over {
  outline: 2px dashed var(--primary);
  outline-offset: 4px;
  background: rgba(10, 132, 255, 0.04);
  border-radius: var(--radius-md);
  transition: background var(--transition);
}

/* ===== 通用空状态 ===== */
.empty-state {
  display: grid; place-items: center;
  text-align: center;
  padding: 56px 20px;
  color: var(--muted);
}
.empty-state-icon {
  width: 72px; height: 72px;
  border-radius: 50%;
  display: grid; place-items: center;
  background: linear-gradient(135deg, rgba(10, 132, 255, 0.10), rgba(94, 92, 230, 0.10));
  color: var(--primary);
  margin-bottom: 14px;
}
.empty-state-icon svg { width: 32px; height: 32px; }
.empty-state h3 { font-size: 15px; color: var(--text); margin: 0 0 6px; font-weight: 600; }
.empty-state p { margin: 0 0 14px; font-size: 13px; max-width: 360px; }
.empty-state .empty-actions { display: flex; gap: 8px; }

.topbar-user {
  position: relative;
}

.topbar-user-trigger {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 6px 10px 6px 6px;
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: 999px;
  color: var(--text);
  cursor: pointer;
  box-shadow: var(--shadow-sm);
  transition: border-color var(--transition), box-shadow var(--transition), transform var(--transition);
  font-family: inherit;
  letter-spacing: -0.005em;
}

.topbar-user-trigger:hover {
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.topbar-user[data-open="true"] .topbar-user-trigger {
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.topbar-user-avatar {
  width: 30px;
  height: 30px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  background: var(--accent);
  color: #fff;
  font-weight: 700;
  font-size: 13px;
  letter-spacing: 0;
  box-shadow:
    0 4px 12px rgba(10, 132, 255, 0.30),
    inset 0 1px 0 rgba(255, 255, 255, 0.22);
}

.topbar-user-meta {
  display: grid;
  gap: 0;
  text-align: left;
  line-height: 1.25;
  max-width: 180px;
}

.topbar-user-meta strong {
  font-size: 13px;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.topbar-user-meta span {
  font-size: 11px;
  color: var(--muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.topbar-user-caret {
  width: 14px;
  height: 14px;
  color: var(--muted);
  margin-left: 2px;
  transition: transform var(--transition);
}

.topbar-user[data-open="true"] .topbar-user-caret {
  transform: rotate(180deg);
}

.topbar-user-menu {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  min-width: 220px;
  background: rgba(255, 255, 255, 0.92);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 6px;
  display: grid;
  gap: 2px;
  box-shadow: var(--shadow-lg);
  animation: topbar-user-menu-in 160ms cubic-bezier(0.2, 0.8, 0.2, 1) both;
}

@keyframes topbar-user-menu-in {
  from { opacity: 0; transform: translateY(-4px) scale(0.98); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

.topbar-user-menu-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  background: transparent;
  border: 0;
  color: var(--text);
  font-size: 13px;
  font-family: inherit;
  cursor: pointer;
  text-decoration: none;
  letter-spacing: -0.005em;
  transition: background var(--transition), color var(--transition);
}

.topbar-user-menu-item:hover {
  background: rgba(15, 23, 42, 0.06);
}

.topbar-user-menu-item.is-danger {
  color: var(--danger);
}

.topbar-user-menu-item.is-danger:hover {
  background: rgba(255, 69, 58, 0.10);
}

.topbar-user-menu-divider {
  height: 1px;
  margin: 4px 2px;
  background: var(--border);
}

.topbar-user-login {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  background: var(--accent);
  color: #fff;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  letter-spacing: -0.005em;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.18),
    0 6px 14px rgba(10, 132, 255, 0.30);
  transition: filter var(--transition), transform var(--transition);
}

.topbar-user-login:hover {
  filter: brightness(1.05);
}

/* 给页面顶部 topbar 右侧预留位置，避免标题区与浮动徽章重叠 */
.main .topbar { padding-right: 220px; }

@media (max-width: 920px) {
  .topbar-user-host { top: 12px; right: 12px; }
  .topbar-user-meta { display: none; }
  .topbar-user-trigger { padding: 4px; }
  .topbar-user-caret { display: none; }
  .main .topbar { padding-right: 0; }
}

label {
  color: var(--muted);
  font-size: 12px;
}

input, select, textarea, button {
  font: inherit;
}

input, select, textarea {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.9);
  color: var(--text);
  padding: 10px 12px;
  letter-spacing: -0.005em;
  transition: border-color var(--transition), box-shadow var(--transition), background var(--transition);
}

input::placeholder, textarea::placeholder {
  color: var(--muted-2);
}

input:hover, select:hover, textarea:hover {
  border-color: var(--border-strong);
}

input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: rgba(10, 132, 255, 0.55);
  box-shadow: 0 0 0 4px rgba(10, 132, 255, 0.16);
  background: #fff;
}

textarea {
  resize: vertical;
}

button {
  border: 0;
  border-radius: var(--radius-sm);
  background: var(--accent);
  color: #fff;
  padding: 9px 14px;
  cursor: pointer;
  font-weight: 600;
  letter-spacing: -0.005em;
  transition: transform var(--transition), box-shadow var(--transition), filter var(--transition);
  box-shadow:
    0 1px 0 rgba(255, 255, 255, 0.18) inset,
    0 6px 16px rgba(10, 132, 255, 0.22);
}

button:hover {
  filter: brightness(1.04);
  box-shadow:
    0 1px 0 rgba(255, 255, 255, 0.22) inset,
    0 10px 22px rgba(10, 132, 255, 0.28);
}

button:active {
  transform: translateY(0.5px) scale(0.995);
}

button:disabled {
  filter: grayscale(0.4);
  cursor: not-allowed;
  opacity: 0.7;
  box-shadow: none;
}

button.secondary {
  background: rgba(15, 23, 42, 0.04);
  color: var(--text);
  box-shadow: inset 0 0 0 1px var(--border);
}

button.secondary:hover {
  background: rgba(15, 23, 42, 0.07);
  filter: none;
}

.grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  gap: 12px;
}

.metric {
  position: relative;
  min-height: 88px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  padding: 14px 16px;
  box-shadow: var(--shadow-sm);
  transition: transform var(--transition), box-shadow var(--transition), border-color var(--transition);
  overflow: hidden;
}

.metric::before {
  /* 顶部高光 */
  content: "";
  position: absolute;
  inset: 0 0 auto 0;
  height: 1px;
  background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.6), transparent);
  pointer-events: none;
}

.metric strong {
  display: block;
  font-size: 26px;
  font-weight: 600;
  letter-spacing: -0.02em;
  font-variant-numeric: tabular-nums;
}

.metric span {
  color: var(--muted);
  font-size: 12px;
}

.action {
  min-height: 52px;
}

.panel {
  background: var(--surface);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
  display: grid;
  gap: 16px;
  box-shadow: var(--shadow-md);
}

.notice {
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: rgba(10, 132, 255, 0.08);
  color: var(--text);
  font-size: 13px;
}

.notice.success {
  background: rgba(48, 209, 88, 0.10);
  border-color: rgba(48, 209, 88, 0.25);
  color: #14532d;
}

.notice.error {
  background: rgba(255, 69, 58, 0.10);
  border-color: rgba(255, 69, 58, 0.30);
  color: #7f1d1d;
}

.notice-warning {
  background: rgba(255, 159, 10, 0.10);
  border-color: rgba(255, 159, 10, 0.30);
  color: #7c2d12;
}

.source-facts {
  margin: 8px 0 0;
  padding-left: 20px;
  color: var(--muted);
}

.source-facts li {
  margin: 4px 0;
}

.source-facts strong {
  color: var(--text);
}

.project-outline-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.project-outline-summary > div {
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-outline-summary > div.is-warn {
  border-color: rgba(245, 158, 11, 0.28);
  background: rgba(245, 158, 11, 0.08);
}

.project-outline-summary span,
.project-outline-summary strong {
  display: block;
}

.project-outline-summary span {
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-outline-summary strong {
  font-size: 18px;
}

.project-outline-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 12px;
}

.project-outline-actions a.secondary {
  display: inline-flex;
  align-items: center;
  min-height: 36px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  color: var(--text);
  font-weight: 600;
  text-decoration: none;
}

.project-outline-slide {
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-outline-slide .item-head {
  align-items: flex-start;
}

.project-outline-slide small {
  display: block;
  margin-top: 4px;
  color: var(--muted);
  line-height: 1.5;
}

.muted {
  color: var(--muted);
  font-size: 12px;
}

a.link {
  color: var(--info);
  text-decoration: none;
  font-weight: 600;
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  background: rgba(10, 132, 255, 0.08);
  letter-spacing: -0.005em;
  transition: background var(--transition), color var(--transition);
}

a.link:hover {
  background: rgba(10, 132, 255, 0.16);
}

.item p {
  white-space: pre-line;
}

.panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.stack {
  display: grid;
  gap: 10px;
}

.inset {
  border-top: 1px solid var(--border);
  padding-top: 16px;
}

.list {
  display: grid;
  gap: 10px;
}

.item {
  position: relative;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 14px;
  background: var(--surface-elev);
  box-shadow: var(--shadow-sm);
  transition: border-color var(--transition), box-shadow var(--transition), transform var(--transition);
}

.item:hover {
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.item-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
}

.item small {
  color: var(--muted);
}

.item-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.item-actions.action-overflow-ready,
.row-actions.action-overflow-ready {
  align-items: center;
  flex-wrap: nowrap;
  max-width: none !important;
  overflow: visible;
}

.item-actions.has-action-overflow,
.row-actions.has-action-overflow {
  max-width: none !important;
}

.action-overflow {
  position: relative;
  flex: 0 0 auto;
  z-index: 20;
}

.item:has(.action-overflow[open]) {
  z-index: 120;
}

.action-overflow[open] {
  z-index: 140;
}

.action-overflow > summary {
  list-style: none;
}

.action-overflow > summary::-webkit-details-marker {
  display: none;
}

.action-overflow-summary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 32px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  color: var(--text);
  cursor: pointer;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
  box-shadow: var(--shadow-sm);
}

.action-overflow[open] .action-overflow-summary {
  border-color: rgba(37, 99, 235, 0.35);
  background: #eff6ff;
  color: var(--primary);
}

.action-overflow-menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 1000;
  min-width: 148px;
  max-height: min(360px, 58vh);
  display: grid;
  gap: 6px;
  padding: 8px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  box-shadow: var(--shadow-md);
  overflow: auto;
}

.action-overflow:not([open]) .action-overflow-menu {
  display: none;
}

.action-overflow-menu button,
.action-overflow-menu a {
  width: 100% !important;
  min-height: 32px !important;
  justify-content: flex-start !important;
  text-align: left;
  white-space: nowrap;
  border-radius: 7px;
}

.action-overflow-menu button {
  border: 1px solid var(--border);
  background: #fff;
  color: var(--text);
}

.action-overflow-menu button.danger,
.action-overflow-menu .danger {
  border-color: rgba(220, 38, 38, 0.22);
  background: rgba(255, 69, 58, 0.1);
  color: var(--danger);
}

.saas-table td:last-child {
  overflow: visible;
}

.item-actions a {
  display: inline-flex;
  align-items: center;
  min-height: 32px;
  border-radius: var(--radius-sm);
  padding: 0 12px;
  background: rgba(15, 23, 42, 0.04);
  color: var(--text);
  text-decoration: none;
  font-weight: 600;
  font-size: 13px;
  transition: background var(--transition);
}

.item-actions a:hover {
  background: rgba(15, 23, 42, 0.08);
}

.item-actions select {
  width: auto;
  min-width: 110px;
  padding: 6px 10px;
}

.row-gap {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.row-center {
  display: flex;
  justify-content: center;
}

.inline-check {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  color: var(--muted);
}

.inline-check input {
  width: auto;
  margin: 0;
}

.filter-grid {
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.filter-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

/* 快捷筛选 chip 行（在 toolbar 与列表之间） */
.quick-filter-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.quick-filter-chip {
  background: #fff;
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 4px 12px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  min-height: 28px;
}

.quick-filter-chip:hover {
  background: #f1f5f9;
  border-color: #94a3b8;
}

.quick-filter-chip.is-active {
  background: var(--info);
  color: #fff;
  border-color: var(--info);
}

.chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #e0f2fe;
  color: #075985;
  border-radius: 999px;
  padding: 4px 8px 4px 12px;
  font-size: 12px;
}

.chip-clear {
  background: transparent;
  border: 0;
  color: #075985;
  cursor: pointer;
  font-weight: 700;
  padding: 0 4px;
  line-height: 1;
  font-size: 14px;
}

.ticket-item.is-urgent {
  border-left: 4px solid var(--danger);
}

.ticket-item.is-high {
  border-left: 4px solid var(--warning);
}

.ticket-detail {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px dashed var(--border);
}

.detail-title {
  margin: 0 0 8px;
  font-size: 13px;
  color: var(--muted);
}

.timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 8px;
}

.timeline li {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  font-size: 13px;
}

.timeline-dot {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: var(--primary);
  margin-top: 6px;
  flex: 0 0 8px;
}

kbd {
  display: inline-block;
  padding: 2px 7px;
  border-radius: 6px;
  border: 1px solid var(--border-strong);
  background: linear-gradient(180deg, #fff, #f1f5f9);
  font-family: "SF Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 11px;
  color: var(--text);
  box-shadow: 0 1px 0 rgba(15, 23, 42, 0.08);
}

.bulk-bar {
  position: sticky;
  top: 0;
  z-index: 5;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 14px;
  background: #f1f5f9;
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 13px;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
}

.saved-views {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 8px 0;
  font-size: 12px;
}

.view-chip {
  background: #fef3c7;
  color: #92400e;
  padding-left: 4px;
}

.view-chip button[data-view-apply] {
  background: transparent;
  border: 0;
  cursor: pointer;
  color: inherit;
  font-weight: 600;
  padding: 0 4px;
}

.view-chip .chip-clear {
  color: #92400e;
}

.ticket-summary {
  position: relative;
}

.ticket-summary p {
  margin: 0;
}

.link-button {
  display: inline-block;
  margin-top: 4px;
  background: transparent;
  border: 0;
  color: var(--info);
  font-size: 12px;
  font-weight: 600;
  padding: 0;
  cursor: pointer;
}

.link-button:hover {
  text-decoration: underline;
}

.summary-edit {
  width: 100%;
  margin-top: 4px;
}

.bulk-bar select {
  width: auto;
  min-width: 150px;
  padding: 6px 10px;
}

.ticket-head-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.ticket-select {
  width: auto;
  margin: 0;
  cursor: pointer;
}

.ticket-item.is-selected {
  background: #f5f8ff;
  border-color: #93c5fd;
}

.timeline-dot.is-comment {
  background: var(--info);
}

.comment-body {
  margin-top: 4px;
  padding: 8px 10px;
  background: #f8fafc;
  border-radius: 6px;
  border: 1px solid var(--border);
  white-space: pre-line;
}

.comment-form {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px;
  align-items: end;
  margin-top: 12px;
}

.comment-form button {
  height: 40px;
}

@media (max-width: 920px) {
  .filter-grid {
    grid-template-columns: 1fr;
  }
  .bulk-bar {
    flex-direction: column;
    align-items: stretch;
  }
  .comment-form {
    grid-template-columns: 1fr;
  }
}

.badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.badge {
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.05);
  padding: 3px 9px;
  font-size: 11px;
  font-weight: 500;
  letter-spacing: -0.005em;
  color: var(--text);
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.badge.warning {
  background: rgba(255, 159, 10, 0.12);
  color: #92400e;
  border-color: rgba(255, 159, 10, 0.28);
}

.badge.success {
  background: rgba(48, 209, 88, 0.12);
  color: #14532d;
  border-color: rgba(48, 209, 88, 0.28);
}

.badge.danger {
  background: rgba(255, 69, 58, 0.12);
  color: #7f1d1d;
  border-color: rgba(255, 69, 58, 0.30);
}

.status-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.status-card {
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface-elev);
  padding: 14px;
  display: grid;
  gap: 10px;
  box-shadow: var(--shadow-sm);
}

.status-card code {
  display: block;
  overflow: auto;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.04);
  color: #334155;
  font-family: "SF Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
}

.result, pre {
  background: rgba(15, 23, 42, 0.04);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 12px;
  overflow: auto;
  font-family: "SF Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
  line-height: 1.55;
  color: #1f2937;
}

/* ===== 会话页面：工具栏、选中态、聊天气泡、详情卡片 ===== */
.conv-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.conv-toolbar input[type="search"],
.conv-toolbar select {
  min-height: 34px;
}

.conv-toolbar input[type="search"] {
  min-width: 220px;
}

.conv-item {
  cursor: pointer;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

.conv-item:hover {
  border-color: #94a3b8;
}

.conv-item.is-selected {
  border-color: #2563eb;
  box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.15);
  background: #f5f8ff;
}

.conv-meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 8px 16px;
}

.conv-meta-row {
  display: flex;
  flex-direction: column;
  gap: 2px;
  font-size: 13px;
  word-break: break-all;
}

.conv-meta-row .muted {
  font-size: 12px;
}

.chat-thread-wrap {
  position: relative;
}

.chat-thread {
  display: flex;
  flex-direction: column;
  gap: 10px;
  height: 480px;
  min-height: 240px;
  max-height: min(80vh, 1200px);
  overflow-y: auto;
  padding: 12px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
  resize: vertical;   /* A8: 拖底边手动调高 */
}

/* SLA 计时器横幅 */
.sla-strip {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 12px;
  border-radius: 6px;
  border: 1px solid var(--border);
  background: #fff7ed;
  color: #7c2d12;
  font-size: 13px;
}

.sla-strip.sla-warn {
  background: #fff7ed;
  border-color: #fdba74;
  color: #7c2d12;
}

.sla-strip.sla-danger {
  background: #fef2f2;
  border-color: #fecaca;
  color: #991b1b;
}

.sla-strip .sla-dot {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: currentColor;
  animation: slaBlink 1.6s ease-in-out infinite;
  flex: 0 0 8px;
}

@keyframes slaBlink {
  0%, 100% { opacity: 0.45; }
  50%      { opacity: 1; }
}

/* 私有备注块 */
.conv-note-box {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fffbeb;
  padding: 10px 14px;
}

.conv-note-box summary {
  cursor: pointer;
  display: flex;
  gap: 10px;
  align-items: baseline;
}

.conv-note-box summary strong {
  font-size: 13px;
}

.conv-note-box[open] {
  display: grid;
  gap: 8px;
}

.conv-note-box textarea {
  width: 100%;
  background: #fff;
  border-color: #fde68a;
  font-size: 13px;
  line-height: 1.5;
}

.new-msgs-indicator {
  position: absolute;
  left: 50%;
  bottom: 10px;
  transform: translateX(-50%);
  padding: 6px 14px;
  border-radius: 999px;
  background: var(--primary);
  color: #fff;
  border: 0;
  box-shadow: 0 6px 16px rgba(15, 23, 42, 0.18);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  z-index: 2;
  animation: indicatorFadeIn 0.18s ease;
}

.new-msgs-indicator .muted {
  color: rgba(255, 255, 255, 0.85);
  font-weight: 500;
}

.new-msgs-indicator:hover {
  filter: brightness(1.06);
}

@keyframes indicatorFadeIn {
  from { opacity: 0; transform: translate(-50%, 6px); }
  to   { opacity: 1; transform: translate(-50%, 0); }
}

.chat-row {
  display: flex;
}

.chat-row.from-them {
  justify-content: flex-start;
}

.chat-row.from-us {
  justify-content: flex-end;
}

.chat-bubble {
  max-width: min(72%, 560px);
  border-radius: 18px;
  padding: 10px 14px;
  background: var(--surface-elev);
  border: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
  display: grid;
  gap: 4px;
}

.chat-row.from-us .chat-bubble {
  background: var(--accent);
  border-color: transparent;
  color: #fff;
}

.chat-row.from-us .chat-meta,
.chat-row.from-us .chat-extras,
.chat-row.from-us .muted {
  color: rgba(255, 255, 255, 0.78);
}

.chat-meta {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: baseline;
  font-size: 12px;
}

.chat-body {
  white-space: pre-wrap;
  word-wrap: break-word;
  font-size: 14px;
  line-height: 1.5;
}

.chat-extras {
  font-size: 12px;
}

/* 消息气泡内的快速操作（复制 / 引用 / 标星） */
.chat-bubble {
  position: relative;
}

.chat-actions {
  position: absolute;
  top: 6px;
  right: 8px;
  display: inline-flex;
  gap: 2px;
  background: rgba(255, 255, 255, 0.92);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 2px;
  box-shadow: 0 2px 6px rgba(15, 23, 42, 0.06);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.12s ease;
}

.chat-bubble:hover .chat-actions,
.chat-bubble:focus-within .chat-actions {
  opacity: 1;
  pointer-events: auto;
}

.chat-action {
  background: transparent;
  color: var(--text);
  border: 0;
  padding: 2px 6px;
  font-size: 13px;
  line-height: 1;
  border-radius: 999px;
  cursor: pointer;
  font-weight: 500;
}

.chat-action:hover { background: #eef2f7; }
.chat-action.is-on { color: #ca8a04; }

/* 标星消息：左侧金色细条 */
.chat-row.is-starred .chat-bubble {
  box-shadow: inset 3px 0 0 #f59e0b, 0 1px 0 rgba(15, 23, 42, 0.03);
}

/* 消息内搜索：当前匹配高亮 + 非匹配灰化 */
.chat-row.is-match.is-current-match .chat-bubble {
  outline: 2px solid #2563eb;
  outline-offset: 1px;
}
.chat-row.is-dim { opacity: 0.35; }
.chat-row.is-dim .chat-actions { display: none; }
.chat-row.is-hidden { display: none !important; }

/* 跳转到消息时的闪烁高亮 */
.chat-row.is-target-flash .chat-bubble {
  outline: 2px solid #f59e0b;
  outline-offset: 1px;
  animation: messageFlash 1.8s ease;
}

@keyframes messageFlash {
  0%   { box-shadow: 0 0 0 0 rgba(245, 158, 11, 0.55); }
  35%  { box-shadow: 0 0 0 8px rgba(245, 158, 11, 0.18); }
  100% { box-shadow: 0 0 0 0 rgba(245, 158, 11, 0); }
}

.msg-search-row {
  display: flex;
  gap: 6px;
  align-items: center;
  padding: 8px 10px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
}

.msg-search-row input[type="search"] {
  flex: 1;
  min-width: 200px;
  padding: 6px 10px;
}

.msg-search-row .secondary {
  padding: 6px 10px;
  font-size: 12px;
  min-width: 32px;
}

#messageSearchCount {
  min-width: 60px;
  text-align: right;
  font-size: 12px;
}

/* 乐观回复气泡：发送中 / 失败 */
.chat-row.is-optimistic .chat-bubble.pending {
  opacity: 0.7;
  border-style: dashed;
}

.chat-row.is-optimistic.is-failed .chat-bubble {
  background: #fef2f2;
  border-color: #fecaca;
  opacity: 1;
}

.chat-row.is-optimistic.is-failed .chat-extras {
  color: #991b1b;
}

/* 列表获得焦点时给个柔和提示，便于键盘用户感知 */
.list:focus,
.list:focus-visible {
  outline: 2px solid rgba(37, 99, 235, 0.25);
  outline-offset: 4px;
  border-radius: 8px;
}

/* 待回复高亮（列表行左侧色条 + 颜色） */
.conv-item.is-awaiting {
  border-left: 4px solid var(--danger);
}

/* 置顶会话：左侧金色色条；置顶与待回复可同时存在（两条由 inset shadow 模拟） */
.conv-item.is-pinned {
  background: linear-gradient(180deg, #fffbeb 0%, #fff 60%);
}

.conv-item.is-pinned.is-awaiting {
  box-shadow: inset 4px 0 0 var(--warning);
  border-left-color: var(--danger);
}

.conv-item.is-pinned:not(.is-awaiting) {
  border-left: 4px solid var(--warning);
}

/* 置顶按钮（星标） */
.pin-toggle {
  background: transparent;
  color: var(--muted);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 0 10px;
  min-height: 34px;
  font-size: 16px;
  line-height: 1;
  cursor: pointer;
  font-weight: 700;
}

.pin-toggle:hover {
  background: #fef3c7;
  color: var(--warning);
  border-color: #fcd34d;
}

.pin-toggle.is-on {
  color: var(--warning);
  background: #fef3c7;
  border-color: #fcd34d;
}

/* 批量选择：行内 title 包一个 checkbox + 内容 */
.conv-item-title {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  min-width: 0;
}

.conv-item-title > div {
  min-width: 0;
}

.conv-select {
  width: auto;
  margin: 4px 0 0;
  cursor: pointer;
  flex: 0 0 auto;
}

.conv-item.is-bulk-checked {
  background: #ecfeff;
  border-color: #67e8f9;
}

.conv-item.is-bulk-checked.is-pinned {
  background: linear-gradient(180deg, #fffbeb 0%, #ecfeff 60%);
}

/* 复用现有 .bulk-bar；这里让动作按钮更紧凑 */
.bulk-bar button {
  padding: 6px 10px;
  font-size: 13px;
  min-height: 32px;
}

/* 变量插入 chip 行：与 quick-replies 同布局，添加前缀标签 */
.var-insert-row {
  align-items: center;
  border-top: 1px dashed var(--border);
  padding-top: 8px;
}

.var-insert-row .quick-reply-chip {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 11px;
  padding: 3px 8px;
}

/* 关键字命中高亮：与原生 <mark> 区分，用更柔和的颜色 */
mark.conv-mark {
  background: #fef08a;
  color: #713f12;
  padding: 0 2px;
  border-radius: 3px;
}

/* AI 摘要卡片 */
.summary-card {
  border: 1px solid #bfdbfe;
  background: #eff6ff;
  border-radius: 8px;
  padding: 14px;
  display: grid;
  gap: 8px;
}

.summary-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
}

.summary-body {
  font-size: 14px;
  line-height: 1.6;
  color: #0f172a;
  white-space: normal;
}

.summary-headline {
  font-size: 14px;
  line-height: 1.55;
  color: #0f172a;
  font-weight: 600;
}

.summary-actions {
  display: inline-flex;
  gap: 6px;
}

.summary-actions button {
  padding: 4px 10px;
  font-size: 12px;
}

.summary-grid {
  display: grid !important;
  grid-template-columns: repeat(12, minmax(0, 1fr)) !important;
  gap: 10px;
}
.summary-grid .metric {
  min-width: 0;
  padding: 10px 12px;
  min-height: 72px;
}
.summary-grid .metric strong {
  font-size: 20px;
  line-height: 1.1;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.summary-grid .metric span {
  font-size: 11px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  display: block;
}
@media (max-width: 1400px) {
  .summary-grid { grid-template-columns: repeat(6, minmax(0, 1fr)) !important; }
}
@media (max-width: 900px) {
  .summary-grid { grid-template-columns: repeat(3, minmax(0, 1fr)) !important; }
}
@media (max-width: 560px) {
  .summary-grid { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }
}

.summary-label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 4px;
}

.summary-list {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 4px;
  color: #0f172a;
  font-size: 13px;
  line-height: 1.55;
}

.summary-next {
  font-size: 13px;
  color: #0f172a;
  border-top: 1px dashed #bfdbfe;
  padding-top: 8px;
}

/* 会话详情卡片：值带复制按钮 */
.conv-meta-value {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.copy-mini {
  background: #eef2f7;
  color: var(--text);
  border-radius: 4px;
  padding: 2px 8px;
  font-size: 11px;
  font-weight: 500;
  line-height: 1.4;
  cursor: pointer;
}

.copy-mini:hover {
  background: #dbeafe;
}

/* 聊天日期分隔线 */
.chat-day-divider {
  display: flex;
  align-items: center;
  gap: 10px;
  color: var(--muted);
  font-size: 12px;
  margin: 6px 4px;
}

.chat-day-divider::before,
.chat-day-divider::after {
  content: "";
  flex: 1;
  height: 1px;
  background: var(--border);
}

.chat-day-divider span {
  padding: 2px 8px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 999px;
}

/* "上次查看后" 未读消息分隔线 */
.chat-unread-divider {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 8px 4px;
  font-size: 12px;
  font-weight: 600;
  color: var(--danger);
}

.chat-unread-divider::before,
.chat-unread-divider::after {
  content: "";
  flex: 1;
  height: 1px;
  background: var(--danger);
  opacity: 0.4;
}

.chat-unread-divider span {
  padding: 2px 10px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: 999px;
  letter-spacing: 0.5px;
}

/* 快捷回复 */
.quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.quick-reply-chip {
  background: #eef2f7;
  color: var(--text);
  border-radius: 999px;
  padding: 4px 12px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  max-width: 280px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  border: 1px solid transparent;
}

.quick-reply-chip:hover {
  background: #dbeafe;
  border-color: #bfdbfe;
}

.visitor-info {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
  padding: 12px 14px;
  display: grid;
  gap: 10px;
}

.visitor-info-head {
  display: flex;
  align-items: baseline;
  gap: 10px;
}

.visitor-info-head strong {
  font-size: 13px;
}

.visitor-info-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 6px 16px;
  font-size: 13px;
}

.visitor-info-row {
  display: flex;
  flex-direction: column;
  gap: 2px;
  word-break: break-all;
}

.visitor-info-row .muted {
  font-size: 11px;
}

.ticket-priority-select {
  width: auto;
  min-width: 96px;
  padding: 6px 10px;
  font-size: 12px;
  background: #fff;
}

.row-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.checkbox-label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--muted);
  font-size: 12px;
}

.checkbox-label input {
  width: auto;
}

/* ===== 仪表盘：工具栏、卡片着色、迷你图、漏斗、状态条、活动列表 ===== */
.dashboard-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
}

.attention-banner {
  display: inline-flex;
  align-items: baseline;
  gap: 10px;
  padding: 10px 16px;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: #fff;
  min-height: 44px;
}

.attention-banner strong {
  font-size: 22px;
  line-height: 1;
}

.attention-banner span {
  color: var(--muted);
  font-size: 13px;
}

.attention-banner-busy {
  background: linear-gradient(135deg, rgba(255, 159, 10, 0.12), rgba(255, 69, 58, 0.10));
  border-color: rgba(255, 159, 10, 0.32);
  color: #92400e;
  box-shadow: 0 8px 20px rgba(255, 159, 10, 0.12);
}

.attention-banner-busy span {
  color: #92400e;
}

.attention-banner-clear {
  background: linear-gradient(135deg, rgba(48, 209, 88, 0.12), rgba(10, 132, 255, 0.08));
  border-color: rgba(48, 209, 88, 0.30);
  color: #065f46;
  box-shadow: 0 8px 20px rgba(48, 209, 88, 0.10);
}

.attention-banner-clear span {
  color: #065f46;
}

.attention-banner-loading {
  background: rgba(15, 23, 42, 0.04);
  border-color: var(--border);
}

.dashboard-controls {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.dashboard-controls button {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.dashboard-controls .checkbox-label {
  font-size: 13px;
}

.metric-grid {
  display: grid;
  gap: 12px;
}

.metric-grid-inbox {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}

.metric-grid-ops {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.metric-link {
  display: block;
  text-decoration: none;
  color: inherit;
  transition: border-color var(--transition), box-shadow var(--transition), transform var(--transition);
}

.metric-link:hover {
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
  transform: translateY(-1px);
}

.metric-info {
  border-color: rgba(10, 132, 255, 0.32);
  background: linear-gradient(180deg, rgba(10, 132, 255, 0.08), rgba(10, 132, 255, 0.02));
}

.metric-info strong {
  background: linear-gradient(135deg, #0a84ff, #5e5ce6);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

.metric-warning {
  border-color: rgba(255, 159, 10, 0.32);
  background: linear-gradient(180deg, rgba(255, 159, 10, 0.10), rgba(255, 159, 10, 0.02));
}

.metric-warning strong { color: #b45309; }

.metric-danger {
  border-color: rgba(255, 69, 58, 0.32);
  background: linear-gradient(180deg, rgba(255, 69, 58, 0.10), rgba(255, 69, 58, 0.02));
}

.metric-danger strong { color: #b91c1c; }

.dashboard-row {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.dashboard-row-2 {
  grid-template-columns: minmax(0, 5fr) minmax(0, 4fr);
}

.status-list {
  display: grid;
  gap: 8px;
}

.status-row {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr) 48px;
  align-items: center;
  gap: 10px;
  font-size: 13px;
}

.status-row-label {
  color: var(--muted);
}

.status-row-bar {
  position: relative;
  height: 10px;
  background: #f1f5f9;
  border-radius: 999px;
  overflow: hidden;
}

.status-row-fill {
  display: block;
  height: 100%;
  background: var(--primary);
  border-radius: 999px;
  transition: width 0.25s ease;
}

.status-row-fill.info { background: var(--info); }
.status-row-fill.warning { background: var(--warning); }
.status-row-fill.success { background: var(--success); }
.status-row-fill.danger { background: var(--danger); }

.status-row-value {
  font-weight: 600;
  text-align: right;
}

.alert-row {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 4px;
}

.funnel {
  display: grid;
  gap: 8px;
}

.funnel-row {
  display: grid;
  grid-template-columns: 72px minmax(0, 1fr);
  align-items: center;
  gap: 10px;
  font-size: 13px;
}

.funnel-label {
  color: var(--muted);
}

.funnel-bar {
  height: 22px;
  background: #f8fafc;
  border-radius: 6px;
  overflow: hidden;
}

.funnel-fill {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  padding: 0 8px;
  color: #fff;
  font-weight: 600;
  background: linear-gradient(90deg, #0a84ff, #5e5ce6);
  transition: width 0.25s ease;
}

.funnel-value {
  font-size: 12px;
}

.sparkline {
  width: 100%;
  height: 96px;
}

.spark-line {
  fill: none;
  stroke: var(--primary);
  stroke-width: 1.6;
  vector-effect: non-scaling-stroke;
  filter: drop-shadow(0 1px 1px rgba(10, 132, 255, 0.35));
}

.spark-area {
  fill: rgba(10, 132, 255, 0.14);
  stroke: none;
}

.spark-dot {
  fill: var(--primary);
}

.spark-axis {
  font-size: 4px;
  fill: var(--muted);
}

.usage-by-type {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 6px;
}

.usage-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #f1f5f9;
  border-radius: 999px;
  padding: 4px 10px;
  font-size: 12px;
  color: var(--muted);
}

.usage-pill strong {
  color: var(--text);
  font-size: 13px;
}

#activityFeed {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
  max-height: 360px;
  overflow-y: auto;
}

#activityFeed li {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  font-size: 13px;
}

.timeline-body {
  display: grid;
  gap: 2px;
  flex: 1;
  min-width: 0;
}

.timeline-title {
  display: flex;
  gap: 6px;
  align-items: baseline;
  flex-wrap: wrap;
}

.timeline-when {
  font-size: 11px;
}

/* ===== 仪表盘 v3：分段选择器、骨架屏、紧急工单、引擎状态、用量 delta ===== */
.segmented {
  display: inline-flex;
  background: #f1f5f9;
  border-radius: 6px;
  padding: 2px;
  gap: 2px;
}

.segmented-btn {
  background: transparent;
  color: var(--muted);
  border-radius: 4px;
  padding: 4px 10px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  border: 0;
  font-family: inherit;
}

.segmented-btn[aria-pressed="true"] {
  background: #fff;
  color: var(--text);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.08);
}

.usage-headline {
  display: flex;
  align-items: baseline;
  gap: 12px;
  flex-wrap: wrap;
}

.usage-headline strong {
  font-size: 18px;
}

.usage-delta {
  font-size: 12px;
  font-weight: 600;
}

.delta-up { color: var(--success); }
.delta-down { color: var(--danger); }
.delta-neutral { color: var(--muted); }

.skeleton {
  background: linear-gradient(90deg, #f1f5f9 0%, #e2e8f0 50%, #f1f5f9 100%);
  background-size: 200% 100%;
  animation: skeleton-shimmer 1.4s ease-in-out infinite;
  border-radius: 4px;
  display: inline-block;
}

.skeleton-num {
  width: 60%;
  height: 22px;
  margin-bottom: 6px;
}

.skeleton-text {
  width: 80%;
  height: 12px;
}

.skeleton-block {
  width: 100%;
  height: 80px;
  display: block;
}

.skeleton-tall {
  height: 110px;
}

.metric-skeleton {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

@keyframes skeleton-shimmer {
  0% { background-position: 200% 0; }
  100% { background-position: -200% 0; }
}

.urgent-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.urgent-item {
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
  border-left: 4px solid var(--warning);
}

.urgent-item.urgent-urgent {
  border-left-color: var(--danger);
  background: #fef2f2;
}

.urgent-head {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  margin-bottom: 6px;
}

.urgent-when {
  margin-left: auto;
  font-size: 12px;
}

.urgent-summary {
  margin: 0 0 8px;
  color: var(--text);
  font-size: 13px;
  line-height: 1.5;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.urgent-actions {
  display: flex;
  justify-content: flex-end;
}

.engine-status {
  display: grid;
  gap: 8px;
}

.engine-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

.engine-dot {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: var(--muted);
  flex: 0 0 8px;
}

.engine-dot.up { background: var(--success); box-shadow: 0 0 0 3px rgba(22, 163, 74, 0.15); }
.engine-dot.down { background: var(--danger); box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.15); }

.engine-meta {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-width: 0;
}

.engine-meta strong {
  font-size: 13px;
}

.engine-meta .muted {
  font-size: 11px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.engine-status-text {
  font-size: 12px;
  font-weight: 600;
}

.engine-status-text.up { color: var(--success); }
.engine-status-text.down { color: var(--danger); }

/* ===== 仪表盘 v4：渠道卡片、转化率、最久未结、Top 来源、过期提示 ===== */
.notice-warning {
  background: #fffbeb;
  border-color: #fde68a;
  color: #92400e;
}

.notice-error {
  background: #fef2f2;
  border-color: #fecaca;
  color: #991b1b;
}

.subhead {
  margin-top: 8px;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
  font-weight: 600;
}

.ticket-age {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-radius: 6px;
  font-size: 13px;
  border: 1px solid var(--border);
  background: #f8fafc;
}

.ticket-age strong {
  font-weight: 700;
}

.ticket-age-info {
  background: #eff6ff;
  border-color: #bfdbfe;
  color: #1d4ed8;
}

.ticket-age-warning {
  background: #fffbeb;
  border-color: #fde68a;
  color: #92400e;
}

.ticket-age-danger {
  background: #fef2f2;
  border-color: #fecaca;
  color: #991b1b;
}

.ticket-age-icon {
  font-size: 16px;
}

.funnel-conv {
  margin-left: 6px;
  font-size: 11px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 999px;
  background: #f1f5f9;
}

.lead-sources {
  display: grid;
  gap: 6px;
}

.lead-source-rows {
  display: grid;
  gap: 6px;
}

.lead-source-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.4fr) 36px;
  align-items: center;
  gap: 8px;
  font-size: 12px;
}

.lead-source-name {
  color: var(--muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.lead-source-bar {
  height: 6px;
  background: #f1f5f9;
  border-radius: 999px;
  overflow: hidden;
}

.lead-source-fill {
  display: block;
  height: 100%;
  background: linear-gradient(90deg, #38bdf8, #2563eb);
  border-radius: 999px;
}

.lead-source-value {
  font-weight: 600;
  text-align: right;
}

.channel-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 12px;
}

.channel-card {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 12px;
  display: grid;
  gap: 10px;
}

.channel-card-head {
  display: flex;
  align-items: center;
  gap: 8px;
}

.channel-icon {
  font-size: 20px;
  line-height: 1;
}

.channel-card-title {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-width: 0;
}

.channel-card-title strong {
  font-size: 13px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.channel-card-title .muted {
  font-size: 11px;
}

.channel-card-stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 6px;
  text-align: center;
}

.channel-card-stats > div {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.channel-card-stats strong {
  font-size: 16px;
  font-weight: 700;
}

.channel-card-stats span {
  color: var(--muted);
  font-size: 11px;
}

.channel-card-stats .danger-text {
  color: var(--danger);
}

.channel-card-foot {
  font-size: 11px;
}

.knowledge-metrics {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.knowledge-filters {
  grid-template-columns: 2fr 1fr 1fr 1fr 1fr 1fr;
}

.quick-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.quick-filter-btn {
  background: #eef2f7;
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 4px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.quick-filter-btn:hover {
  background: #dbeafe;
  border-color: #93c5fd;
}

.quick-filter-btn.is-active {
  background: var(--primary);
  color: #fff;
  border-color: var(--primary);
}

.quick-filter-btn strong {
  font-size: 12px;
  font-weight: 700;
}

.saved-views {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}

.saved-views select {
  width: auto;
  min-width: 160px;
  padding: 6px 10px;
}

.saved-views .muted {
  font-size: 12px;
}

.import-format-row {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.dropzone {
  border: 2px dashed var(--border);
  border-radius: 8px;
  padding: 18px;
  text-align: center;
  background: #f8fafc;
  transition: border-color 0.15s ease, background 0.15s ease;
  cursor: default;
}

.dropzone p {
  margin: 0;
  font-size: 13px;
}

.dropzone a {
  color: var(--info);
  font-weight: 600;
  text-decoration: none;
}

.dropzone a:hover {
  text-decoration: underline;
}

.dropzone.is-dragover {
  border-color: var(--primary);
  background: #ecfdf5;
}

/* ===== 知识库 v6：覆盖率 / 标签云 / 高级字段 / 详情 / 永久链接 ===== */

.coverage-chart {
  display: grid;
  gap: 6px;
  margin-top: 4px;
}

.coverage-title {
  display: flex;
  align-items: baseline;
  gap: 8px;
  font-size: 12px;
}

.coverage-title .muted {
  font-size: 11px;
}

.coverage-row {
  display: grid;
  grid-template-columns: 80px 1fr 40px;
  align-items: center;
  gap: 8px;
  font-size: 12px;
}

.coverage-label {
  color: var(--muted);
}

.coverage-bar {
  display: flex;
  height: 12px;
  border-radius: 6px;
  overflow: hidden;
  background: #f1f5f9;
}

.coverage-seg {
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
}

.coverage-seg.approved { background: var(--success); }
.coverage-seg.pending { background: var(--warning); }
.coverage-seg.rejected { background: var(--danger); }
.coverage-seg.deprecated { background: #94a3b8; }

.coverage-total {
  text-align: right;
  font-weight: 700;
}

.tag-cloud {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: flex-start;
  margin-top: 4px;
}

.tag-cloud-head {
  flex: 0 0 100%;
  display: flex;
  align-items: baseline;
  gap: 8px;
  margin-bottom: 2px;
  font-size: 12px;
}

.tag-chip {
  min-height: 26px;
  background: #e8eef7;
  color: var(--text);
  border: 1px solid #d8e0ec;
  border-radius: 999px;
  padding: 3px 10px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  opacity: 1;
}

.tag-chip:hover {
  background: #dbeafe;
  border-color: #93c5fd;
}

.tag-chip.is-active {
  background: var(--primary);
  color: #fff;
  border-color: var(--primary);
}

.tag-chip strong {
  font-size: 11px;
}

.tag-inline {
  background: transparent;
  border: 0;
  color: var(--info);
  font-size: 12px;
  padding: 0 4px;
  cursor: pointer;
}

.tag-inline:hover {
  text-decoration: underline;
}

.inline-tags {
  margin-top: 4px;
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}

.advanced-fields {
  border: 1px dashed var(--border);
  border-radius: 6px;
  padding: 8px 12px;
}

.advanced-fields > summary {
  cursor: pointer;
  font-weight: 600;
  color: var(--muted);
  font-size: 12px;
  user-select: none;
}

.advanced-fields[open] > summary {
  margin-bottom: 8px;
}

.advanced-head {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
}

.advanced-head strong {
  font-size: 12px;
}

.advanced-head button {
  padding: 4px 10px;
  font-size: 11px;
}

.advanced-head .muted {
  font-size: 11px;
}

.kv-rows {
  display: grid;
  gap: 6px;
}

.kv-row {
  display: grid;
  grid-template-columns: 180px 1fr 32px;
  gap: 6px;
}

.kv-row input {
  padding: 6px 8px;
  font-size: 12px;
}

.kv-remove {
  padding: 4px 8px;
  font-size: 14px;
  line-height: 1;
}

.expand-toggle {
  background: transparent;
  border: 0;
  color: var(--muted);
  font-size: 12px;
  cursor: pointer;
  padding: 2px 6px;
  margin-top: 2px;
}

.expand-toggle:hover {
  color: var(--text);
}

.detail-panel {
  margin-top: 10px;
  padding: 12px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 6px;
  display: grid;
  gap: 10px;
}

.detail-grid {
  display: grid;
  gap: 10px;
}

.detail-section {
  font-size: 13px;
}

.detail-section .detail-title {
  font-weight: 600;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.detail-section .notice-warning {
  font-size: 12px;
}

.kv-table {
  border-collapse: collapse;
  font-size: 12px;
  width: 100%;
}

.kv-table th, .kv-table td {
  border: 1px solid var(--border);
  padding: 4px 8px;
  text-align: left;
  vertical-align: top;
}

.kv-table th {
  background: #f1f5f9;
  font-weight: 600;
  width: 30%;
}

.related-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 4px;
}

.related-list li {
  font-size: 13px;
}

.source-item {
  background: #fff;
}

/* ===== 知识库 v7：Audit diff / Refs / 锁定 / 过期 ===== */
.knowledge-item.is-locked {
  border-left: 4px solid #94a3b8;
}

.knowledge-item.is-expired {
  border-left: 4px solid var(--danger);
  background: #fef2f2;
}

.knowledge-item button:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.diff-block {
  margin-top: 6px;
  display: grid;
  gap: 6px;
  font-family: ui-monospace, "SF Mono", Menlo, monospace;
  font-size: 11px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 10px;
}

.diff-row {
  display: grid;
  gap: 2px;
}

.diff-field {
  color: var(--muted);
  font-weight: 700;
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.diff-before {
  color: #991b1b;
  background: #fef2f2;
  padding: 2px 6px;
  border-radius: 4px;
  white-space: pre-wrap;
  word-break: break-word;
}

.diff-after {
  color: #166534;
  background: #ecfdf5;
  padding: 2px 6px;
  border-radius: 4px;
  white-space: pre-wrap;
  word-break: break-word;
}

/* v8: 行内 word-level diff */
.diff-inline {
  font-family: ui-monospace, "SF Mono", Menlo, monospace;
  font-size: 12px;
  line-height: 1.7;
  white-space: pre-wrap;
  word-break: break-word;
  background: #fff;
  padding: 4px 8px;
  border-radius: 4px;
  border: 1px solid var(--border);
}

.diff-ins, ins.diff-ins {
  background: #ecfdf5;
  color: #166534;
  text-decoration: none;
  padding: 0 2px;
  border-radius: 3px;
}

.diff-del, del.diff-del {
  background: #fef2f2;
  color: #991b1b;
  text-decoration: line-through;
  padding: 0 2px;
  border-radius: 3px;
}

/* v8: 置顶视觉 */
.knowledge-item.is-pinned {
  border-left: 4px solid var(--info);
  background: linear-gradient(180deg, rgba(37, 99, 235, 0.05), #fff 30%);
}

/* ===== 知识库 v9：时间线 / 评论 / 覆盖率盲区 / 冲突解读 / 打印 ===== */
.timeline-chart {
  margin-top: 8px;
}
.ts-head {
  display: flex;
  gap: 10px;
  align-items: baseline;
  font-size: 12px;
  margin-bottom: 4px;
}
.ts-head .muted { font-size: 11px; }
.ts-svg {
  width: 100%;
  height: auto;
  display: block;
}
.ts-approved { fill: var(--success); }
.ts-pending { fill: var(--warning); }
.ts-rejected { fill: var(--danger); }
.ts-deprecated { fill: #94a3b8; }
.ts-label { font-size: 9px; fill: var(--muted); text-anchor: middle; }
.ts-num { font-size: 9px; fill: var(--text); text-anchor: middle; font-weight: 700; }

.coverage-suggest {
  margin-top: 8px;
  padding: 12px;
  border: 1px dashed var(--border);
  border-radius: 8px;
  background: #f8fafc;
}
.coverage-suggest-list {
  list-style: none;
  margin: 8px 0 0;
  padding: 0;
  display: grid;
  gap: 6px;
}
.coverage-suggest-item {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 6px 10px;
  font-size: 13px;
}

.comments-block .comments-list {
  list-style: none;
  margin: 0 0 8px;
  padding: 0;
  display: grid;
  gap: 6px;
}
.comment-row {
  padding: 8px 10px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 6px;
}
.comment-head {
  display: flex;
  align-items: baseline;
  gap: 6px;
  font-size: 12px;
}
.comment-body {
  white-space: pre-wrap;
  font-size: 13px;
  margin-top: 2px;
}
.comment-add-form {
  display: grid;
  gap: 6px;
}
.comment-add-form textarea {
  font-size: 13px;
}

.conflict-explain-card {
  margin-top: 6px;
  padding: 8px 10px;
  background: #fffbeb;
  border-radius: 6px;
  font-size: 13px;
  border: 1px solid #fde68a;
}
.conflict-explain-card ul {
  margin: 4px 0;
  padding-left: 20px;
}

/* 打印样式：导出 PDF */
@media print {
  body.print-mode .sidebar,
  body.print-mode .topbar .org-box,
  body.print-mode #pageNotice,
  body.print-mode .panel-head .row-actions,
  body.print-mode #toggleFormBtn,
  body.print-mode #openImportBtn,
  body.print-mode #openAiExtractBtn,
  body.print-mode .filter-chips,
  body.print-mode .quick-filters,
  body.print-mode .saved-views,
  body.print-mode .bulk-bar,
  body.print-mode .knowledge-filters,
  body.print-mode .form-grid form,
  body.print-mode #knowledgeForm,
  body.print-mode #aiExtractPanel,
  body.print-mode #sourcesPanel,
  body.print-mode .item-actions,
  body.print-mode .knowledge-select,
  body.print-mode .expand-toggle,
  body.print-mode .modal-mask,
  body.print-mode #knowledgePagination,
  body.print-mode .coverage-suggest,
  body.print-mode .comments-block .comment-add-form {
    display: none !important;
  }
  body.print-mode .main { margin-left: 0; padding: 8mm; }
  body.print-mode .panel { box-shadow: none; border-radius: 0; page-break-inside: avoid; }
  body.print-mode .item { page-break-inside: avoid; }
  body.print-mode .badge { border: 1px solid #999 !important; background: transparent !important; color: #000 !important; }
}

.detail-refs .ref-list {
  list-style: none;
  margin: 6px 0 0;
  padding: 0;
  display: grid;
  gap: 6px;
  font-size: 12px;
}

.detail-refs .ref-list li {
  padding: 6px 8px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
}

.detail-refs .ref-list code {
  background: #f1f5f9;
  padding: 1px 4px;
  border-radius: 3px;
  font-size: 11px;
}

.knowledge-item .knowledge-body {
  white-space: pre-line;
  word-break: break-word;
}

.knowledge-item .link-inline {
  color: var(--info);
  text-decoration: none;
  font-weight: 600;
  margin-left: 4px;
}

.knowledge-item .link-inline:hover {
  text-decoration: underline;
}

.usage-pill[role="button"] {
  cursor: pointer;
  transition: background 0.15s ease;
}

.usage-pill[role="button"]:hover {
  background: #dbeafe;
}

.usage-pill.active {
  background: var(--primary);
  color: #fff;
}

.usage-pill.active strong {
  color: #fff;
}

.knowledge-item .knowledge-head-left {
  display: flex;
  align-items: flex-start;
  gap: 10px;
}

.knowledge-item .knowledge-select {
  width: auto;
  margin-top: 4px;
  cursor: pointer;
}

.knowledge-item.is-selected {
  background: #f5f8ff;
  border-color: #93c5fd;
}

.knowledge-item mark {
  background: #fef08a;
  color: inherit;
  padding: 0 2px;
  border-radius: 2px;
}

.knowledge-item.is-flash {
  animation: knowledge-flash 1.2s ease-out;
}

@keyframes knowledge-flash {
  0% { box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.35); }
  100% { box-shadow: 0 0 0 0 rgba(37, 99, 235, 0); }
}

.source-preview {
  margin: 0;
  padding-left: 22px;
  display: grid;
  gap: 10px;
}

.source-preview li {
  padding-left: 4px;
}

.source-preview .source-preview-link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--text);
  text-decoration: none;
  font-weight: 600;
}

.source-preview .source-preview-link:hover {
  text-decoration: underline;
}

.source-preview p {
  margin: 4px 0 0;
}

.modal-mask {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.45);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  padding: 24px;
}

.modal-mask[hidden] {
  display: none;
}

.modal {
  background: #fff;
  border-radius: 10px;
  padding: 20px;
  width: min(640px, 100%);
  max-height: calc(100vh - 48px);
  overflow: auto;
  box-shadow: 0 10px 40px rgba(15, 23, 42, 0.25);
  display: grid;
  gap: 14px;
}

.modal-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.modal-head h3 {
  margin: 0;
  font-size: 18px;
}

.modal label {
  display: grid;
  gap: 6px;
}

@media (max-width: 920px) {
  .knowledge-metrics,
  .knowledge-filters {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 1100px) {
  .dashboard-row,
  .dashboard-row-2 {
    grid-template-columns: 1fr;
  }

  .metric-grid-inbox,
  .metric-grid-ops {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 920px) {
  .sidebar {
    position: static;
    width: auto;
  }

  .main {
    margin-left: 0;
    padding: 16px;
  }

  .topbar, .form-grid, .grid, .status-grid, .summary-grid {
    grid-template-columns: 1fr;
    display: grid;
  }

  .metric-grid-inbox,
  .metric-grid-ops {
    grid-template-columns: 1fr;
  }

  .org-box {
    width: 100%;
  }
}

/* Tickets analytics & quick-pills */
.analytics-grid {
  display: grid;
  grid-template-columns: 2fr 1fr 1fr;
  gap: 12px;
}

.analytics-card {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 12px 14px;
  display: grid;
  gap: 8px;
}

.analytics-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}

.analytics-head h3 {
  margin: 0;
  font-size: 13px;
  color: var(--muted);
  font-weight: 600;
}

.trend-chart {
  display: grid;
  gap: 6px;
}

.trend-svg {
  width: 100%;
  height: 100px;
  display: block;
}

.trend-legend {
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 12px;
  color: var(--muted);
}

.trend-legend .dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 999px;
  margin-right: 4px;
  vertical-align: middle;
}

.dot-info { background: var(--info); }
.dot-success { background: var(--success); }

.breakdown-list {
  display: grid;
  gap: 6px;
  font-size: 12px;
}

.breakdown-row {
  display: grid;
  grid-template-columns: 90px 1fr 28px;
  align-items: center;
  gap: 8px;
}

.breakdown-label {
  color: var(--muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.breakdown-bar {
  position: relative;
  height: 6px;
  background: #f1f5f9;
  border-radius: 999px;
  overflow: hidden;
}

.breakdown-bar span {
  position: absolute;
  inset: 0 auto 0 0;
  background: var(--primary);
  border-radius: 999px;
}

.breakdown-count {
  text-align: right;
  font-variant-numeric: tabular-nums;
  color: var(--text);
}

.quick-pills {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.quick-pill {
  background: #eef2f7;
  color: var(--text);
  border: 1px solid transparent;
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.quick-pill:hover {
  background: #e2e8f0;
}

.quick-pill.is-active {
  background: var(--primary);
  color: #fff;
  border-color: var(--primary);
}

.quick-pill .pill-count {
  background: rgba(255, 255, 255, 0.35);
  color: inherit;
  padding: 1px 6px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
}

.quick-pill:not(.is-active) .pill-count {
  background: rgba(15, 118, 110, 0.12);
  color: var(--primary);
}

@media (max-width: 920px) {
  .analytics-grid {
    grid-template-columns: 1fr;
  }
}

/* ---- A2: 标签 ---- */
.tags-editor {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 8px 12px;
  align-items: center;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}
.tags-editor strong { font-size: 13px; }
.tags-editor input[type="text"] {
  grid-column: 1 / span 2;
  padding: 6px 10px;
  font-size: 12px;
}
.tags-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.tag-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px 2px 10px;
  border-radius: 999px;
  color: #fff;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.02em;
}
.tag-chip-mini {
  padding: 1px 7px;
  font-size: 10px;
}
.tag-chip-remove {
  background: transparent;
  color: rgba(255, 255, 255, 0.85);
  border: 0;
  cursor: pointer;
  padding: 0 2px;
  font-size: 12px;
  line-height: 1;
}
.tag-chip-remove:hover { color: #fff; }

/* ---- A3: Slash 命令面板 ---- */
.textarea-wrap { position: relative; }
.slash-menu {
  position: absolute;
  left: 8px;
  bottom: calc(100% + 4px);
  width: min(420px, 92%);
  max-height: 280px;
  overflow-y: auto;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 14px 32px rgba(15, 23, 42, 0.14);
  padding: 4px;
  z-index: 60;
  display: grid;
  gap: 2px;
}
.slash-item {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px;
  align-items: baseline;
  background: transparent;
  color: var(--text);
  border: 0;
  border-radius: 6px;
  padding: 6px 10px;
  text-align: left;
  cursor: pointer;
  font-size: 13px;
}
.slash-item strong { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; color: var(--info); }
.slash-item .muted { font-size: 12px; }
.slash-item.is-focus, .slash-item:hover { background: #eef2f7; }

/* ---- A4: hover 预览 ---- */
.conv-hover-preview {
  position: absolute;
  width: 360px;
  max-height: 300px;
  overflow-y: auto;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 16px 32px rgba(15, 23, 42, 0.14);
  padding: 10px 12px;
  z-index: 70;
  display: grid;
  gap: 6px;
}
.hover-preview-head {
  display: flex;
  align-items: baseline;
  gap: 8px;
}
.hover-preview-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 8px;
}
.hover-preview-item {
  border-top: 1px dashed var(--border);
  padding-top: 6px;
  font-size: 13px;
}
.hover-preview-item:first-child { border-top: 0; padding-top: 0; }

/* =========================================================================
 * v11 增强样式 — 主题 / 密度 / 模态 / 抽屉 / 多选 / 审计 / 打印 / 内部备注
 * ========================================================================= */

/* 主题：暗色 (data-theme="dark" or prefers + data-theme="auto") */
html[data-theme="dark"] {
  --bg: #0b1220;
  --surface: #111827;
  --text: #e5e7eb;
  --muted: #94a3b8;
  --border: #1f2937;
}
html[data-theme="dark"] input,
html[data-theme="dark"] select,
html[data-theme="dark"] textarea {
  background: #0f172a;
  color: var(--text);
  border-color: #334155;
}
html[data-theme="dark"] .item,
html[data-theme="dark"] .panel,
html[data-theme="dark"] .status-card,
html[data-theme="dark"] .summary-card,
html[data-theme="dark"] .visitor-info,
html[data-theme="dark"] .chat-thread,
html[data-theme="dark"] .chat-bubble {
  background: #111827;
  color: var(--text);
  border-color: #1f2937;
}
html[data-theme="dark"] .chat-row.from-us .chat-bubble {
  background: #1e3a8a;
  border-color: #1d4ed8;
}
html[data-theme="dark"] .chat-day-divider span,
html[data-theme="dark"] kbd {
  background: #0f172a;
  border-color: #334155;
  color: #e5e7eb;
}
html[data-theme="dark"] .notice {
  background: #0f172a;
}
html[data-theme="dark"] .notice.success { background: #052e2b; color: #6ee7b7; border-color: #134e4a; }
html[data-theme="dark"] .notice.error { background: #2c0d0d; color: #fecaca; border-color: #7f1d1d; }
html[data-theme="dark"] .quick-filter-chip { background: #0f172a; color: var(--text); border-color: #334155; }
html[data-theme="dark"] .quick-filter-chip.is-active { background: var(--info); color: #fff; }
html[data-theme="dark"] a.link { background: #0f172a; }
html[data-theme="dark"] a.link:hover { background: #1e293b; }
html[data-theme="dark"] mark.conv-mark { background: #fde047; color: #1c1917; }

@media (prefers-color-scheme: dark) {
  html[data-theme="auto"] {
    --bg: #0b1220;
    --surface: #111827;
    --text: #e5e7eb;
    --muted: #94a3b8;
    --border: #1f2937;
  }
  html[data-theme="auto"] input, html[data-theme="auto"] select, html[data-theme="auto"] textarea { background: #0f172a; color: var(--text); border-color: #334155; }
  html[data-theme="auto"] .item, html[data-theme="auto"] .panel, html[data-theme="auto"] .status-card, html[data-theme="auto"] .summary-card, html[data-theme="auto"] .visitor-info, html[data-theme="auto"] .chat-thread, html[data-theme="auto"] .chat-bubble { background: #111827; color: var(--text); border-color: #1f2937; }
  html[data-theme="auto"] .chat-row.from-us .chat-bubble { background: #1e3a8a; border-color: #1d4ed8; }
}

/* 密度：紧凑模式压缩行高与内边距 */
html[data-density="compact"] .item { padding: 8px 10px; }
html[data-density="compact"] .panel { padding: 12px; gap: 10px; }
html[data-density="compact"] .badges { gap: 4px; margin-top: 4px; }
html[data-density="compact"] .badge { padding: 2px 6px; font-size: 11px; }
html[data-density="compact"] .chat-thread { padding: 8px; max-height: 360px; }

/* =========================================================================
 * SaaS 后台规范化布局
 * 目标：降低装饰感，提高信息密度、扫描效率与企业后台一致性。
 * ========================================================================= */
:root {
  --bg: #f6f7f9;
  --bg-mesh: none;
  --surface: #ffffff;
  --surface-solid: #ffffff;
  --surface-elev: #ffffff;
  --text: #101828;
  --muted: #667085;
  --muted-2: #98a2b3;
  --border: #e4e7ec;
  --border-strong: #d0d5dd;
  --primary: #2563eb;
  --primary-2: #0f766e;
  --info: #2563eb;
  --success: #16a34a;
  --warning: #d97706;
  --danger: #dc2626;
  --accent: #2563eb;
  --accent-soft: #eff6ff;
  --shadow-sm: 0 1px 2px rgba(16, 24, 40, 0.04);
  --shadow-md: 0 1px 3px rgba(16, 24, 40, 0.08);
  --shadow-lg: 0 18px 40px rgba(16, 24, 40, 0.14);
  --radius-sm: 6px;
  --radius-md: 8px;
  --radius-lg: 8px;
  --radius-xl: 10px;
  --blur: none;
}

html,
body,
button,
input,
select,
textarea,
h1,
h2,
h3,
.nav-item,
.brand strong,
.brand span {
  letter-spacing: 0 !important;
}

body {
  background: var(--bg);
  background-image: none;
  font-size: 14px;
  line-height: 1.45;
}

.sidebar {
  width: 268px;
  padding: 18px 14px;
  gap: 14px;
  background: #0f172a;
  border-right: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: none;
}

.brand {
  min-height: 44px;
  padding: 0 8px 12px;
  margin-bottom: 2px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.mark {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  box-shadow: none;
}

.brand strong {
  font-size: 15px;
  font-weight: 700;
}

.brand span {
  margin-top: 1px;
  font-size: 11px;
  color: rgba(255, 255, 255, 0.58);
}

.sidebar-nav {
  gap: 12px;
  padding: 0 4px 0 0;
}

.nav-group {
  gap: 1px;
}

.nav-group-label {
  padding: 8px 10px 5px;
  font-size: 11px;
  letter-spacing: 0.06em !important;
  color: rgba(255, 255, 255, 0.42);
}

.nav-item,
nav a {
  min-height: 34px;
  padding: 7px 10px;
  border-radius: 6px;
  color: rgba(255, 255, 255, 0.72);
  font-size: 13px;
}

.nav-item:hover,
nav a:hover {
  background: rgba(255, 255, 255, 0.07);
}

.nav-item.is-active,
nav a.active {
  background: rgba(37, 99, 235, 0.22);
  color: #ffffff;
  box-shadow: inset 3px 0 0 #60a5fa;
}

.nav-item.is-active::before {
  display: none;
}

.main {
  margin-left: 268px;
  padding: 22px 28px 56px;
  gap: 16px;
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 40;
  align-items: center;
  min-height: 72px;
  margin: -22px -28px 2px;
  padding: 16px 300px 14px 28px !important;
  background: rgba(246, 247, 249, 0.96);
  border-bottom: 1px solid var(--border);
}

h1 {
  font-size: 24px;
  line-height: 1.2;
  font-weight: 700;
  color: var(--text);
  background: none;
  -webkit-text-fill-color: currentColor;
}

h2 {
  font-size: 15px;
  line-height: 1.35;
  font-weight: 700;
}

h3 {
  font-size: 13px;
  line-height: 1.35;
}

p {
  margin-top: 4px;
}

.topbar p {
  max-width: 760px;
  font-size: 13px;
}

.topbar-user-host {
  top: 17px;
  right: 28px;
}

.notification-bell-host {
  top: 17px;
  right: 236px;
}

.video-top-refresh {
  position: fixed;
  top: 17px;
  right: 286px;
  z-index: 72;
  min-height: 38px;
  padding: 0 14px;
  background: #ffffff;
  box-shadow: var(--shadow-sm);
}

.video-ops-panel {
  display: grid;
  gap: 16px;
}

.video-metrics-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(120px, 1fr));
  gap: 10px;
}

.video-metric-wide {
  grid-column: span 2;
}

.video-metric-card,
.video-resource-item {
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 12px;
  background: var(--surface);
}

.video-metric-card span,
.video-resource-item span {
  display: block;
  color: var(--muted);
  font-size: 12px;
}

.video-metric-card strong {
  display: block;
  margin-top: 4px;
  font-size: 20px;
}

.video-flow-guide {
  display: grid;
  gap: 12px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background:
    linear-gradient(180deg, rgba(10, 132, 255, 0.055), rgba(52, 199, 89, 0.035)),
    var(--surface);
}

.video-flow-guide-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.video-flow-guide h3 {
  margin: 0 0 4px;
  font-size: 15px;
}

.video-flow-guide p {
  margin: 0;
  line-height: 1.45;
}

.video-flow-steps {
  display: grid;
  grid-template-columns: repeat(6, minmax(132px, 1fr));
  gap: 8px;
}

.video-flow-step {
  min-height: 158px;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  gap: 8px;
  padding: 10px;
  border: 1px solid rgba(15, 23, 42, 0.10);
  border-radius: 8px;
  background: #ffffff;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.video-flow-index {
  width: 26px;
  height: 26px;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: rgba(10, 132, 255, 0.10);
  color: var(--primary);
  font-size: 12px;
  font-weight: 800;
}

.video-flow-step strong {
  display: block;
  margin-bottom: 4px;
  font-size: 13px;
}

.video-flow-step p {
  color: var(--muted);
  font-size: 12px;
}

.video-flow-step button {
  width: 100%;
  min-height: 32px;
}

.video-guide-pulse {
  animation: video-guide-pulse 1250ms ease-out;
}

@keyframes video-guide-pulse {
  0% { box-shadow: 0 0 0 0 rgba(10, 132, 255, 0.34); }
  72% { box-shadow: 0 0 0 10px rgba(10, 132, 255, 0); }
  100% { box-shadow: none; }
}

.video-resource-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
  gap: 14px;
}

.video-resource-list {
  display: grid;
  gap: 8px;
}

.video-asset-item {
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
}

.video-asset-item img,
.video-asset-file {
  width: 44px;
  height: 44px;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: rgba(15, 23, 42, 0.04);
  object-fit: cover;
}

.video-asset-file {
  display: grid;
  place-items: center;
  color: var(--muted);
  font-size: 11px;
  font-weight: 800;
}

.video-storyboard {
  display: grid;
  gap: 10px;
}

.video-scene {
  display: grid;
  gap: 6px;
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px;
  background: var(--surface);
}

.video-scene span {
  color: var(--muted);
  font-size: 12px;
}

.video-step-retry {
  margin-left: auto;
}

.topbar-user-trigger,
.notification-bell {
  background: #ffffff;
  border-color: var(--border);
  box-shadow: var(--shadow-sm);
}

.topbar-user-trigger {
  border-radius: 8px;
  min-width: 196px;
  padding: 5px 10px 5px 6px;
}

.notification-bell {
  border-radius: 8px;
}

.panel {
  gap: 14px;
  padding: 16px;
  border-radius: 8px;
  background: #ffffff;
  border: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
}

.panel-head {
  min-height: 32px;
  gap: 12px;
}

.panel-head .muted {
  font-size: 12px;
}

.metric {
  min-height: 82px;
  padding: 14px;
  border-radius: 8px;
  background: #ffffff;
  border: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
}

.metric::before {
  display: none;
}

.metric strong {
  margin-bottom: 4px;
  font-size: 26px;
  line-height: 1.1;
  font-weight: 700;
  color: var(--text);
  -webkit-text-fill-color: currentColor;
  background: none;
}

.metric span {
  display: block;
  font-size: 12px;
  color: var(--muted);
}

.metric-link:hover,
.item:hover {
  transform: none;
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.metric-info,
.metric-warning,
.metric-danger {
  background: #ffffff;
}

.metric-info {
  border-left: 3px solid var(--info);
}

.metric-warning {
  border-left: 3px solid var(--warning);
}

.metric-danger {
  border-left: 3px solid var(--danger);
}

.dashboard-toolbar {
  align-items: stretch;
}

.attention-banner {
  min-height: 48px;
  padding: 10px 14px;
  border-radius: 8px;
  background: #ffffff;
  box-shadow: var(--shadow-sm);
}

.attention-banner strong {
  font-size: 24px;
  font-weight: 800;
}

.attention-banner-busy,
.attention-banner-clear {
  background: #ffffff;
  box-shadow: var(--shadow-sm);
}

.attention-banner-busy {
  border-left: 3px solid var(--warning);
}

.attention-banner-clear {
  border-left: 3px solid var(--success);
}

.dashboard-controls {
  justify-content: flex-end;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #ffffff;
}

.dashboard-row {
  gap: 14px;
}

.dashboard-row-2 {
  grid-template-columns: minmax(0, 1.25fr) minmax(320px, 0.75fr);
}

.metric-grid {
  gap: 10px;
}

.metric-grid-inbox {
  grid-template-columns: repeat(5, minmax(150px, 1fr));
}

.metric-grid-ops {
  grid-template-columns: repeat(4, minmax(160px, 1fr));
}

input,
select,
textarea {
  min-height: 38px;
  border-radius: 6px;
  background: #ffffff;
  border-color: var(--border);
  box-shadow: none;
}

input:focus,
select:focus,
textarea:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12);
}

button,
.topbar-user-login,
.sidebar-user-login {
  border-radius: 6px;
  background: var(--primary);
  box-shadow: none;
}

button:hover,
.topbar-user-login:hover,
.sidebar-user-login:hover {
  filter: brightness(0.98);
  box-shadow: none;
}

button.secondary {
  background: #ffffff;
  color: #344054;
  border: 1px solid var(--border);
  box-shadow: none;
}

button.secondary:hover {
  background: #f9fafb;
}

a.link {
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  padding: 5px 9px;
  border-radius: 6px;
  background: #eff6ff;
  color: var(--primary);
  font-size: 12px;
}

a.link:hover {
  background: #dbeafe;
}

.badge {
  border-radius: 999px;
  background: #f2f4f7;
  border-color: #eaecf0;
  color: #344054;
  font-weight: 600;
}

.badge.warning {
  background: #fffaeb;
  color: #b54708;
  border-color: #fedf89;
}

.badge.success {
  background: #ecfdf3;
  color: #027a48;
  border-color: #abefc6;
}

.badge.danger {
  background: #fef3f2;
  color: #b42318;
  border-color: #fecdca;
}

.item,
.status-card,
.analytics-card,
.channel-card,
.engine-row,
.urgent-item,
.detail-panel,
.visitor-info,
.chat-thread,
.summary-card {
  border-radius: 8px;
  background: #ffffff;
  border-color: var(--border);
  box-shadow: none;
}

.status-row {
  grid-template-columns: 86px minmax(0, 1fr) 44px;
}

.status-row-bar,
.funnel-bar,
.lead-source-bar,
.breakdown-bar {
  background: #eef2f6;
}

.status-row-fill.info,
.status-row-fill {
  background: var(--primary);
}

.funnel-fill,
.lead-source-fill {
  background: var(--primary);
}

.spark-line {
  stroke: var(--primary);
  filter: none;
}

.spark-area {
  fill: rgba(37, 99, 235, 0.10);
}

.segmented {
  padding: 3px;
  background: #f2f4f7;
  border-radius: 8px;
}

.segmented-btn {
  border-radius: 6px;
  box-shadow: none;
}

.segmented-btn[aria-pressed="true"] {
  background: #ffffff;
  box-shadow: var(--shadow-sm);
}

.timeline li,
#activityFeed li {
  padding: 8px 0;
  border-bottom: 1px solid #f2f4f7;
}

.timeline li:last-child,
#activityFeed li:last-child {
  border-bottom: 0;
}

.timeline-dot {
  width: 7px;
  height: 7px;
  margin-top: 7px;
  background: var(--primary);
}

.channel-icon {
  display: inline-grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 8px;
  background: #eff6ff;
  color: var(--primary);
  font-size: 11px;
  font-weight: 800;
}

.ticket-age-icon {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: currentColor;
}

.notice,
.notice-warning,
.notice-error {
  border-radius: 8px;
}

html[data-theme="dark"] {
  --bg: #0b1220;
  --bg-mesh: none;
  --surface: #111827;
  --surface-solid: #111827;
  --surface-elev: #111827;
  --text: #e5e7eb;
  --muted: #94a3b8;
  --muted-2: #64748b;
  --border: #1f2937;
  --border-strong: #334155;
  --accent: #2563eb;
}

html[data-theme="dark"] body,
html[data-theme="dark"] .topbar {
  background: #0b1220;
}

html[data-theme="dark"] .panel,
html[data-theme="dark"] .metric,
html[data-theme="dark"] .item,
html[data-theme="dark"] .status-card,
html[data-theme="dark"] .analytics-card,
html[data-theme="dark"] .channel-card,
html[data-theme="dark"] .engine-row,
html[data-theme="dark"] .urgent-item,
html[data-theme="dark"] .dashboard-controls,
html[data-theme="dark"] .attention-banner,
html[data-theme="dark"] .topbar-user-trigger,
html[data-theme="dark"] .notification-bell {
  background: #111827;
  border-color: #1f2937;
}

@media (max-width: 1180px) {
  .metric-grid-inbox,
  .metric-grid-ops {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .dashboard-row,
  .dashboard-row-2 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 920px) {
  .sidebar {
    position: static;
    width: auto;
    max-height: none;
  }

  .main {
    margin-left: 0;
    padding: 14px;
  }

  .topbar {
    position: static;
    margin: -14px -14px 0;
    padding: 72px 14px 14px !important;
  }

  .topbar-user-host {
    top: 14px;
    right: 14px;
  }

  .notification-bell-host {
    top: 14px;
    right: 64px;
  }

  .dashboard-toolbar,
  .dashboard-controls {
    align-items: stretch;
  }

  .metric-grid-inbox,
  .metric-grid-ops,
  .grid,
  .form-grid,
  .status-grid,
  .summary-grid {
    grid-template-columns: 1fr !important;
  }
}
html[data-density="compact"] .chat-bubble { padding: 6px 9px; }
html[data-density="compact"] .chat-body { font-size: 13px; line-height: 1.4; }
html[data-density="compact"] .chat-extras { font-size: 11px; }

/* 顶部 UI prefs */
.topbar-extras {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 6px;
  min-width: min(460px, 44vw);
}
.ui-prefs {
  display: flex;
  gap: 6px;
  justify-content: flex-end;
  flex-wrap: wrap;
  align-items: center;
}
.ui-prefs .mini, button.secondary.mini, select.mini {
  font-size: 12px;
  padding: 4px 10px;
  min-height: 28px;
  width: auto;
}
select.mini { padding: 2px 8px; }

/* 高级筛选弹出 */
.filter-popout summary {
  list-style: none;
  cursor: pointer;
}
.filter-popout summary::-webkit-details-marker { display: none; }
.filter-popout {
  position: relative;
}
.filter-popout .as-button {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: #eef2f7;
  color: var(--text);
  border-radius: 6px;
  padding: 8px 12px;
  min-height: 34px;
  font-weight: 600;
}
.filter-popout[open] .as-button { background: #dbeafe; }
.filter-popout-body {
  position: absolute;
  right: 0;
  top: calc(100% + 4px);
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
  padding: 12px;
  min-width: 320px;
  max-width: 480px;
  z-index: 60;
  display: grid;
  gap: 10px;
}
.filter-popout-body > div { display: grid; gap: 6px; }
.multi-select-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}
.ms-chip {
  background: #eef2f7;
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 3px 10px;
  font-size: 12px;
  cursor: pointer;
}
.ms-chip:hover { background: #f1f5f9; }
.ms-chip.is-on { background: var(--info); color: #fff; border-color: var(--info); }

/* 快捷筛选计数 */
.qf-count { color: var(--muted); font-size: 11px; margin-left: 2px; }
.quick-filter-chip.is-active .qf-count { color: #e0f2fe; }

/* 详情：管理行 */
.conv-manage-row {
  display: flex;
  flex-wrap: wrap;
  gap: 16px;
  align-items: center;
  padding: 8px 12px;
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 13px;
}
html[data-theme="dark"] .conv-manage-row { background: #0f172a; }
.conv-manage-row input, .conv-manage-row select { padding: 6px 8px; min-height: 30px; }

/* 内部备注消息行 */
.chat-row.is-internal-note .chat-bubble {
  background: #fef3c7;
  border-color: #fcd34d;
  border-style: dashed;
}
html[data-theme="dark"] .chat-row.is-internal-note .chat-bubble {
  background: #422006;
  border-color: #92400e;
  color: #fde68a;
}
.chat-row.is-internal-note .chat-bubble::before {
  content: "📝 内部备注 · 仅团队可见";
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: #92400e;
  margin-bottom: 4px;
}
html[data-theme="dark"] .chat-row.is-internal-note .chat-bubble::before { color: #fde68a; }
#conversationReplySubmit.is-internal {
  background: var(--warning);
}

/* AI 改写 chip 行 */
.tone-row { border-top: 1px dashed var(--border); padding-top: 6px; }

/* 审计时间线 */
.audit-panel {
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  display: grid;
  gap: 8px;
}
html[data-theme="dark"] .audit-panel { background: #0f172a; }
.audit-panel-head { display: flex; align-items: center; justify-content: space-between; }
.audit-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; max-height: 280px; overflow: auto; }
.audit-list li { padding: 6px 8px; border-left: 3px solid var(--primary); background: #fff; border-radius: 4px; font-size: 13px; }
html[data-theme="dark"] .audit-list li { background: #111827; }
.audit-line { display: flex; gap: 12px; justify-content: space-between; align-items: baseline; }

/* 空状态 */
.empty-state {
  padding: 32px 24px;
  text-align: center;
  border: 1px dashed var(--border);
  border-radius: 8px;
  color: var(--text);
  display: grid;
  gap: 8px;
}
.empty-state code {
  background: #f1f5f9;
  padding: 1px 6px;
  border-radius: 4px;
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
}
html[data-theme="dark"] .empty-state code { background: #1e293b; }

/* 模态 backdrop & 通用 modal */
.modal-backdrop {
  position: fixed; inset: 0;
  background: rgba(15, 23, 42, 0.45);
  z-index: 200;
  display: flex; align-items: flex-start; justify-content: center;
  padding-top: 10vh;
}
html[data-theme="dark"] .modal-backdrop { background: rgba(0, 0, 0, 0.6); }
.modal {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  width: min(720px, 92vw);
  max-height: 76vh;
  display: flex; flex-direction: column;
  box-shadow: 0 20px 50px rgba(15, 23, 42, 0.2);
  overflow: hidden;
}
.modal-head { display: flex; justify-content: space-between; align-items: center; padding: 12px 16px; border-bottom: 1px solid var(--border); }
.modal-body { padding: 16px; overflow: auto; }
.help-table { width: 100%; border-collapse: collapse; }
.help-table th, .help-table td { text-align: left; padding: 6px 10px; border-bottom: 1px solid var(--border); font-size: 13px; }
.help-table th { color: var(--muted); font-weight: 600; }
.help-table td:first-child { white-space: nowrap; width: 240px; }

/* Cmd+K */
.modal.cmdk { padding: 0; }
.modal.cmdk input {
  border: 0;
  border-bottom: 1px solid var(--border);
  border-radius: 12px 12px 0 0;
  padding: 14px 16px;
  font-size: 15px;
}
.cmdk-results { max-height: 50vh; overflow: auto; }
.cmdk-item { padding: 10px 16px; cursor: pointer; border-bottom: 1px solid var(--border); }
.cmdk-item.is-active { background: #e0f2fe; }
html[data-theme="dark"] .cmdk-item.is-active { background: #1e3a8a; }
.cmdk-foot { padding: 8px 16px; border-top: 1px solid var(--border); text-align: right; }
.cmdk-empty { padding: 20px; text-align: center; }

/* 抽屉（旧 .drawer 加宽到 720 px） */
.drawer {
  position: fixed; top: 0; right: 0; bottom: 0;
  width: min(720px, 96vw);
  background: var(--surface-elev);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border-left: 1px solid var(--border);
  box-shadow: -16px 0 48px rgba(15, 23, 42, 0.18);
  display: flex; flex-direction: column;
  z-index: 180;
  animation: drawer-slide-in 260ms cubic-bezier(0.2, 0.8, 0.2, 1);
}
.drawer-head { padding: 14px 18px; border-bottom: 1px solid var(--border); display: flex; justify-content: space-between; align-items: center; }
.drawer-body { padding: 16px 18px; overflow: auto; display: grid; gap: 12px; }
.drawer-footer { padding: 12px 18px; border-top: 1px solid var(--border); }

@keyframes drawer-slide-in {
  from { transform: translateX(24px); opacity: 0; }
  to   { transform: translateX(0); opacity: 1; }
}

/* ===== 全站「列表详情」自动右侧滑出 =====
   命中常见的内嵌详情容器：tickets / conversations / leads / projects / knowledge 等。
   这些元素本被各页面以"展开在列表底部"的形式渲染；CSS 强制提升为右侧固定抽屉，
   保留原 DOM 结构与事件，不修改每个页面的 JS。 */
.ticket-detail,
.ticket-detail-panel,
.conv-detail-panel,
.conv-detail,
.lead-detail,
.lead-detail-panel,
.project-detail,
.project-detail-panel,
.knowledge-item-detail,
.knowledge-detail,
.item-detail,
.item-detail-panel,
.review-detail,
.outbound-detail,
.contact-detail,
.channel-detail,
/* 兜底：任何 id 以 DetailPanel / Detail 结尾的容器（如 #videoDetailPanel） */
[id$="DetailPanel"],
.panel[id$="Detail"] {
  position: fixed !important;
  top: 0;
  right: 0;
  bottom: 0;
  width: min(760px, 96vw) !important;
  max-width: none !important;
  margin: 0 !important;
  padding: 20px 22px 24px !important;
  background: var(--surface-elev) !important;
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  border-left: 1px solid var(--border) !important;
  border-top: 0 !important;
  border-radius: 0 !important;
  box-shadow: -16px 0 48px rgba(15, 23, 42, 0.18) !important;
  z-index: 180;
  overflow-y: auto;
  overflow-x: hidden;
  display: grid;
  gap: 16px;
  align-content: start;
  animation: drawer-slide-in 240ms cubic-bezier(0.2, 0.8, 0.2, 1);
}

/* 当详情元素 hidden / display:none 时不显示遮罩 */
.ticket-detail[hidden],
.ticket-detail-panel[hidden],
.conv-detail-panel[hidden],
.conv-detail[hidden],
.lead-detail[hidden],
.lead-detail-panel[hidden],
.project-detail[hidden],
.project-detail-panel[hidden],
.knowledge-item-detail[hidden],
.knowledge-detail[hidden],
.item-detail[hidden],
.item-detail-panel[hidden],
.review-detail[hidden],
.outbound-detail[hidden],
.contact-detail[hidden],
.channel-detail[hidden],
[id$="DetailPanel"][hidden],
.panel[id$="Detail"][hidden] { display: none !important; }

/* 详情抽屉里嵌套 .detail-title / .item / pre 等的视觉微调 */
.ticket-detail .detail-title,
.conv-detail-panel .detail-title { margin-top: 0; }

/* 右侧抽屉打开时的页面遮罩（由 common.js 注入并维护） */
.global-drawer-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(11, 14, 20, 0.32);
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  z-index: 170;
  animation: drawer-backdrop-in 200ms ease both;
}
@keyframes drawer-backdrop-in {
  from { opacity: 0; }
  to { opacity: 1; }
}

/* 详情抽屉自带「✕」关闭按钮（由 common.js 注入） */
.global-drawer-close {
  position: absolute;
  top: 12px;
  right: 12px;
  width: 32px;
  height: 32px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.06);
  border: 1px solid var(--border);
  color: var(--text);
  font-size: 16px;
  line-height: 1;
  cursor: pointer;
  display: grid;
  place-items: center;
  z-index: 2;
  transition: background var(--transition);
}
.global-drawer-close:hover { background: rgba(15, 23, 42, 0.12); }

/* 响应式：窄屏全屏抽屉 */
@media (max-width: 720px) {
  .drawer,
  .ticket-detail,
  .ticket-detail-panel,
  .conv-detail-panel,
  .lead-detail,
  .lead-detail-panel,
  .project-detail,
  .project-detail-panel,
  .knowledge-item-detail,
  .knowledge-detail,
  .item-detail,
  .item-detail-panel,
  .review-detail,
  .outbound-detail,
  .contact-detail,
  .channel-detail,
  [id$="DetailPanel"],
  .panel[id$="Detail"] {
    width: 100vw !important;
  }
}
.star-item { border: 1px solid var(--border); border-radius: 8px; padding: 10px; background: #fff; }
html[data-theme="dark"] .star-item { background: #111827; }
.star-body { white-space: pre-wrap; padding: 6px 0; font-size: 13px; }

/* 打印样式 */
@media print {
  body * { visibility: hidden !important; }
  body.printing-conversation #conversationDetailPanel,
  body.printing-conversation #conversationDetailPanel * { visibility: visible !important; }
  body.printing-conversation #conversationDetailPanel { position: absolute; inset: 0; padding: 0; border: 0; box-shadow: none; }
  body.printing-conversation .conv-toolbar,
  body.printing-conversation #conversationReplyForm,
  body.printing-conversation .msg-search-row,
  body.printing-conversation #conversationAuditPanel,
  body.printing-conversation .new-msgs-indicator { display: none !important; }
  body.printing-conversation .chat-thread { max-height: none !important; overflow: visible !important; background: #fff !important; border: 0 !important; padding: 0 !important; }
  body.printing-conversation .chat-bubble { box-shadow: none !important; page-break-inside: avoid; }
}

/* 标签徽章 / 行内按钮通用 */
.tag-badge { font-weight: 600; }
button.secondary.mini, .button.mini { width: auto; }

/* 修一些重复定义可能的 a.link 行高问题（暗色下） */
html[data-theme="dark"] .badge { background: #1e293b; color: #cbd5e1; }
html[data-theme="dark"] .badge.success { background: #052e2b; color: #6ee7b7; }
html[data-theme="dark"] .badge.warning { background: #422006; color: #fde68a; }
html[data-theme="dark"] .badge.danger { background: #2c0d0d; color: #fecaca; }

/* 加载骨架（P2-7） */
.skeleton-row {
  display: grid; gap: 6px; padding: 12px;
  border: 1px solid var(--border); border-radius: 8px; background: #fff;
}
html[data-theme="dark"] .skeleton-row { background: #111827; }
.skeleton-line {
  height: 12px;
  background: linear-gradient(90deg, #eef2f7 0%, #f8fafc 50%, #eef2f7 100%);
  background-size: 200% 100%;
  border-radius: 4px;
  animation: skeleton-shimmer 1.4s ease infinite;
}
html[data-theme="dark"] .skeleton-line { background: linear-gradient(90deg, #1f2937 0%, #334155 50%, #1f2937 100%); background-size: 200% 100%; }
.skeleton-line.short { width: 40%; }
.skeleton-line.medium { width: 70%; }
@keyframes skeleton-shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }

/* ===================================================== */
/* Tickets P0+P1 增强：toast / undo / 视图切换 / 密度 / 表格 / 看板 / 标签 / 骨架 / AI 回复 */
/* ===================================================== */

.toast-stack {
  position: fixed;
  top: 20px;
  right: 20px;
  z-index: 1000;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-width: 360px;
}
.toast {
  padding: 10px 14px;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: #eff6ff;
  color: var(--text);
  font-size: 13px;
  box-shadow: 0 6px 16px rgba(15, 23, 42, 0.08);
  transition: opacity 0.2s, transform 0.2s;
}
.toast.is-leaving { opacity: 0; transform: translateX(10px); }
.toast-success { background: #ecfdf5; border-color: #99f6e4; color: #065f46; }
.toast-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
.toast-info { background: #eff6ff; }

.undo-bar {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%);
  z-index: 900;
  display: flex;
  align-items: center;
  gap: 12px;
  background: #111827;
  color: #fff;
  padding: 10px 16px;
  border-radius: 999px;
  font-size: 13px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.25);
}
.undo-bar button { background: #fff; color: #111827; padding: 6px 12px; border-radius: 999px; font-size: 12px; }

.view-toggle {
  display: inline-flex;
  border: 1px solid var(--border);
  border-radius: 6px;
  overflow: hidden;
}
.view-btn {
  background: #fff;
  color: var(--text);
  border: 0;
  border-right: 1px solid var(--border);
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}
.view-btn:last-child { border-right: 0; }
.view-btn.is-active { background: var(--primary); color: #fff; }

/* 密度切换 */
body[data-density="compact"] .item { padding: 8px 10px; }
body[data-density="compact"] .item-head { gap: 8px; }
body[data-density="compact"] .badges { gap: 4px; margin-top: 4px; }
body[data-density="compact"] .item p { font-size: 12px; }
body[data-density="compact"] .ticket-tags { gap: 3px; }

/* 标签胶囊 */
.ticket-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  margin-top: 6px;
}
.tag-pill {
  display: inline-block;
  background: #f0f9ff;
  color: #075985;
  border: 1px solid #bae6fd;
  border-radius: 999px;
  padding: 2px 8px;
  font-size: 11px;
  cursor: pointer;
}
.tag-pill:hover { background: #e0f2fe; }
.tag-edit {
  flex: 1;
  width: auto;
  min-width: 200px;
  padding: 6px 8px;
}

/* 行内 assignee 选择器 */
.ticket-assignee-select {
  width: auto;
  min-width: 110px;
  padding: 6px 10px;
}

/* 表格视图 */
.ticket-table-inner {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.ticket-table-inner thead th {
  text-align: left;
  font-weight: 600;
  color: var(--muted);
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  background: #f8fafc;
  position: sticky;
  top: 0;
}
.ticket-table-inner tbody td {
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  vertical-align: middle;
}
.ticket-table-inner tbody tr:hover { background: #fafbfc; }
.td-summary a { color: var(--text); text-decoration: none; }
.td-summary a:hover { text-decoration: underline; }
.td-actions { white-space: nowrap; }
.td-actions button { padding: 4px 8px; font-size: 11px; margin-left: 2px; }
.td-tags .tag-pill { margin-right: 2px; }

/* 看板视图 */
.kanban-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(220px, 1fr));
  gap: 12px;
  overflow-x: auto;
}
.kanban-col {
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px;
  min-height: 260px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.kanban-col.is-drop-target {
  border-color: var(--primary);
  background: #ecfdf5;
}
.kanban-col-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 4px 2px;
  font-size: 12px;
}
.kanban-col-body { display: flex; flex-direction: column; gap: 6px; min-height: 100px; }
.kanban-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 10px;
  cursor: grab;
  display: grid;
  gap: 4px;
  font-size: 12px;
}
.kanban-card.is-urgent { border-left: 3px solid var(--danger); }
.kanban-card.is-high { border-left: 3px solid var(--warning); }
.kanban-card.is-dragging { opacity: 0.4; }
.kanban-card p { margin: 0; color: var(--text); }

/* 骨架屏 */
.skeleton { background: #fafbfc; }
.sk-line {
  height: 12px;
  margin: 6px 0;
  background: linear-gradient(90deg, #eef2f7 0%, #f8fafc 50%, #eef2f7 100%);
  background-size: 200% 100%;
  animation: sk-shimmer 1.4s infinite;
  border-radius: 4px;
}
.sk-line.w-30 { width: 30%; }
.sk-line.w-60 { width: 60%; }
.sk-line.w-80 { width: 80%; }
@keyframes sk-shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }

/* AI 回复 */
.ai-reply {
  background: #f8fafc;
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 12px;
  margin-bottom: 10px;
}
.ai-reply pre { background: transparent; border: 0; padding: 0; margin: 0 0 6px; white-space: pre-wrap; font-family: inherit; font-size: 13px; }
.ai-reply-slot:not(:empty) { margin-bottom: 8px; }

@media (max-width: 1100px) {
  .kanban-grid { grid-template-columns: repeat(2, minmax(240px, 1fr)); }
  .summary-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .analytics-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 720px) {
  .kanban-grid { grid-template-columns: 1fr; }
  .ticket-table-inner { font-size: 12px; }
}

/* =========================================================================
 * v12 增强样式 — 加载更多 / 指标行 / typing / 提及 / 待审核 / 撤回 / 移动端
 * ========================================================================= */

/* P1-1 加载更多 */
.load-more-bar {
  display: flex;
  justify-content: center;
  padding: 8px 0;
}
.load-more-bar button {
  width: auto;
  padding: 8px 18px;
}

/* P3-8 指标小卡（顶部摘要旁边） */
.metrics-row {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: 6px;
}
.metric.mini {
  min-width: 110px;
  min-height: auto;
  padding: 8px 12px;
}
.metric.mini strong { font-size: 18px; }
.metric.mini span { font-size: 11px; color: var(--muted); }

/* P2-3 typing 横幅 */
.typing-banner {
  background: #fef3c7;
  color: #92400e;
  border: 1px solid #fcd34d;
  border-radius: 6px;
  padding: 4px 10px;
  font-size: 12px;
  margin-bottom: 6px;
}
html[data-theme="dark"] .typing-banner { background: #422006; color: #fde68a; border-color: #92400e; }

/* P2-5 @ 提及 chip 与下拉 */
.mention-tag {
  background: #dbeafe;
  color: #1d4ed8;
  border-radius: 4px;
  padding: 0 4px;
  font-weight: 600;
}
html[data-theme="dark"] .mention-tag { background: #1e3a8a; color: #93c5fd; }
.mention-popup {
  position: fixed;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.15);
  z-index: 220;
  min-width: 160px;
  max-height: 220px;
  overflow: auto;
  padding: 4px 0;
}
.mention-item {
  padding: 6px 12px;
  cursor: pointer;
  font-size: 13px;
}
.mention-item.is-active, .mention-item:hover { background: #e0f2fe; }
html[data-theme="dark"] .mention-item.is-active, html[data-theme="dark"] .mention-item:hover { background: #1e3a8a; }

/* P2-6 待审核草稿（复用 .drawer） */
.pending-draft-item {
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px;
  display: grid;
  gap: 6px;
  background: #fff;
}
html[data-theme="dark"] .pending-draft-item { background: #111827; }
.pending-draft-head { display: flex; justify-content: space-between; align-items: center; }
.pending-draft-body { white-space: pre-wrap; font-size: 13px; padding: 6px 0; line-height: 1.5; }

/* P3-10 撤回 chip：附着在已发气泡内 */
.recall-chip {
  display: inline-block;
  margin-top: 6px;
  padding: 2px 8px;
  background: #fde68a;
  color: #78350f;
  border: 1px solid #fcd34d;
  border-radius: 999px;
  font-size: 11px;
  cursor: pointer;
}
.recall-chip:hover { background: #fcd34d; }
html[data-theme="dark"] .recall-chip { background: #422006; color: #fde68a; border-color: #92400e; }

/* P3-3 移动端 (≤ 920px)：堆叠布局 + 工具栏可折叠 */
@media (max-width: 920px) {
  .sidebar { position: static; width: 100%; padding: 12px 16px; }
  .sidebar nav { grid-template-columns: repeat(3, 1fr); gap: 4px; }
  .sidebar nav a { padding: 8px 6px; font-size: 12px; text-align: center; }
  .main { margin-left: 0; padding: 12px; gap: 12px; }
  .topbar { flex-direction: column; align-items: stretch; gap: 12px; }
  .topbar-extras { min-width: 0; }
  .ui-prefs { justify-content: flex-start; }
  .conv-toolbar { gap: 6px; }
  .conv-toolbar select, .conv-toolbar input[type="search"] {
    flex: 1 1 calc(50% - 6px);
    min-width: 0;
  }
  .conv-toolbar input[type="search"] { flex-basis: 100%; }
  .quick-filter-chips { gap: 4px; }
  .quick-filter-chip { font-size: 11px; padding: 3px 8px; }
  .bulk-bar { flex-direction: column; gap: 8px; align-items: stretch; }
  .bulk-bar button { width: 100%; }
  .filter-popout-body { right: auto; left: 0; width: calc(100vw - 32px); max-width: none; }
  .chat-bubble { max-width: 92% !important; }
  .form-grid { grid-template-columns: 1fr !important; }
  .modal { width: 96vw; max-height: 88vh; }
  .drawer { width: 100vw; }
  .conv-manage-row { flex-direction: column; align-items: stretch; }
  .conv-manage-row > label { width: 100%; }
}

/* 小屏：底部留出空间 */
@media (max-width: 920px) {
  body { padding-bottom: 16px; }
}

/* === 修复：hidden 属性应优先于自定义 display 规则（modal/drawer 用 flex 会覆盖 [hidden]） === */
[hidden] { display: none !important; }

/* ===================================================== */
/* 平台化追加：SSE 指示器 / Modal / 相似工单 / Webhook 列表 / 打印 / 邮件入口示例 */
/* ===================================================== */

.sse-indicator {
  display: inline-flex; align-items: center; gap: 4px; font-size: 11px;
}
.sse-indicator .dot {
  width: 8px; height: 8px; border-radius: 999px; background: #cbd5e1;
}
.sse-indicator.is-connected .dot { background: var(--success); box-shadow: 0 0 0 3px rgba(22, 163, 74, 0.18); }
.sse-indicator.is-disconnected .dot { background: var(--danger); }

.modal-backdrop {
  position: fixed; inset: 0; z-index: 1100;
  background: rgba(15, 23, 42, 0.45);
  display: flex; align-items: flex-start; justify-content: center;
  padding: 60px 16px;
  overflow-y: auto;
}
.modal-card {
  width: min(780px, 95vw);
  background: #fff;
  border-radius: 12px;
  padding: 22px 26px;
  box-shadow: 0 16px 48px rgba(15, 23, 42, 0.25);
  display: grid; gap: 18px;
}
.modal-head { display: flex; align-items: center; justify-content: space-between; }
.modal-head h2 { margin: 0; font-size: 18px; }
.modal-head button { padding: 4px 12px; font-size: 16px; line-height: 1; }
.modal-section { border-top: 1px solid var(--border); padding-top: 14px; }
.modal-section h3 { margin: 0 0 8px; font-size: 14px; }
.inline-label {
  display: flex; flex-direction: column; gap: 4px;
  font-size: 12px; color: var(--muted);
}
.inline-label input { padding: 6px 8px; }
.code-block {
  display: block;
  background: #f8fafc; border: 1px solid var(--border); border-radius: 6px;
  padding: 8px 10px; font-family: ui-monospace, Menlo, monospace;
  font-size: 12px; white-space: pre-wrap;
}

.webhook-list { display: grid; gap: 6px; }
.webhook-item {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px;
  padding: 8px 10px;
  border: 1px solid var(--border); border-radius: 6px;
  background: #f8fafc;
  font-size: 12px;
}

.similar-slot { margin-top: 16px; padding-top: 12px; border-top: 1px dashed var(--border); }
.similar-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; font-size: 13px; }
.similar-list li a { color: var(--info); text-decoration: none; }
.similar-list li a:hover { text-decoration: underline; }

/* 打印工单：只显示目标卡片 */
@media print {
  body.printing-ticket .sidebar,
  body.printing-ticket .topbar,
  body.printing-ticket .panel:not(:has(.print-target)),
  body.printing-ticket #bulkActionBar,
  body.printing-ticket #savedViewsBar,
  body.printing-ticket #quickPills,
  body.printing-ticket .filter-grid,
  body.printing-ticket .filter-chips,
  body.printing-ticket #loadMoreBtn,
  body.printing-ticket #toastStack,
  body.printing-ticket .undo-bar,
  body.printing-ticket .modal-backdrop,
  body.printing-ticket .item-actions,
  body.printing-ticket .ticket-select,
  body.printing-ticket .panel-head,
  body.printing-ticket .analytics-grid,
  body.printing-ticket #ticketStats {
    display: none !important;
  }
  body.printing-ticket .item:not(.print-target) { display: none !important; }
  body.printing-ticket .main { margin-left: 0; padding: 0; }
  body.printing-ticket .ticket-item { border: 0 !important; box-shadow: none !important; }
}

/* ---- B6: 草稿 vs 访客原文 diff 弹层 ---- */
.draft-diff-overlay {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.4);
  display: grid;
  place-items: center;
  z-index: 999;
}
.draft-diff-modal {
  background: #fff;
  border-radius: 10px;
  width: min(900px, 92vw);
  max-height: 84vh;
  overflow-y: auto;
  display: grid;
  gap: 12px;
  box-shadow: 0 24px 60px rgba(15, 23, 42, 0.32);
}
.draft-diff-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  padding: 14px 18px;
  border-bottom: 1px solid var(--border);
}
.draft-diff-cols {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  padding: 0 18px;
}
.draft-diff-cols pre {
  white-space: pre-wrap;
  background: #f8fafc;
  padding: 10px 12px;
  border-radius: 6px;
  font-size: 13px;
  line-height: 1.6;
  border: 1px solid var(--border);
  margin: 6px 0 0;
}
.draft-diff-cols h4 {
  margin: 0;
  font-size: 12px;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.draft-diff-summary {
  padding: 0 18px 18px;
  display: grid;
  gap: 8px;
  font-size: 13px;
}
.diff-added { background: #dcfce7; color: #065f46; padding: 1px 4px; border-radius: 3px; }
.diff-removed { background: #fee2e2; color: #991b1b; padding: 1px 4px; border-radius: 3px; text-decoration: line-through; }
@media (max-width: 820px) {
  .draft-diff-cols { grid-template-columns: 1fr; }
}

/* ---- A6: 客服效率统计条 ---- */
.agent-stats-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 10px;
  padding-bottom: 6px;
}
.agent-stat-card {
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 14px;
  background: #fff;
  display: grid;
  gap: 2px;
}
.agent-stat-card strong { font-size: 22px; line-height: 1.1; }
.agent-stat-card span { color: var(--muted); font-size: 12px; }
.agent-stat-card.success { border-color: #99f6e4; background: #ecfdf5; }
.agent-stat-card.danger { border-color: #fecaca; background: #fef2f2; }
.agent-stat-card.success strong { color: #065f46; }
.agent-stat-card.danger strong { color: #991b1b; }

/* ---- B4: 摘要下一步 一键转 actions ---- */
.summary-next-actions {
  display: inline-flex;
  gap: 6px;
  margin-left: 8px;
  flex-wrap: wrap;
}
.summary-next-actions button {
  padding: 4px 10px;
  font-size: 12px;
}

/* ---- A7: 移动端适配 ---- */
@media (max-width: 820px) {
  .main { margin-left: 0; padding: 14px; }
  .sidebar { position: static; width: auto; }
  .conv-toolbar { flex-direction: column; align-items: stretch; }
  .conv-toolbar > * { width: 100%; }
  .topbar { flex-direction: column; }
  .topbar-extras { width: 100%; }
  .org-box { width: 100%; }
  .chat-thread { height: 60dvh; min-height: 200px; max-height: 80dvh; }
  .draft-diff-cols { grid-template-columns: 1fr; }
  .form-grid { grid-template-columns: 1fr; }
  .summary-grid { grid-template-columns: repeat(2, 1fr); }
  .summary-next-actions { display: flex; margin-left: 0; margin-top: 6px; }
  .agent-stats-strip { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .bulk-bar { flex-direction: column; align-items: stretch; }
  .msg-search-row { flex-wrap: wrap; }
}
@media (max-width: 480px) {
  .agent-stats-strip { grid-template-columns: 1fr 1fr; }
  .summary-grid { grid-template-columns: 1fr; }
  .chat-bubble { max-width: 100%; }
  h1 { font-size: 22px; }
  h2 { font-size: 16px; }
}

/* ---- D2: 知识库 AI 抽取面板 ---- */
.ai-extract-panel {
  border: 1px solid #bfdbfe;
  border-radius: 8px;
  background: #eff6ff;
  padding: 12px 14px;
  display: grid;
  gap: 10px;
}
.ai-extract-head {
  display: flex;
  align-items: baseline;
  gap: 10px;
  justify-content: space-between;
}
.ai-extract-head strong { font-size: 13px; }
.ai-extract-panel textarea {
  width: 100%;
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
  background: #fff;
}
#aiExtractCandidates .item p { white-space: pre-line; }

/* =========================================================================
 * v13 增强样式 — 附件 / emoji / 语音 / KB / 表格视图 / 粘性回复 / 多 tab
 * ========================================================================= */
.v13-extras { border-top: 1px dashed var(--border); padding-top: 6px; }
.v13-extras .as-button {
  display: inline-flex; align-items: center; gap: 6px;
  background: #eef2f7; color: var(--text); border: 0; border-radius: 6px;
  padding: 4px 10px; min-height: 28px; font-size: 12px; font-weight: 600; cursor: pointer;
}
.v13-extras .as-button:hover { background: #dbeafe; }

/* 附件 chips */
.attach-chips { display: inline-flex; gap: 4px; flex-wrap: wrap; }
.attach-chip {
  background: #e0f2fe; color: #075985; border-radius: 999px;
  padding: 2px 4px 2px 10px; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;
}
.attach-chip button {
  background: transparent; color: #075985; border: 0; cursor: pointer; padding: 0 4px; font-weight: 700;
}

/* 消息内附件展示 */
.attach-row { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.attach-thumb img { max-width: 160px; max-height: 160px; border-radius: 6px; border: 1px solid var(--border); }
.attach-file {
  display: inline-flex; align-items: center; gap: 4px;
  background: #f1f5f9; color: var(--text); border-radius: 6px; padding: 4px 8px;
  font-size: 12px; text-decoration: none; border: 1px solid var(--border);
}
.attach-file:hover { background: #dbeafe; }
html[data-theme="dark"] .attach-file { background: #1e293b; color: var(--text); border-color: #334155; }

/* emoji popup */
.emoji-popup {
  position: fixed;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.15);
  z-index: 210;
  padding: 6px;
  display: grid;
  grid-template-columns: repeat(8, 1fr);
  gap: 2px;
  max-width: 280px;
}
.emoji-popup button {
  background: transparent; border: 0; padding: 4px; cursor: pointer; font-size: 18px;
}
.emoji-popup button:hover { background: #f1f5f9; border-radius: 4px; }

/* KB 引用 popup */
.kb-cite-popup {
  position: fixed;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.15);
  z-index: 210;
  width: min(420px, 92vw);
  max-height: 360px;
  display: flex; flex-direction: column;
}
.kb-cite-head { display: flex; gap: 6px; align-items: center; padding: 6px; border-bottom: 1px solid var(--border); }
.kb-cite-head input { padding: 6px 8px; min-height: 30px; }
.kb-cite-list { overflow: auto; padding: 4px; display: grid; gap: 4px; }
.kb-cite-item {
  padding: 8px 10px; border: 1px solid var(--border); border-radius: 6px; cursor: pointer; background: #fff;
}
.kb-cite-item:hover { background: #f1f5f9; border-color: #94a3b8; }
.kb-cite-body { font-size: 12px; color: var(--muted); margin-top: 2px; }
html[data-theme="dark"] .kb-cite-item { background: #111827; }

/* 表格视图（density=table）：list 改成行 */
html[data-density="table"] .conv-item {
  padding: 6px 10px;
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  gap: 8px;
  align-items: center;
}
html[data-density="table"] .conv-item .item-head { display: contents; }
html[data-density="table"] .conv-item .badges { margin-top: 0; flex-wrap: nowrap; overflow: hidden; }
html[data-density="table"] .conv-item .badge { font-size: 10px; padding: 1px 5px; white-space: nowrap; }
html[data-density="table"] .conv-item-title { min-width: 0; align-items: center; }
html[data-density="table"] .conv-item-title strong { font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; display: block; }
html[data-density="table"] .conv-item-title small { display: none; }

/* 粘性回复（detail panel 内的回复 form 始终可见） */
@media (min-height: 600px) {
  #conversationReplyForm {
    position: sticky;
    bottom: 0;
    background: var(--surface);
    z-index: 5;
    padding-top: 8px;
    margin-top: 4px;
    border-top: 1px solid var(--border);
  }
}

/* tab peek 高亮（多 tab 协调） */
.conv-item.is-tab-peek { box-shadow: inset 0 0 0 2px #fbbf24; }

/* 设置抽屉 sections */
#v13SettingsDrawer .drawer-body section { padding: 8px 0; border-bottom: 1px dashed var(--border); display: grid; gap: 8px; }
#v13SettingsDrawer .drawer-body section:last-child { border-bottom: 0; }
#v13SettingsDrawer textarea { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; }

/* 企业能力补齐：audit / canned / attach / kb-focus / chat / merge / snooze / sched */
.audit-list { display: grid; gap: 6px; max-height: 360px; overflow-y: auto; }
.audit-item { padding: 8px 10px; border: 1px solid var(--border); border-radius: 6px; background: #fafbfc; font-size: 12px; }

.canned-list { display: grid; gap: 6px; }
.attach-list, .children-list, .sched-list, .ai-chat-slot { margin-top: 12px; padding-top: 8px; border-top: 1px dashed var(--border); display: grid; gap: 4px; font-size: 12px; }
.attach-item { display: flex; align-items: center; gap: 8px; }
.sched-item { padding: 4px 0; }

.kb-focus { outline: 2px solid var(--info); outline-offset: 2px; }

.chat-log { max-height: 220px; overflow-y: auto; display: grid; gap: 4px; padding: 6px; background: #f8fafc; border-radius: 6px; }
.chat-msg { padding: 4px 8px; border-radius: 6px; font-size: 12px; }
.chat-msg.user { background: #e0f2fe; }
.chat-msg.assistant { background: #ecfdf5; white-space: pre-wrap; }
.chat-input { width: auto; flex: 1; padding: 6px 10px; }
.chat-send { padding: 6px 14px; }

.snooze-row { flex-wrap: wrap; }
.snooze-row input[type="datetime-local"] { width: auto; padding: 6px; }

@media (max-width: 720px) {
  .snooze-row { flex-direction: column; align-items: stretch; }
}

/* ===== 暗色模式 ===== */
body[data-theme="dark"] {
  --bg: #0b1220;
  --surface: #111827;
  --text: #e5e7eb;
  --muted: #94a3b8;
  --border: #1f2937;
  --primary: #14b8a6;
  --info: #60a5fa;
  --success: #34d399;
  --warning: #fbbf24;
  --danger: #f87171;
}
body[data-theme="dark"] input,
body[data-theme="dark"] select,
body[data-theme="dark"] textarea {
  background: #1f2937;
  color: var(--text);
  border-color: var(--border);
}
body[data-theme="dark"] .panel,
body[data-theme="dark"] .item,
body[data-theme="dark"] .metric,
body[data-theme="dark"] .modal-card,
body[data-theme="dark"] .analytics-card,
body[data-theme="dark"] .kanban-col,
body[data-theme="dark"] .kanban-card {
  background: var(--surface);
  border-color: var(--border);
  color: var(--text);
}
body[data-theme="dark"] .ticket-table-inner thead th {
  background: #1f2937;
  color: var(--muted);
}
body[data-theme="dark"] .toast {
  background: #1f2937;
  color: var(--text);
  border-color: var(--border);
}
body[data-theme="dark"] .chip { background: #1e3a8a; color: #bfdbfe; }
body[data-theme="dark"] .badge { background: #334155; color: var(--text); }
body[data-theme="dark"] .breakdown-bar { background: #1f2937; }
body[data-theme="dark"] .code-block,
body[data-theme="dark"] pre,
body[data-theme="dark"] .result { background: #0b1220; color: #cbd5e1; }

/* 附件 inline preview */
.attach-preview { max-width: 240px; max-height: 160px; border: 1px solid var(--border); border-radius: 6px; margin-top: 4px; }
.attach-preview-iframe { width: 100%; height: 280px; border: 1px solid var(--border); border-radius: 6px; }

/* 客户档案侧栏 */
.contact-sidebar {
  margin-top: 12px; padding: 10px; border: 1px solid var(--border);
  border-radius: 6px; background: #f8fafc; font-size: 12px;
}
body[data-theme="dark"] .contact-sidebar { background: #1f2937; }
.contact-sidebar h4 { margin: 4px 0 6px; font-size: 12px; color: var(--muted); }

/* 工时计时器 */
.timer-row { display: flex; align-items: center; gap: 8px; font-size: 12px; margin-top: 6px; }
.timer-row code { background: #f1f5f9; padding: 2px 6px; border-radius: 4px; }

/* ---- Pixelle-Video: 视频任务条 ---- */
.video-hero {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 18px;
  overflow: hidden;
  background:
    radial-gradient(640px 240px at 88% 0%, rgba(20, 184, 166, 0.16), transparent 64%),
    linear-gradient(135deg, rgba(10, 132, 255, 0.10), rgba(255, 255, 255, 0.92) 46%, rgba(20, 184, 166, 0.08));
}

.video-topnav {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: nowrap;
  min-width: 0;
}

.video-breadcrumb {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
  white-space: nowrap;
  color: var(--muted);
  font-size: 13px;
  font-weight: 600;
}

.video-breadcrumb a {
  color: var(--muted);
  text-decoration: none;
}

.video-breadcrumb a:hover {
  color: var(--primary);
}

.video-breadcrumb span::before,
.video-breadcrumb strong::before {
  content: ">";
  margin-right: 8px;
  color: var(--muted-2);
  font-weight: 500;
}

.video-breadcrumb strong {
  color: var(--text);
  font-size: 15px;
  line-height: 1;
}

.video-hero h2 {
  margin: 0 0 6px;
  font-size: 20px;
  line-height: 1.35;
  font-weight: 700;
  letter-spacing: 0;
}

.video-hero p {
  margin: 0;
  font-size: 14px;
  line-height: 1.55;
}

.video-hero-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.video-hero-actions span {
  display: inline-flex;
  min-height: 36px;
  align-items: center;
  padding: 0 12px;
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid var(--border);
  color: var(--text);
  font-size: 12px;
}

.video-workbench {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
  align-items: start;
}

.video-compose-panel,
.video-list-panel,
.video-preview-panel {
  min-width: 0;
}

.video-preview-panel {
  position: sticky;
  top: 16px;
}

.video-drawer-backdrop {
  position: fixed;
  top: var(--video-drawer-offset, 56px);
  right: 0;
  bottom: 0;
  left: 0;
  z-index: 170;
  background: rgba(15, 23, 42, 0.38);
  opacity: 0;
  transition: opacity 180ms ease;
}

.video-drawer-backdrop.open {
  opacity: 1;
}

.video-drawer {
  position: fixed;
  top: var(--video-drawer-offset, 56px);
  right: 0;
  bottom: 0;
  z-index: 180;
  width: min(640px, calc(100vw - 24px));
  display: flex;
  flex-direction: column;
  background: var(--surface-elev);
  border-left: 1px solid var(--border);
  box-shadow: -18px 0 52px rgba(15, 23, 42, 0.20);
  transform: translateX(100%);
  transition: transform 220ms cubic-bezier(0.2, 0.8, 0.2, 1);
  overflow: hidden;
}

.video-drawer[hidden],
.video-drawer-backdrop[hidden] {
  display: none !important;
}

.video-drawer.open {
  transform: translateX(0);
}

.video-detail-drawer {
  width: min(680px, calc(100vw - 24px));
}

.video-detail-drawer .drawer-body {
  padding-bottom: 24px;
}

.video-detail-drawer .video-inspector-title h3 {
  max-width: 34em;
}

.video-confirm-backdrop {
  position: fixed;
  top: var(--video-drawer-offset, 56px);
  right: 0;
  bottom: 0;
  left: 0;
  z-index: 210;
  background: rgba(15, 23, 42, 0.34);
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
  opacity: 0;
  transition: opacity 180ms ease;
}

.video-confirm-backdrop.open {
  opacity: 1;
}

.video-confirm-dialog {
  z-index: 220;
  width: min(440px, calc(100vw - 24px));
}

.video-form-dialog {
  width: min(520px, calc(100vw - 24px));
}

.video-form-dialog .video-confirm-copy {
  width: 100%;
}

.video-confirm-dialog .drawer-head button {
  min-width: 64px;
  white-space: nowrap;
}

.video-confirm-backdrop[hidden],
.video-confirm-dialog[hidden] {
  display: none !important;
}

.video-confirm-icon {
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: rgba(10, 132, 255, 0.10);
  color: var(--primary);
  font-weight: 800;
}

.video-confirm-content {
  display: grid;
  grid-template-columns: 48px minmax(0, 1fr);
  gap: 12px;
  align-items: center;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
}

.video-confirm-dialog.is-danger .video-confirm-icon,
#videoConfirmOkBtn.is-danger {
  background: rgba(255, 69, 58, 0.12);
  color: var(--danger);
}

.video-confirm-copy h2,
.video-confirm-copy h3 {
  margin: 0 0 6px;
  font-size: 16px;
}

.video-confirm-copy p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.55;
}

.video-confirm-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

#videoConfirmOkBtn.is-danger,
button.danger {
  border-color: rgba(255, 69, 58, 0.24);
  background: rgba(255, 69, 58, 0.10);
  color: var(--danger);
}

#videoConfirmOkBtn.is-danger:hover,
button.danger:hover {
  background: rgba(255, 69, 58, 0.16);
}

.video-drawer .drawer-head {
  padding: 14px 18px 12px;
  min-width: 0;
}

.video-drawer .panel-head {
  width: 100%;
}

.video-drawer .panel-head h2 {
  font-size: 16px;
  margin-bottom: 4px;
}

.video-drawer .panel-head p {
  font-size: 12px;
}

.video-drawer .drawer-body {
  flex: 1;
  overflow: auto;
  padding: 14px 18px 18px;
  display: grid;
  gap: 10px;
  align-content: start;
  min-width: 0;
}

.video-drawer .video-submit-row {
  position: sticky;
  bottom: 0;
  margin: 4px -18px -18px;
  padding: 14px 18px;
  background: var(--surface-elev);
  border-top: 1px solid var(--border);
  box-shadow: 0 -12px 24px rgba(15, 23, 42, 0.06);
}

.video-preset-row {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 8px;
  width: 100%;
  max-width: 100%;
  min-width: 0;
  overflow: hidden;
}

.video-preset {
  min-width: 0;
  height: 54px;
  min-height: 54px;
  max-height: 54px;
  width: 100%;
  display: grid;
  align-content: center;
  gap: 4px;
  text-align: left;
  border: 1px solid var(--border);
  background: rgba(248, 250, 252, 0.88);
  color: var(--text);
  border-radius: 8px;
  padding: 10px 12px;
  box-sizing: border-box;
  box-shadow: none;
  overflow: hidden;
}

.video-preset:hover {
  border-color: rgba(10, 132, 255, 0.34);
  background: rgba(10, 132, 255, 0.06);
}

.video-preset.is-active {
  border-color: rgba(10, 132, 255, 0.46);
  background: rgba(10, 132, 255, 0.09);
}

.video-preset::before {
  content: none;
}

.video-preset strong {
  display: block;
  min-width: 0;
  overflow: hidden;
  color: var(--text);
  font-size: 12px;
  line-height: 1.25;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.video-preset span {
  display: block;
  min-width: 0;
  overflow: hidden;
  color: var(--muted);
  font-size: 10px;
  line-height: 1.2;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.video-draft-empty {
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 14px;
  border: 1px dashed var(--border);
  border-radius: var(--radius-md);
  background: rgba(248, 250, 252, 0.72);
}

.video-draft-icon {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border-radius: 10px;
  background: rgba(10, 132, 255, 0.10);
  color: var(--primary);
  font-size: 12px;
  font-weight: 800;
}

.video-draft-empty > div:nth-child(2) {
  min-width: 0;
}

.video-draft-empty strong {
  display: block;
  overflow: hidden;
  font-size: 13px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.video-draft-empty p {
  margin: 3px 0 0;
  font-size: 12px;
  line-height: 1.4;
}

.video-draft-empty > span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.field-block {
  display: grid;
  gap: 6px;
  min-width: 0;
}

.field-block > span {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 600;
}

.field-block small {
  color: var(--muted-2);
  font-weight: 500;
}

.video-form-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.3fr) minmax(132px, 0.8fr) minmax(148px, 1fr);
  gap: 10px;
}

.video-drawer input,
.video-drawer select {
  min-height: 40px;
}

.video-drawer textarea {
  min-height: 118px;
}

.video-option-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  padding: 9px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.025);
}

.video-submit-row {
  justify-content: flex-end;
}

.video-risk-hint {
  border: 1px solid rgba(255, 159, 10, 0.28);
  background: rgba(255, 159, 10, 0.10);
  color: #92400e;
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-size: 12px;
  line-height: 1.6;
}

.video-preview-card {
  display: grid;
  grid-template-columns: minmax(180px, 260px) minmax(0, 1fr);
  align-items: center;
  gap: 14px;
}

.video-preview-frame {
  position: relative;
  display: grid;
  place-items: center;
  gap: 8px;
  width: min(100%, 220px);
  min-height: 320px;
  margin: 0 auto;
  padding: 24px;
  border-radius: 22px;
  color: #fff;
  text-align: center;
  background:
    radial-gradient(180px 180px at 68% 24%, rgba(50, 214, 196, 0.52), transparent 60%),
    linear-gradient(160deg, #0f316b 0%, #0a84ff 44%, #12315f 100%);
  box-shadow: 0 18px 42px rgba(10, 132, 255, 0.24);
  overflow: hidden;
}

.video-preview-frame::before {
  content: "";
  position: absolute;
  inset: 14px;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 18px;
}

.video-preview-frame.is-horizontal {
  width: 100%;
  aspect-ratio: 16 / 9;
  min-height: 0;
}

.video-preview-frame.is-square {
  width: min(100%, 280px);
  aspect-ratio: 1;
  min-height: 0;
}

.video-preview-frame strong,
.video-preview-frame span,
.video-preview-play {
  position: relative;
  z-index: 1;
}

.video-preview-frame strong {
  font-size: 16px;
  line-height: 1.45;
  max-width: 15em;
}

.video-preview-frame span {
  font-size: 12px;
  color: rgba(255, 255, 255, 0.70);
}

.video-preview-play {
  width: 46px;
  height: 46px;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.18);
  border: 1px solid rgba(255, 255, 255, 0.22);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.18);
}

.video-preview-meta {
  display: grid;
  gap: 8px;
}

.video-preview-meta div {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.56);
}

.video-preview-meta span {
  color: var(--muted);
  font-size: 12px;
}

.video-preview-meta strong {
  color: var(--text);
  font-size: 12px;
  text-align: right;
}

.video-pipeline-mini {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 6px;
  margin-top: 14px;
}

.video-pipeline-mini span {
  min-height: 28px;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: rgba(48, 209, 88, 0.12);
  color: #166534;
  border: 1px solid rgba(48, 209, 88, 0.20);
  font-size: 11px;
  font-weight: 600;
}

.video-list-controls {
  display: grid;
  grid-area: controls;
  grid-template-columns: auto minmax(260px, 520px) minmax(132px, 160px);
  gap: 8px;
  align-items: center;
  min-width: 0;
  justify-content: start;
}

.video-list-controls input {
  min-width: 0;
  width: 100%;
}

.video-list-controls select.is-board-mode {
  opacity: 0.7;
}

.video-list-toolbar {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  grid-template-areas: "controls actions";
  justify-content: space-between;
  align-items: center;
  gap: 10px 12px;
  margin-bottom: 14px;
  padding: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
}

.video-help-wrap {
  position: relative;
  flex: 0 0 auto;
}

.video-help-btn {
  width: 34px;
  min-width: 34px;
  height: 34px;
  min-height: 34px;
  padding: 0;
  display: grid;
  place-items: center;
  border-radius: 8px;
  background: rgba(10, 132, 255, 0.08);
  color: var(--primary);
  font-weight: 800;
}

.video-help-popover {
  position: absolute;
  right: 0;
  top: calc(100% + 8px);
  z-index: 20;
  width: 320px;
  display: none;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  color: var(--text);
  box-shadow: var(--shadow-md);
  font-size: 14px;
  line-height: 1.55;
}

.video-help-popover strong,
.video-help-popover span {
  display: block;
}

.video-help-popover strong {
  color: var(--text);
  font-size: 15px;
  line-height: 1.45;
}

.video-help-popover span {
  margin-top: 5px;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.5;
}

.video-help-wrap:hover .video-help-popover,
.video-help-wrap:focus-within .video-help-popover {
  display: block;
}

.video-credits-pill {
  display: inline-flex;
  min-height: 34px;
  align-items: center;
  white-space: nowrap;
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.86);
  color: var(--text);
  font-size: 12px;
}

.video-toolbar-left {
  grid-area: actions;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: nowrap;
  justify-content: flex-end;
}

.video-toolbar-left > button,
.video-view-switch {
  flex: 0 0 auto;
}

.video-stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.video-stat {
  padding: 12px;
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.70);
  border: 1px solid var(--border);
}

.video-stat span {
  display: block;
  color: var(--muted);
  font-size: 11px;
  margin-bottom: 4px;
}

.video-stat strong {
  font-size: 22px;
  line-height: 1;
}

.video-bulkbar {
  position: sticky;
  bottom: 14px;
  z-index: 35;
  display: flex;
  justify-content: flex-start;
  align-items: center;
  gap: 12px;
  margin: 14px 0 0;
  padding: 12px;
  border: 1px solid rgba(10, 132, 255, 0.28);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.94);
  box-shadow: 0 18px 44px rgba(15, 23, 42, 0.14);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
  transition: opacity var(--transition), transform var(--transition), visibility var(--transition);
}

.video-pagination {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  gap: 12px;
  margin: 8px 0 0;
  color: var(--muted);
  font-size: 12px;
}

#videoPageInfo {
  order: 2;
  white-space: nowrap;
}

.video-page-actions {
  order: 1;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.video-page-actions label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex: 0 0 auto;
  white-space: nowrap;
}

.video-page-actions select {
  min-height: 32px;
  padding: 0 28px 0 10px;
}

.video-page-actions button {
  min-height: 32px;
  padding: 0 10px;
}

.video-page-actions strong {
  color: var(--text);
  font-size: 12px;
}

.video-topic-trigger {
  cursor: pointer;
}

.video-topic-trigger:hover {
  color: var(--primary);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.video-empty-state {
  display: grid;
  place-items: center;
  gap: 6px;
  min-height: 180px;
  border: 1px dashed var(--border);
  border-radius: var(--radius-md);
  background: rgba(248, 250, 252, 0.72);
  color: var(--muted);
}

.video-empty-state strong {
  color: var(--text);
  font-size: 14px;
}

.video-empty-state span {
  font-size: 12px;
}

.video-more {
  position: relative;
  display: inline-flex;
}

.video-more-menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 60;
  min-width: 128px;
  display: grid;
  gap: 4px;
  padding: 6px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  box-shadow: var(--shadow-lg);
}

.video-more-menu.is-floating {
  position: fixed;
  right: auto;
  z-index: 1000;
}

.video-more-menu[hidden] {
  display: none !important;
}

.video-more-menu button,
.video-more-menu a {
  justify-content: flex-start;
  width: 100%;
  min-height: 30px;
  padding: 0 9px;
  border: 0;
  background: transparent;
  color: var(--text);
  text-align: left;
  box-shadow: none;
}

.video-more-menu button:hover,
.video-more-menu a:hover {
  background: rgba(15, 23, 42, 0.05);
}

.video-board-filter-note {
  margin-bottom: 10px;
  padding: 8px 10px;
  border: 1px solid rgba(10, 132, 255, 0.18);
  border-radius: var(--radius-sm);
  background: rgba(10, 132, 255, 0.06);
  color: var(--muted);
  font-size: 12px;
}

.video-bulkbar.is-empty {
  visibility: hidden;
  pointer-events: none;
  opacity: 0;
  transform: translateY(12px);
}

.video-view-switch {
  display: inline-flex;
  align-items: center;
  width: max-content;
  padding: 3px;
  gap: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: #fff;
  white-space: nowrap;
}

.video-view-switch button {
  min-width: 56px;
  min-height: 34px;
  padding: 0 12px;
  border: 0;
  background: transparent;
  color: var(--muted);
  box-shadow: none;
  white-space: nowrap;
  word-break: keep-all;
}

.video-toolbar-left button {
  white-space: nowrap;
}

.video-view-switch button.is-active {
  background: rgba(10, 132, 255, 0.10);
  color: var(--primary);
}

.video-bulk-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  justify-content: flex-start;
  width: 100%;
}

.video-select-all {
  white-space: nowrap;
}

.video-jobs-list {
  display: grid;
  gap: 10px;
  padding-bottom: 12px;
}

.video-jobs-list.is-table {
  display: block;
  padding-bottom: 0;
}

.video-table-wrap {
  overflow-x: auto;
  overflow-y: visible;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface-elev);
  box-shadow: var(--shadow-sm);
}

.video-table {
  width: 100%;
  min-width: 880px;
  border-collapse: separate;
  border-spacing: 0;
  font-size: 12px;
}

.video-table th,
.video-table td {
  height: 54px;
  padding: 6px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
  vertical-align: middle;
}

.video-table th {
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  background: rgba(248, 250, 252, 0.98);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
}

.video-table tbody tr {
  transition: background var(--transition);
}

.video-table tbody tr:hover,
.video-table tbody tr.is-selected {
  background: rgba(10, 132, 255, 0.06);
}

.video-table tbody tr.is-selected td:first-child {
  box-shadow: inset 3px 0 0 var(--primary);
}

.video-table td:first-child,
.video-table th:first-child {
  width: 52px;
}

.video-table th:nth-child(4),
.video-table td:nth-child(4),
.video-table th:nth-child(5),
.video-table td:nth-child(5),
.video-table th:nth-child(6),
.video-table td:nth-child(6) {
  width: 72px;
  white-space: nowrap;
}

.video-table th:nth-child(7),
.video-table td:nth-child(7) {
  width: 118px;
}

.video-table td:last-child {
  position: sticky;
  right: 0;
  z-index: 4;
  width: 1%;
  min-width: 176px;
  max-width: 240px;
  text-align: left;
  white-space: nowrap;
  background: var(--surface-elev);
}

.video-table th:last-child {
  position: sticky;
  right: 0;
  z-index: 6;
  width: 1%;
  min-width: 176px;
  max-width: 240px;
  text-align: left;
  white-space: nowrap;
  background: rgba(248, 250, 252, 0.98);
}

.video-table-wrap.is-x-scroll .video-table td:last-child,
.video-table-wrap.is-x-scroll .video-table th:last-child {
  box-shadow: -10px 0 18px rgba(15, 23, 42, 0.06);
}

.video-table tbody tr:hover td:last-child,
.video-table tbody tr.is-selected td:last-child {
  background: #eef6ff;
}

.video-floating-head {
  position: fixed;
  z-index: 90;
  overflow: hidden;
  border-left: 1px solid var(--border);
  border-right: 1px solid var(--border);
  background: rgba(248, 250, 252, 0.98);
  box-shadow: 0 10px 22px rgba(15, 23, 42, 0.08);
  pointer-events: none;
}

.video-floating-head .video-table {
  min-width: 880px;
}

.video-floating-head th {
  border-top: 0;
}

.video-error-tip,
.video-table-error {
  max-width: 42em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* ===== Reusable SaaS list page template ===== */
.saas-page .topbar {
  padding-right: 300px !important;
}

.saas-breadcrumb {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
  white-space: nowrap;
  color: var(--muted);
  font-size: 13px;
  font-weight: 600;
}

.saas-breadcrumb a {
  color: var(--muted);
  text-decoration: none;
}

.saas-breadcrumb span::before,
.saas-breadcrumb strong::before {
  content: ">";
  margin-right: 8px;
  color: var(--muted-2);
  font-weight: 500;
}

.saas-breadcrumb-single strong::before {
  content: none;
  margin-right: 0;
}

.app-dialog-root {
  position: fixed;
  inset: 0;
  z-index: 10000;
  display: block;
  padding: 0;
}

.app-dialog-root[hidden] {
  display: none !important;
}

.app-dialog-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.24);
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
}

.app-dialog {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  width: min(520px, calc(100vw - 28px));
  max-height: none;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  border: 1px solid var(--border);
  border-top: 0;
  border-right: 0;
  border-bottom: 0;
  border-radius: 16px 0 0 16px;
  background: var(--surface-elev);
  box-shadow: -18px 0 48px rgba(15, 23, 42, 0.18);
  overflow: hidden;
  transform: translateX(0);
  animation: app-dialog-drawer-in 0.18s ease-out;
}

@keyframes app-dialog-drawer-in {
  from {
    transform: translateX(24px);
    opacity: 0.72;
  }
  to {
    transform: translateX(0);
    opacity: 1;
  }
}

.app-dialog-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 18px 18px 14px;
  border-bottom: 1px solid var(--border);
}

.app-dialog-head h2 {
  margin: 0;
  font-size: 18px;
}

.app-dialog-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
}

.app-dialog-close {
  min-width: 34px;
  min-height: 34px;
  padding: 0;
  font-size: 18px;
  line-height: 1;
}

.app-dialog-body {
  display: grid;
  gap: 12px;
  min-width: 0;
  overflow: auto;
  align-content: start;
  padding: 18px;
}

.app-dialog-body p {
  margin: 0;
  white-space: pre-wrap;
  color: var(--text);
  line-height: 1.6;
}

.app-dialog-body textarea {
  width: 100%;
  min-height: 120px;
  resize: vertical;
}

.app-dialog-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 14px 18px;
  border-top: 1px solid var(--border);
  background: var(--surface-elev);
}

.saas-breadcrumb strong {
  color: var(--text);
  font-size: 15px;
}

.saas-top-refresh {
  position: fixed;
  top: 17px;
  right: 286px;
  z-index: 72;
  min-height: 38px;
  padding: 0 14px;
  background: #fff;
  box-shadow: var(--shadow-sm);
}

.saas-workbench {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
}

.saas-list-toolbar {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  grid-template-areas: "controls actions";
  align-items: center;
  gap: 10px 12px;
  margin-bottom: 14px;
}

.saas-list-controls {
  grid-area: controls;
  display: flex;
  flex-wrap: nowrap;
  gap: 8px;
  align-items: center;
  min-width: 0;
}

.saas-list-controls input {
  min-width: 0;
  width: min(42vw, 520px);
}

.saas-list-controls select {
  width: min(18vw, 180px);
}

.saas-date-filter {
  min-height: 38px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: #fff;
  color: var(--muted);
  white-space: nowrap;
}

.saas-date-filter input {
  width: 128px;
  min-height: 30px;
  padding: 0;
  border: 0;
  box-shadow: none;
}

.saas-toolbar-actions {
  grid-area: actions;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  flex-wrap: nowrap;
}

.saas-summary-pill {
  display: inline-flex;
  min-height: 34px;
  align-items: center;
  white-space: nowrap;
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.86);
  color: var(--text);
  font-size: 12px;
}

.saas-help-btn {
  width: 34px;
  min-width: 34px;
  height: 34px;
  min-height: 34px;
  padding: 0;
  display: grid;
  place-items: center;
  border-radius: 8px;
  background: rgba(10, 132, 255, 0.08);
  color: var(--primary);
  font-weight: 800;
}

.saas-view-switch {
  display: inline-flex;
  align-items: center;
  width: max-content;
  padding: 3px;
  gap: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: #fff;
  white-space: nowrap;
}

.saas-view-switch button {
  min-width: 56px;
  min-height: 34px;
  padding: 0 12px;
  border: 0;
  background: transparent;
  color: var(--muted);
  box-shadow: none;
  white-space: nowrap;
  word-break: keep-all;
}

.saas-view-switch button.is-active {
  background: rgba(10, 132, 255, 0.10);
  color: var(--primary);
}

.saas-list-root {
  display: grid;
  gap: 10px;
}

.saas-list-root.is-table {
  display: block;
}

.saas-table-wrap {
  overflow-x: auto;
  overflow-y: visible;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface-elev);
  box-shadow: var(--shadow-sm);
}

.saas-table {
  width: 100%;
  min-width: 880px;
  border-collapse: separate;
  border-spacing: 0;
  font-size: 12px;
}

.saas-table th,
.saas-table td {
  height: 54px;
  padding: 6px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
  vertical-align: middle;
}

.saas-table th {
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  background: rgba(248, 250, 252, 0.98);
}

.saas-table td:first-child,
.saas-table th:first-child {
  width: 52px;
}

.saas-table td:last-child,
.saas-table th:last-child {
  position: sticky;
  right: 0;
  z-index: 4;
  width: 1%;
  min-width: 176px;
  max-width: 240px;
  white-space: nowrap;
  background: var(--surface-elev);
}

.saas-table th:last-child {
  z-index: 6;
  background: rgba(248, 250, 252, 0.98);
}

.automations-table {
  min-width: 980px;
  table-layout: fixed;
}

.automations-table th:first-child,
.automations-table td:first-child {
  width: 300px;
  min-width: 300px;
  white-space: normal;
}

.automations-table td:first-child strong {
  display: block;
  max-width: 28em;
  line-height: 1.5;
  word-break: normal;
  overflow-wrap: anywhere;
}

.automations-table th:nth-child(2),
.automations-table td:nth-child(2) {
  width: 150px;
}

.automations-table th:nth-child(3),
.automations-table td:nth-child(3),
.automations-table th:nth-child(4),
.automations-table td:nth-child(4),
.automations-table th:nth-child(5),
.automations-table td:nth-child(5) {
  width: 150px;
}

.automations-table th:last-child,
.automations-table td:last-child {
  width: 176px;
  min-width: 176px;
  max-width: 176px;
}

.settings-page {
  gap: 16px;
}

.settings-overview {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(320px, 0.65fr);
  gap: 16px;
}

.settings-current-panel,
.settings-create-panel {
  min-width: 0;
}

.settings-current-panel .panel-head,
.settings-create-panel .panel-head {
  align-items: flex-start;
  gap: 12px;
}

.settings-current-panel .panel-head h2,
.settings-create-panel .panel-head h2 {
  margin-bottom: 3px;
}

.settings-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.settings-metric,
.settings-empty-metric {
  min-width: 0;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.72);
}

.settings-metric span,
.settings-empty-metric span {
  display: block;
  margin-bottom: 6px;
  color: var(--muted);
  font-size: 12px;
}

.settings-metric strong,
.settings-empty-metric strong {
  display: block;
  overflow: hidden;
  color: var(--text);
  font-size: 14px;
  line-height: 1.35;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.settings-empty-metric {
  grid-column: 1 / -1;
}

.settings-inline-form {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr)) auto auto;
  gap: 8px;
  align-items: end;
  margin-top: 12px;
}

.settings-create-panel .settings-inline-form,
.settings-danger-zone .settings-inline-form {
  grid-template-columns: minmax(0, 1fr);
}

.settings-org-table {
  min-width: 1040px;
}

.settings-org-table th:first-child,
.settings-org-table td:first-child {
  width: 300px;
  min-width: 300px;
}

.settings-org-table td:first-child strong,
.settings-org-table td:first-child small {
  display: block;
  max-width: 280px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.settings-org-table tr.is-selected td {
  background: rgba(10, 132, 255, 0.05);
}

.settings-org-table th:nth-child(2),
.settings-org-table td:nth-child(2) {
  width: 170px;
}

.settings-org-table th:nth-child(3),
.settings-org-table td:nth-child(3),
.settings-org-table th:nth-child(5),
.settings-org-table td:nth-child(5) {
  width: 130px;
}

.settings-org-table th:nth-child(4),
.settings-org-table td:nth-child(4) {
  width: 170px;
}

.settings-org-actions .item-actions {
  justify-content: flex-start;
  flex-wrap: nowrap;
}

.settings-config-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.settings-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.settings-form label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 12px;
}

.settings-span-2 {
  grid-column: 1 / -1;
}

.settings-form-actions {
  grid-column: 1 / -1;
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  align-items: center;
}

.settings-retention-form {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}

.settings-retention-form .settings-form-actions {
  grid-column: 1 / -1;
}

.settings-shortcuts {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 10px;
}

.settings-shortcut {
  display: grid;
  gap: 4px;
  min-height: 64px;
  align-content: center;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.72);
  color: inherit;
  text-decoration: none;
}

.settings-shortcut:hover {
  border-color: rgba(10, 132, 255, 0.32);
  background: rgba(10, 132, 255, 0.06);
}

.settings-shortcut strong {
  font-size: 13px;
}

.settings-shortcut span {
  color: var(--muted);
  font-size: 12px;
}

.settings-audit-feed {
  max-height: 420px;
  overflow: auto;
  padding-right: 4px;
}

.settings-danger-zone {
  margin-bottom: 8px;
}

.settings-danger-zone.is-hidden {
  display: none;
}

.saas-sort-head {
  min-height: 22px;
  padding: 0;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  border: 0;
  background: transparent;
  color: inherit;
  box-shadow: none;
  font-size: inherit;
  font-weight: inherit;
  white-space: nowrap;
}

.saas-sort-head:hover,
.saas-sort-head.is-active {
  color: var(--primary);
  filter: none;
  transform: none;
}

.saas-sort-icon {
  color: var(--muted-2);
  font-size: 10px;
}

.saas-pagination {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin: 12px 0 0;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
  color: var(--muted);
  font-size: 12px;
}

.saas-page-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  flex-wrap: wrap;
}

.saas-page-actions label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
}

.saas-page-actions select {
  min-height: 32px;
  width: 72px;
  padding: 0 8px;
}

.audit-code {
  display: inline-block;
  margin-top: 3px;
  padding: 1px 6px;
  border-radius: 6px;
  background: rgba(15, 23, 42, 0.05);
  color: var(--muted);
  font-family: "SF Mono", ui-monospace, Menlo, Consolas, monospace;
  font-size: 11px;
  line-height: 1.6;
}

.audit-meta {
  max-width: 420px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.billing-table td:nth-child(3) {
  font-weight: 700;
}

.saas-text-preview {
  max-width: 520px;
  overflow: hidden;
  color: var(--muted);
  line-height: 1.45;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.team-row-main {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.team-avatar {
  width: 30px;
  height: 30px;
  flex: 0 0 30px;
  display: inline-grid;
  place-items: center;
  border-radius: 10px;
  background: rgba(10, 132, 255, 0.12);
  color: var(--primary);
  font-weight: 800;
}

.templates-table {
  min-width: 1120px;
}

.audit-table td:last-child,
.audit-table th:last-child,
.billing-table td:last-child,
.billing-table th:last-child,
.team-table td:last-child,
.team-table th:last-child,
.notifications-table td:last-child,
.notifications-table th:last-child,
.sessions-table td:last-child,
.sessions-table th:last-child {
  position: static;
  width: auto;
  min-width: 0;
  max-width: none;
  white-space: normal;
}

.channels-table {
  min-width: 1180px;
}

.channels-table .saas-text-preview {
  max-width: 460px;
  overflow: visible;
  white-space: normal;
}

.text-danger {
  color: var(--danger);
}

.text-success {
  color: var(--success);
}

.developer-table,
.reviews-table {
  min-width: 1040px;
}

.reviews-table {
  table-layout: fixed;
  min-width: 930px;
}

.reviews-table th:nth-child(1),
.reviews-table td:nth-child(1) {
  width: 52px;
}

.reviews-table th:nth-child(2),
.reviews-table td:nth-child(2) {
  width: 112px;
}

.reviews-table th:nth-child(3),
.reviews-table td:nth-child(3) {
  width: 240px;
}

.reviews-table th:nth-child(4),
.reviews-table td:nth-child(4),
.reviews-table th:nth-child(5),
.reviews-table td:nth-child(5) {
  width: 86px;
}

.reviews-table th:nth-child(6),
.reviews-table td:nth-child(6) {
  width: 134px;
  white-space: nowrap;
}

.reviews-table th:last-child,
.reviews-table td:last-child {
  width: 220px;
  min-width: 220px;
  max-width: 220px;
}

.reviews-table .review-actions {
  flex-wrap: nowrap;
  justify-content: flex-start;
  gap: 6px;
}

.reviews-table .review-actions button,
.reviews-table .review-action-link {
  flex: 0 0 auto;
  min-height: 32px;
  padding: 0 12px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.reviews-table .review-action-link {
  display: inline-flex;
  align-items: center;
  border: 1px solid transparent;
  background: #eff6ff;
  color: var(--primary);
  text-decoration: none;
}

.reviews-table .review-action-link:hover {
  background: #dbeafe;
}

.reviews-table .audit-code {
  display: inline-block;
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: middle;
}

.templates-table .item-actions {
  flex-wrap: nowrap;
  gap: 6px;
}

.templates-table .item-actions button,
.canned-table .item-actions button {
  min-height: 32px;
  padding: 0 10px;
}

.knowledge-list-panel .saas-list-toolbar {
  align-items: start;
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "actions"
    "controls";
}

.knowledge-overview-panel {
  overflow: hidden;
}

.knowledge-overview-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
  align-items: start;
}

.knowledge-overview-primary,
.knowledge-overview-secondary {
  min-width: 0;
  display: grid;
  gap: 14px;
  align-items: start;
}

.knowledge-overview-primary {
  grid-template-columns: minmax(0, 1fr) minmax(260px, 0.45fr);
}

.knowledge-overview-primary .knowledge-metrics,
.knowledge-overview-primary .timeline-chart {
  grid-column: 1;
}

.knowledge-overview-primary .usage-by-type {
  grid-column: 2;
  grid-row: 1;
}

.knowledge-overview-secondary {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.knowledge-overview-secondary .coverage-chart,
.knowledge-overview-secondary .tag-cloud,
.knowledge-overview-secondary .coverage-suggest {
  min-width: 0;
}

.knowledge-overview-secondary .knowledge-governance-panel {
  grid-column: 1 / -1;
}

.knowledge-overview-primary .usage-by-type,
.knowledge-overview-primary .timeline-chart,
.knowledge-overview-secondary .coverage-chart,
.knowledge-overview-secondary .tag-cloud,
.knowledge-overview-secondary .coverage-suggest {
  margin-top: 0;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
  padding: 12px;
}

.knowledge-overview-primary .usage-by-type {
  display: flex;
  flex-wrap: wrap;
  align-content: flex-start;
  align-items: flex-start;
  gap: 8px;
  min-height: auto;
}

.knowledge-overview-primary .usage-by-type .usage-pill {
  min-width: 0;
  min-height: 30px;
  height: auto;
  border-radius: 8px;
  padding: 6px 10px;
  background: #eef2f7;
  white-space: nowrap;
}

.knowledge-overview-primary .timeline-chart {
  min-height: 156px;
}

.knowledge-overview-secondary .coverage-chart {
  gap: 10px;
}

.knowledge-overview-secondary .tag-cloud {
  min-height: 0;
  align-content: start;
}

.knowledge-layout-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
  align-items: start;
}

.knowledge-layout-grid > .panel {
  min-width: 0;
  margin: 0;
}

.knowledge-main-list-panel {
  grid-column: 1;
  grid-row: auto;
  order: 1;
}

.knowledge-preview-panel,
.knowledge-source-panel,
.knowledge-compose-panel {
  grid-column: 1;
  grid-row: auto;
}

.knowledge-compose-panel {
  order: 2;
}

.knowledge-source-panel {
  order: 3;
}

.knowledge-preview-panel {
  order: 4;
}

.knowledge-preview-panel .source-preview,
.knowledge-source-panel .list {
  max-height: 360px;
  overflow: auto;
}

.knowledge-source-automation {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.source-auto-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.source-auto-head select {
  min-width: 92px;
}

.source-auto-actions {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.source-auto-metrics {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.source-auto-metrics span {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 8px;
  color: var(--muted);
  font-size: 12px;
}

.source-auto-metrics strong {
  display: block;
  color: var(--text);
  font-size: 18px;
  line-height: 1;
  margin-bottom: 4px;
}

.knowledge-source-automation ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 6px;
}

.knowledge-source-automation li {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
  font-size: 12px;
}

.knowledge-source-automation li span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.source-refresh-queue {
  border-top: 1px dashed var(--border);
  padding-top: 8px;
  display: grid;
  gap: 6px;
}

.source-refresh-queue-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.source-refresh-queue-head > div {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  justify-content: end;
}

.source-refresh-queue > strong,
.source-refresh-queue-head > strong {
  font-size: 12px;
}

.source-refresh-queue li {
  grid-template-columns: minmax(0, 1fr) auto auto;
}

.knowledge-preview-panel,
.knowledge-source-panel,
.knowledge-compose-panel {
  position: static;
}

.knowledge-compose-panel {
  overflow: visible;
}

.knowledge-compose-launchers {
  display: grid;
  gap: 10px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}

.knowledge-compose-launchers p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.knowledge-compose-drawer[hidden] {
  display: none !important;
}

.knowledge-compose-drawer {
  position: fixed;
  inset: 0;
  z-index: 10020;
  display: flex;
  justify-content: flex-end;
}

.knowledge-compose-drawer-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.28);
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
}

.knowledge-compose-drawer-panel {
  position: relative;
  width: min(680px, calc(100vw - 28px));
  height: 100vh;
  display: grid;
  grid-template-rows: auto minmax(0, auto) minmax(0, auto);
  align-content: start;
  gap: 14px;
  padding: 18px;
  border-left: 1px solid var(--border);
  border-radius: 16px 0 0 16px;
  background: var(--surface-elev);
  box-shadow: -18px 0 48px rgba(15, 23, 42, 0.18);
  overflow: auto;
  animation: app-dialog-drawer-in 0.18s ease-out;
  scrollbar-gutter: stable;
}

.knowledge-compose-drawer-head {
  position: sticky;
  top: -18px;
  z-index: 2;
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin: -18px -18px 0;
  padding: 18px;
  border-bottom: 1px solid var(--border);
  background: var(--surface-elev);
}

.knowledge-compose-drawer-head h2 {
  margin: 0;
  font-size: 18px;
}

.knowledge-compose-drawer-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
}

body.has-compose-drawer {
  overflow: hidden;
}

.knowledge-compose-drawer-panel #aiExtractPanel {
  max-height: none;
  overflow: visible;
}

.knowledge-compose-panel .form-grid,
.knowledge-source-panel .form-grid,
.knowledge-compose-panel #aiExtractPanel .form-grid {
  grid-template-columns: 1fr !important;
}

.knowledge-compose-panel .row-actions,
.knowledge-source-panel .row-actions,
.knowledge-preview-panel .row-actions {
  flex-wrap: wrap;
}

.knowledge-ai-automation {
  border: 1px solid rgba(37, 99, 235, 0.18);
  border-radius: 8px;
  background: #f8fbff;
  padding: 12px;
  display: grid;
  gap: 12px;
}

.knowledge-ai-automation-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  align-items: start;
}

.knowledge-ai-automation-head strong {
  display: block;
  margin-bottom: 3px;
}

.knowledge-ai-options {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.knowledge-ai-options label {
  min-width: 0;
}

.knowledge-ai-options label:not(.checkbox-label) {
  display: grid;
  gap: 5px;
}

.knowledge-ai-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.knowledge-ai-steps li {
  min-height: 42px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 8px 9px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.knowledge-ai-steps li::before {
  content: "";
  display: block;
  width: 7px;
  height: 7px;
  border-radius: 999px;
  background: #cbd5e1;
  margin-bottom: 6px;
}

.knowledge-ai-steps li.is-running {
  border-color: #2563eb;
  color: var(--text);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.08);
}

.knowledge-ai-steps li.is-running::before {
  background: #2563eb;
}

.knowledge-ai-steps li.is-done {
  border-color: rgba(22, 163, 74, 0.28);
  background: #f0fdf4;
  color: #166534;
}

.knowledge-ai-steps li.is-done::before {
  background: #16a34a;
}

.knowledge-ai-steps li.is-error {
  border-color: rgba(220, 38, 38, 0.34);
  background: #fef2f2;
  color: #991b1b;
}

.knowledge-ai-steps li.is-error::before {
  background: #dc2626;
}

.knowledge-automation-recipe {
  border: 1px dashed rgba(37, 99, 235, 0.22);
  border-radius: 8px;
  background: #fff;
  padding: 9px 10px;
  display: grid;
  gap: 3px;
  font-size: 12px;
}

.knowledge-automation-recipe strong {
  color: var(--text);
}

.knowledge-automation-recipe span {
  color: var(--muted);
  line-height: 1.45;
}

.knowledge-automation-advisor {
  border: 1px solid rgba(22, 163, 74, 0.22);
  border-radius: 8px;
  background: #f7fdf9;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.knowledge-automation-advisor-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.knowledge-automation-advisor-head strong {
  display: block;
  margin-bottom: 3px;
}

.knowledge-automation-advisor p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.knowledge-automation-advisor-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.knowledge-automation-advisor-tags span {
  border: 1px solid rgba(22, 163, 74, 0.24);
  border-radius: 999px;
  background: #fff;
  color: #166534;
  padding: 3px 8px;
  font-size: 11px;
  font-weight: 700;
}

.knowledge-automation-simulation {
  border: 1px solid rgba(37, 99, 235, 0.18);
  border-radius: 8px;
  background: #f8fbff;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.knowledge-automation-simulation-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.knowledge-automation-simulation-metrics {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.knowledge-automation-progress {
  border: 1px solid rgba(37, 99, 235, 0.16);
  border-radius: 8px;
  background: #fff;
  padding: 9px;
  display: grid;
  gap: 7px;
}

.knowledge-automation-progress > div:first-child {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}

.knowledge-automation-progress strong {
  font-size: 20px;
  line-height: 1;
}

.knowledge-automation-progress span {
  color: var(--muted);
  font-size: 12px;
}

.knowledge-automation-progress-track {
  height: 8px;
  border-radius: 999px;
  background: #e2e8f0;
  overflow: hidden;
}

.knowledge-automation-progress-track span {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: #2563eb;
}

.knowledge-automation-progress p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.4;
}

.knowledge-automation-stage {
  border: 1px solid var(--border);
  border-left-width: 3px;
  border-radius: 8px;
  background: #fff;
  padding: 9px;
  display: grid;
  gap: 5px;
}

.knowledge-automation-stage.is-govern {
  border-left-color: #f59e0b;
}

.knowledge-automation-stage.is-semi {
  border-left-color: #2563eb;
}

.knowledge-automation-stage.is-ready,
.knowledge-automation-stage.is-auto {
  border-left-color: #16a34a;
}

.knowledge-automation-stage > div {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}

.knowledge-automation-stage strong {
  font-size: 13px;
}

.knowledge-automation-stage span,
.knowledge-automation-stage p {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.4;
}

.knowledge-automation-stage p {
  margin: 0;
}

.knowledge-automation-stage-gap {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.knowledge-automation-stage-gap span {
  border: 1px solid var(--border);
  border-radius: 999px;
  background: #f8fafc;
  padding: 3px 8px;
  color: var(--text);
  font-weight: 700;
  font-size: 11px;
}

.knowledge-automation-batch-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.knowledge-automation-batch-actions button {
  font-size: 12px;
}

.knowledge-automation-simulation-metrics span {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 8px;
  color: var(--muted);
  font-size: 12px;
}

.knowledge-automation-simulation-metrics strong {
  display: block;
  color: var(--text);
  font-size: 18px;
  line-height: 1;
  margin-bottom: 4px;
}

.knowledge-automation-simulation p {
  margin: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.knowledge-automation-simulation-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.knowledge-automation-simulation-tags span {
  border: 1px solid rgba(37, 99, 235, 0.18);
  border-radius: 999px;
  background: #fff;
  color: #1d4ed8;
  padding: 3px 8px;
  font-size: 11px;
  font-weight: 700;
}

.knowledge-automation-simulation-samples {
  display: grid;
  gap: 6px;
}

.knowledge-automation-simulation-samples button {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 8px;
  display: grid;
  gap: 4px;
  text-align: left;
  cursor: pointer;
}

.knowledge-automation-simulation-samples button:hover {
  border-color: rgba(37, 99, 235, 0.28);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.07);
}

.knowledge-automation-simulation-samples strong {
  font-size: 12px;
  line-height: 1.25;
}

.knowledge-automation-simulation-samples span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.4;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.knowledge-automation-repair-plan {
  border-top: 1px dashed var(--border);
  padding-top: 8px;
  display: grid;
  gap: 7px;
}

.knowledge-automation-repair-plan > strong {
  font-size: 12px;
}

.knowledge-automation-repair-plan ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 6px;
}

.knowledge-automation-repair-plan li {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 8px;
}

.knowledge-automation-repair-plan li span {
  min-width: 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.4;
}

.knowledge-automation-repair-plan li b {
  display: block;
  color: var(--text);
  font-size: 12px;
  margin-bottom: 2px;
}

.knowledge-automation-preflight {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.knowledge-automation-preflight-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.knowledge-automation-preflight ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 6px;
}

.knowledge-automation-preflight li {
  display: grid;
  grid-template-columns: 72px minmax(0, 1fr);
  gap: 8px;
  font-size: 12px;
  line-height: 1.4;
}

.knowledge-automation-preflight li span {
  color: var(--muted);
}

.knowledge-automation-preflight li strong {
  font-weight: 600;
  color: var(--text);
}

.knowledge-automation-preflight li.is-warning strong {
  color: #b45309;
}

.knowledge-automation-history {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.knowledge-automation-history-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.knowledge-automation-history ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 7px;
  max-height: 168px;
  overflow: auto;
}

.knowledge-automation-history li {
  border-top: 1px dashed var(--border);
  padding-top: 7px;
  display: grid;
  gap: 3px;
  font-size: 12px;
}

.knowledge-automation-history li:first-child {
  border-top: 0;
  padding-top: 0;
}

.knowledge-automation-history li > div {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
}

.knowledge-automation-history li span,
.knowledge-automation-history li p {
  color: var(--muted);
}

.knowledge-automation-history li p {
  margin: 0;
  line-height: 1.45;
}

.knowledge-automation-history li.is-error strong {
  color: var(--danger);
}

.knowledge-governance-panel {
  margin-top: 0;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 8px;
  background: #fff;
  padding: 12px;
  display: grid;
  gap: 12px;
}

.knowledge-governance-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: start;
}

.knowledge-governance-head strong {
  display: block;
  margin-bottom: 3px;
}

.knowledge-governance-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.knowledge-governance-metric {
  border: 1px solid var(--border);
  background: #f8fafc;
  color: var(--text);
  padding: 9px;
  border-radius: 8px;
  text-align: left;
  min-width: 0;
}

.knowledge-governance-metric strong {
  display: block;
  font-size: 18px;
  line-height: 1;
  margin-bottom: 5px;
}

.knowledge-governance-metric span {
  color: var(--muted);
  font-size: 12px;
}

.knowledge-automation-readiness {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  padding: 10px;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 10px;
  align-items: center;
}

.readiness-score {
  width: 58px;
  height: 58px;
  border-radius: 8px;
  border: 1px solid #f59e0b;
  background: #fffbeb;
  color: #92400e;
  display: grid;
  place-items: center;
  align-content: center;
}

.readiness-score strong {
  font-size: 22px;
  line-height: 1;
}

.readiness-score span {
  font-size: 10px;
  line-height: 1.2;
}

.readiness-score.is-good {
  border-color: rgba(22, 163, 74, 0.32);
  background: #f0fdf4;
  color: #166534;
}

.readiness-score.is-risk {
  border-color: rgba(220, 38, 38, 0.32);
  background: #fef2f2;
  color: #991b1b;
}

.knowledge-automation-readiness p {
  margin: 3px 0 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.knowledge-automation-tasks {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
  padding: 10px;
  display: grid;
  gap: 8px;
}

.knowledge-automation-tasks-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.knowledge-automation-tasks ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 7px;
}

.knowledge-automation-tasks li {
  border: 1px solid var(--border);
  border-left-width: 3px;
  border-radius: 8px;
  background: #fff;
  padding: 9px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
}

.knowledge-automation-tasks li.is-danger {
  border-left-color: #dc2626;
}

.knowledge-automation-tasks li.is-warning {
  border-left-color: #f59e0b;
}

.knowledge-automation-tasks li.is-info {
  border-left-color: #2563eb;
}

.knowledge-automation-tasks li.is-success {
  border-left-color: #16a34a;
}

.knowledge-automation-tasks li strong {
  display: block;
  font-size: 13px;
  line-height: 1.25;
}

.knowledge-automation-tasks li p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.knowledge-automation-task-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  justify-content: flex-end;
}

.readiness-action {
  appearance: none;
  border: 0;
  background: transparent;
  color: var(--primary);
  font: inherit;
  font-weight: 700;
  line-height: 1.45;
  padding: 0;
  cursor: pointer;
  text-align: left;
}

.readiness-action:hover {
  text-decoration: underline;
}

.knowledge-governance-options {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  align-items: center;
}

.knowledge-governance-results {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 6px;
  max-height: 180px;
  overflow: auto;
}

.knowledge-governance-results li {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 6px 8px;
  align-items: center;
  border-top: 1px dashed var(--border);
  padding-top: 6px;
  font-size: 12px;
}

.knowledge-governance-results li .muted {
  grid-column: 1 / -1;
}

.knowledge-list-panel .saas-list-controls,
.knowledge-list-panel .saas-toolbar-actions {
  width: 100%;
  flex-wrap: wrap;
  justify-content: flex-start;
}

.knowledge-list-panel .saas-list-controls {
  display: flex !important;
  align-items: center;
  gap: 8px;
  min-width: 0;
}

.knowledge-list-panel .saas-list-controls input {
  width: min(42vw, 520px);
}

.knowledge-list-panel .saas-list-controls select {
  flex: 0 0 170px;
  width: 170px;
}

.knowledge-list-panel .saved-views,
.knowledge-list-panel .quick-filters,
.knowledge-list-panel .filter-chips {
  margin-top: 10px;
}

.knowledge-list-panel .saved-views {
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}

.knowledge-list-panel .quick-filters {
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}

.knowledge-toolbar {
  display: grid !important;
  grid-template-columns: minmax(0, 1fr) !important;
  grid-template-areas:
    "actions"
    "controls" !important;
  gap: 10px !important;
  align-items: start !important;
  margin-bottom: 10px !important;
}

.knowledge-toolbar .saas-list-controls {
  grid-area: controls;
}

.knowledge-toolbar .knowledge-toolbar-actions {
  grid-area: actions;
  display: flex !important;
  align-items: center;
  justify-content: flex-start !important;
  gap: 8px;
  width: 100%;
  flex-wrap: nowrap !important;
  overflow-x: auto;
  overflow-y: hidden;
  padding-bottom: 4px;
  scrollbar-gutter: stable;
}

.knowledge-toolbar [hidden] {
  display: none !important;
}

.knowledge-toolbar .knowledge-toolbar-actions > span:not(.saas-summary-pill) {
  display: contents;
}

.knowledge-toolbar .knowledge-toolbar-actions > *,
.knowledge-toolbar .knowledge-toolbar-actions > span:not(.saas-summary-pill) > * {
  flex: 0 0 auto;
}

@media (max-width: 1180px) {
  .settings-overview,
  .settings-config-grid {
    grid-template-columns: 1fr;
  }

  .settings-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .settings-shortcuts {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .knowledge-overview-grid,
  .knowledge-layout-grid {
    grid-template-columns: 1fr;
  }

  .knowledge-overview-primary,
  .knowledge-overview-secondary {
    grid-template-columns: 1fr;
  }

  .knowledge-overview-primary .knowledge-metrics,
  .knowledge-overview-primary .timeline-chart,
  .knowledge-overview-primary .usage-by-type,
  .knowledge-overview-secondary .knowledge-governance-panel {
    grid-column: auto;
    grid-row: auto;
  }

  .knowledge-main-list-panel,
  .knowledge-preview-panel,
  .knowledge-source-panel,
  .knowledge-compose-panel {
    grid-column: auto;
    grid-row: auto;
  }

  .knowledge-compose-panel {
    position: static;
  }

  .knowledge-compose-drawer-panel {
    width: 100vw;
    border-radius: 0;
  }

  .saas-pagination {
    align-items: stretch;
    flex-direction: column;
  }

  .saas-page-actions {
    justify-content: space-between;
  }

  .knowledge-preview-panel,
  .knowledge-source-panel {
    position: static;
  }

  .knowledge-ai-steps,
  .knowledge-ai-options,
  .knowledge-governance-metrics,
  .knowledge-governance-options {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .knowledge-list-panel .saas-list-controls input,
  .knowledge-list-panel .saas-list-controls select {
    width: auto;
  }
}

@media (max-width: 720px) {
  .settings-metrics,
  .settings-form,
  .settings-retention-form,
  .settings-shortcuts {
    grid-template-columns: 1fr;
  }

  .knowledge-ai-automation-head,
  .knowledge-automation-advisor-head,
  .knowledge-automation-simulation-head,
  .knowledge-automation-simulation-metrics,
  .knowledge-automation-preflight-head,
  .knowledge-automation-history-head,
  .knowledge-ai-steps,
  .knowledge-ai-options,
  .knowledge-governance-head,
  .knowledge-governance-metrics,
  .knowledge-governance-options {
    grid-template-columns: 1fr;
  }

  .knowledge-automation-preflight li {
    grid-template-columns: 1fr;
  }

  .knowledge-automation-history li > div {
    grid-template-columns: 1fr;
  }

  .knowledge-automation-tasks li {
    grid-template-columns: 1fr;
  }

  .knowledge-automation-task-actions {
    justify-content: flex-start;
  }

  .settings-inline-form {
    grid-template-columns: 1fr;
  }

  .settings-form-actions {
    justify-content: stretch;
  }

  .settings-form-actions button {
    width: 100%;
  }

  .knowledge-overview-grid,
  .knowledge-layout-grid {
    gap: 12px;
  }

  .knowledge-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .knowledge-overview-primary .usage-by-type,
  .knowledge-overview-primary .timeline-chart,
  .knowledge-overview-secondary .coverage-chart,
  .knowledge-overview-secondary .tag-cloud,
  .knowledge-overview-secondary .coverage-suggest {
    padding: 10px;
  }

  .knowledge-list-panel .saas-list-controls input,
  .knowledge-list-panel .saas-list-controls select {
    width: 100%;
  }

  .knowledge-list-panel .saas-toolbar-actions button {
    flex: 1 1 120px;
  }
}

.tickets-list-toolbar,
.tickets-filter-toolbar {
  align-items: start;
}

.tickets-list-summary,
.tickets-toolbar-actions,
.tickets-filter-controls {
  flex-wrap: wrap;
}

.tickets-filter-controls input {
  width: min(34vw, 260px);
}

.tickets-filter-controls select {
  width: min(18vw, 164px);
}

.tickets-quick-pills {
  margin-bottom: 10px;
}

.saas-bulkbar {
  position: sticky;
  bottom: 14px;
  z-index: 80;
  margin-top: 12px;
  padding: 10px 12px;
  border: 1px solid rgba(10, 132, 255, 0.28);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.94);
  box-shadow: 0 18px 44px rgba(15, 23, 42, 0.14);
  backdrop-filter: var(--blur);
  -webkit-backdrop-filter: var(--blur);
}

.saas-bulkbar.is-empty {
  visibility: hidden;
  pointer-events: none;
  opacity: 0;
}

.saas-bulk-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.button-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 32px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface);
  color: var(--text);
  font-size: 12px;
  font-weight: 700;
  text-decoration: none;
  white-space: nowrap;
}

.button-link:hover {
  border-color: rgba(37, 99, 235, 0.36);
  color: var(--primary);
}

.saas-drawer-backdrop {
  position: fixed;
  top: var(--video-drawer-offset, 56px);
  right: 0;
  bottom: 0;
  left: 0;
  z-index: 170;
  background: rgba(15, 23, 42, 0.38);
}

.saas-drawer {
  position: fixed;
  top: var(--video-drawer-offset, 56px);
  right: 0;
  bottom: 0;
  z-index: 180;
  width: min(640px, calc(100vw - 24px));
  display: flex;
  flex-direction: column;
  background: var(--surface-elev);
  border-left: 1px solid var(--border);
  box-shadow: -18px 0 52px rgba(15, 23, 42, 0.20);
  overflow: hidden;
}

.saas-drawer[hidden],
.saas-drawer-backdrop[hidden] {
  display: none !important;
}

.contact-query-panel .panel-head {
  align-items: center;
}

.contact-query-panel .panel-head p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 13px;
}

.contact-query-form {
  margin: 12px 0 0;
}

.contact-query-form .saas-list-controls input {
  width: min(28vw, 360px);
}

.contact-recent {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.contact-overview {
  margin-top: 14px;
}

.contact-result-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  align-items: start;
}

.contact-result-card {
  min-height: 220px;
}

.contact-result-card .panel-head {
  margin-bottom: 10px;
}

.contact-result-card .list {
  gap: 8px;
}

.contact-result-card .item {
  border-radius: 8px;
  box-shadow: none;
}

.canned-edit-drawer label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.canned-edit-drawer input,
.canned-edit-drawer textarea {
  width: 100%;
}

.canned-edit-drawer textarea {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
}

.canned-variable-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.canned-preview-box {
  display: grid;
  gap: 10px;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}

.canned-preview-vars {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr)) auto;
  gap: 8px;
}

.canned-preview-vars input,
.canned-preview-vars button {
  min-height: 34px;
}

.interaction-summary-grid {
  margin-bottom: 14px;
}

.interaction-summary-card {
  width: 100%;
  min-height: 76px;
  text-align: left;
  cursor: pointer;
}

.interaction-summary-card:hover {
  border-color: rgba(37, 99, 235, 0.36);
  box-shadow: 0 10px 26px rgba(15, 23, 42, 0.08);
}

.interaction-summary-card.warning {
  border-color: #fed7aa;
  background: #fffaf0;
}

.interaction-summary-card.danger {
  border-color: #fecaca;
  background: #fff7f7;
}

.interaction-summary-card.success {
  border-color: #bbf7d0;
  background: #f0fdf4;
}

.canned-create-vars {
  grid-column: 1 / -1;
}

.interaction-detail-drawer .drawer-body {
  display: grid;
  gap: 14px;
  align-content: start;
}

.interaction-detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.interaction-detail-grid > div {
  min-width: 0;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f8fafc;
}

.interaction-detail-grid span {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.interaction-detail-grid strong {
  display: block;
  overflow: hidden;
  color: var(--text);
  font-size: 13px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.interaction-subtitle {
  margin: 0;
  font-size: 13px;
}

.interaction-json {
  max-height: 340px;
  margin: 0;
  overflow: auto;
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 12px;
}

.contact-empty-panel {
  min-height: 160px;
  display: grid;
  align-content: center;
  gap: 6px;
}

.contact-empty-panel h2 {
  margin: 0;
  font-size: 18px;
}

.contact-empty-line {
  min-height: 92px;
  display: grid;
  place-items: center;
  border: 1px dashed var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.7);
}

.assistant-drafts-panel .panel-head {
  align-items: center;
}

.assistant-filter-toolbar {
  margin: 12px 0;
}

.assistant-filter-toolbar .filter-chips {
  grid-area: controls;
  display: flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
  overflow-x: auto;
}

.assistant-filter-toolbar .saas-list-controls {
  grid-area: actions;
}

.assistant-filter-toolbar .filter-search {
  width: min(26vw, 320px);
}

.saas-dashboard-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.saas-dashboard-toolbar .dashboard-controls,
.saas-dashboard-toolbar .row-gap {
  flex-wrap: wrap;
}

.saas-page .dashboard-row > .saas-list-panel,
.saas-page .dashboard-row > .panel {
  min-width: 0;
}

.saas-page .kpi-grid,
.saas-page .metric-grid {
  margin-top: 0;
}

.saas-page .bar-grid,
.saas-page .ranking,
.saas-page .status-list,
.saas-page .timeline {
  min-width: 0;
}

.saas-page #searchInput {
  width: min(46vw, 640px);
}

.saas-page #searchEmpty {
  min-height: 140px;
  display: grid;
  align-content: center;
}

.login-template-page {
  position: relative;
  z-index: 1;
}

.login-template-page.saas-page {
  padding: 0;
}

.login-template-page .auth-card.saas-list-panel {
  border-radius: 26px;
}

.share-card.saas-list-panel {
  display: block;
  max-width: 760px;
}

.project-drawer {
  position: fixed;
  top: 84px;
  right: 18px;
  bottom: 18px;
  z-index: 80;
  width: min(520px, calc(100vw - 36px));
  display: flex;
  flex-direction: column;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface-elev);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
}

.project-drawer[hidden] {
  display: none !important;
}

.project-drawer-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 18px;
  border-bottom: 1px solid var(--border);
}

.project-drawer-head h2 {
  margin: 0 0 4px;
  font-size: 18px;
}

.project-drawer-head p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.project-drawer-body {
  padding: 18px;
  overflow: auto;
}

.project-ai-strip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin: 12px 0;
  padding: 12px 14px;
  border: 1px solid rgba(10, 132, 255, 0.18);
  border-radius: var(--radius-md);
  background: linear-gradient(90deg, rgba(10, 132, 255, 0.08), rgba(52, 199, 89, 0.06));
}

.project-ai-strip > div {
  display: grid;
  gap: 2px;
}

.project-ai-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.project-ai-actions select {
  min-height: 36px;
  max-width: 150px;
}

.project-batch-fallback {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 36px;
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  color: var(--muted);
  font-size: 12px;
  white-space: nowrap;
}

.project-ai-strip strong {
  font-size: 14px;
}

.project-ai-strip span {
  color: var(--muted);
  font-size: 12px;
}

.project-engine-status {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 6px;
  flex-wrap: wrap;
}

.project-engine-status span {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 2px 8px;
  border-radius: 999px;
  border: 1px solid var(--border);
  background: var(--surface-elev);
  color: var(--muted);
  font-size: 12px;
}

.project-engine-status span.is-ok {
  border-color: rgba(52, 199, 89, 0.28);
  background: rgba(52, 199, 89, 0.1);
  color: #047857;
}

.project-engine-status span.is-warn {
  border-color: rgba(245, 158, 11, 0.28);
  background: rgba(245, 158, 11, 0.1);
  color: #92400e;
}

.project-batch-strategy-summary {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 6px;
}

.project-batch-strategy-summary span {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 2px 8px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.72);
  color: var(--muted);
  font-size: 12px;
}

.project-preset-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin: 0 0 12px;
}

.project-preset-bar button {
  min-height: 34px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  color: var(--muted);
  font-weight: 600;
}

.project-preset-bar button.is-active {
  border-color: rgba(10, 132, 255, 0.28);
  background: rgba(10, 132, 255, 0.1);
  color: var(--primary);
}

.project-template-picker {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin: -2px 0 14px;
}

.project-template-card,
.project-template-help span {
  position: relative;
  display: grid;
  gap: 4px;
  min-height: 78px;
  padding: 12px 12px 12px 16px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  text-align: left;
}

.project-template-card {
  cursor: pointer;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, transform 0.15s ease;
}

.project-template-card:hover,
.project-template-card.is-active {
  border-color: rgba(10, 132, 255, 0.32);
  box-shadow: 0 10px 24px rgba(15, 23, 42, 0.08);
  transform: translateY(-1px);
}

.project-template-card i,
.project-template-help i {
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 4px;
  border-radius: var(--radius-sm) 0 0 var(--radius-sm);
  background: #2563eb;
}

.project-template-card strong,
.project-template-help strong {
  font-size: 13px;
}

.project-template-card span,
.project-template-help small {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.project-template-card.is-sales_gradient i,
.project-template-help .is-sales_gradient i { background: #f97316; }

.project-template-card.is-dark_executive,
.project-template-help .is-dark_executive {
  background: #111827;
  color: #f8fafc;
}

.project-template-card.is-dark_executive i,
.project-template-help .is-dark_executive i { background: #38bdf8; }

.project-template-card.is-dark_executive span,
.project-template-help .is-dark_executive small { color: #cbd5e1; }

.project-template-card.is-training_manual i,
.project-template-help .is-training_manual i { background: #16a34a; }

.project-automation-metrics {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
  margin: 0 0 12px;
}

.project-metric {
  display: grid;
  gap: 4px;
  min-height: 62px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  text-align: left;
}

.project-metric span {
  color: var(--muted);
  font-size: 12px;
}

.project-metric strong {
  font-size: 18px;
}

.project-metric.is-success {
  border-color: rgba(52, 199, 89, 0.22);
  background: rgba(52, 199, 89, 0.06);
}

.project-metric.is-warning {
  border-color: rgba(245, 158, 11, 0.22);
  background: rgba(245, 158, 11, 0.06);
}

.project-metric.is-danger {
  border-color: rgba(255, 69, 58, 0.22);
  background: rgba(255, 69, 58, 0.06);
}

.project-brief-meter,
.project-plan-score {
  display: grid;
  grid-template-columns: auto auto minmax(120px, 1fr);
  align-items: center;
  gap: 10px;
  margin: 0 0 12px;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-plan-score {
  margin: 0;
}

.project-brief-meter span,
.project-plan-score span {
  color: var(--muted);
  font-size: 12px;
}

.project-brief-meter strong,
.project-plan-score strong {
  font-size: 13px;
}

.project-brief-meter i,
.project-plan-score i {
  height: 6px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.08);
  overflow: hidden;
}

.project-brief-meter b,
.project-plan-score b {
  display: block;
  height: 100%;
  width: 0;
  border-radius: inherit;
  background: #f59e0b;
  transition: width 0.2s ease;
}

.project-brief-meter.is-good b,
.project-plan-score.is-good b {
  background: #10b981;
}

.project-plan-score.is-bad b {
  background: var(--danger);
}

.project-brief-checks {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin: 0 0 12px;
}

.project-brief-check {
  display: grid;
  gap: 3px;
  padding: 9px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-brief-check strong {
  font-size: 12px;
}

.project-brief-check span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.project-brief-check.is-good {
  border-color: rgba(52, 199, 89, 0.24);
  background: rgba(52, 199, 89, 0.08);
}

.project-brief-check.is-warn {
  border-color: rgba(245, 158, 11, 0.24);
  background: rgba(245, 158, 11, 0.08);
}

.project-inline-check {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 40px;
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--muted);
  font-size: 12px;
  white-space: nowrap;
}

.project-action-drawer {
  z-index: 120;
}

.project-drawer-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 14px 18px;
  border-top: 1px solid var(--border);
  background: var(--surface-elev);
}

.project-form-drawer {
  display: grid;
  gap: 14px;
}

.project-template-help {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.project-template-help span {
  min-height: 72px;
  padding: 10px 10px 10px 14px;
}

.project-form-drawer label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.project-form-drawer input,
.project-form-drawer select {
  width: 100%;
}

.project-confirm-message {
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  line-height: 1.7;
}

.project-create-preflight {
  display: grid;
  gap: 10px;
}

.project-create-preflight-card {
  display: grid;
  gap: 4px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-create-preflight-card.is-warn {
  border-color: rgba(245, 158, 11, 0.24);
  background: rgba(245, 158, 11, 0.08);
}

.project-create-preflight-card span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.project-detail-section {
  display: grid;
  gap: 10px;
  margin-bottom: 18px;
}

.project-detail-section h3 {
  margin: 0;
  font-size: 13px;
  color: var(--muted);
}

.project-detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.project-detail-card {
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-detail-card span {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-version-list,
.project-review-list {
  display: grid;
  gap: 8px;
}

.project-automation-summary {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.project-automation-summary > div {
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-automation-summary span {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-next-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 14px;
  border: 1px solid rgba(10, 132, 255, 0.18);
  border-radius: var(--radius-sm);
  background: rgba(10, 132, 255, 0.06);
}

.project-next-card span,
.project-next-card strong {
  display: block;
}

.project-next-card span {
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-next-card strong {
  line-height: 1.45;
}

.project-next-card.is-success {
  border-color: rgba(52, 199, 89, 0.24);
  background: rgba(52, 199, 89, 0.08);
}

.project-next-card.is-warning {
  border-color: rgba(245, 158, 11, 0.24);
  background: rgba(245, 158, 11, 0.08);
}

.project-next-card.is-danger {
  border-color: rgba(255, 69, 58, 0.24);
  background: rgba(255, 69, 58, 0.08);
}

.project-automation-timeline {
  display: grid;
  gap: 8px;
}

.project-automation-step {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr);
  align-items: start;
  gap: 10px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-automation-step i {
  width: 8px;
  height: 8px;
  margin-top: 5px;
  border-radius: 999px;
  background: var(--primary);
}

.project-automation-step.is-failed i {
  background: var(--danger);
}

.project-automation-step.is-fallback i {
  background: #f59e0b;
}

.project-automation-step strong,
.project-automation-step span {
  display: block;
}

.project-automation-step span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.project-run-history {
  display: grid;
  gap: 8px;
}

.project-run-item {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr);
  gap: 10px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-run-item i {
  width: 8px;
  height: 8px;
  margin-top: 5px;
  border-radius: 999px;
  background: var(--primary);
}

.project-run-item.is-completed i {
  background: #10b981;
}

.project-run-item.is-failed i {
  background: var(--danger);
}

.project-run-item.is-partial i {
  background: #f59e0b;
}

.project-run-item strong,
.project-run-item span {
  display: block;
}

.project-run-item span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.5;
}

.project-plan-preview {
  display: grid;
  gap: 14px;
}

.project-plan-brief {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.project-plan-brief > div,
.project-plan-knowledge {
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-plan-brief span {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-plan-steps {
  display: grid;
  gap: 8px;
}

.project-plan-step {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr);
  gap: 10px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-plan-step i {
  width: 8px;
  height: 8px;
  margin-top: 5px;
  border-radius: 999px;
  background: var(--primary);
}

.project-plan-step.is-fallback i {
  background: #f59e0b;
}

.project-plan-step.is-blocked i {
  background: var(--danger);
}

.project-plan-step span {
  display: block;
  margin-top: 2px;
  color: var(--muted);
  font-size: 12px;
}

.project-plan-knowledge ul {
  margin: 8px 0 0;
  padding-left: 18px;
  color: var(--muted);
  font-size: 12px;
}

.project-automation-cell {
  display: grid;
  gap: 4px;
  align-items: start;
}

.project-automation-cell small {
  color: var(--muted);
  font-size: 12px;
  white-space: nowrap;
}

.project-next-hint {
  display: block;
  max-width: 220px;
  color: var(--muted);
  font-size: 11px;
  line-height: 1.35;
}

.project-next-hint.is-success {
  color: #047857;
}

.project-next-hint.is-warning {
  color: #92400e;
}

.project-next-hint.is-danger {
  color: #b91c1c;
}

.project-next-action {
  justify-self: start;
  min-height: 28px;
  padding: 0 8px;
  font-size: 12px;
}

.project-batch-plan {
  display: grid;
  gap: 14px;
}

.project-queue {
  display: grid;
  gap: 14px;
}

.project-queue-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.project-queue-summary > div,
.project-queue-group {
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-queue-summary > div {
  padding: 10px 12px;
}

.project-queue-summary span,
.project-queue-summary strong {
  display: block;
}

.project-queue-summary span {
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-queue-summary strong {
  font-size: 18px;
}

.project-queue-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.project-queue-list {
  display: grid;
  gap: 10px;
}

.project-queue-group {
  overflow: hidden;
}

.project-queue-group-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  background: var(--surface-elev);
}

.project-queue-group-head strong,
.project-queue-group-head span {
  display: block;
}

.project-queue-group-head span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.project-queue-items {
  display: grid;
  gap: 8px;
  padding: 10px 12px;
}

.project-queue-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
}

.project-queue-item strong,
.project-queue-item span {
  display: block;
}

.project-queue-item span {
  margin-top: 3px;
  color: var(--muted);
  font-size: 12px;
}

.project-batch-summary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.project-batch-summary > div,
.project-batch-plan-item {
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.project-batch-summary span {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.project-batch-summary .is-risk-low {
  border-color: rgba(52, 199, 89, 0.22);
  background: rgba(52, 199, 89, 0.06);
}

.project-batch-summary .is-risk-medium {
  border-color: rgba(245, 158, 11, 0.22);
  background: rgba(245, 158, 11, 0.06);
}

.project-batch-summary .is-risk-high {
  border-color: rgba(255, 69, 58, 0.22);
  background: rgba(255, 69, 58, 0.06);
}

.project-batch-plan-list {
  display: grid;
  gap: 8px;
  max-height: 360px;
  overflow: auto;
}

.project-batch-risk-filters {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.project-batch-risk-filters button.is-active {
  border-color: rgba(10, 132, 255, 0.28);
  background: rgba(10, 132, 255, 0.1);
  color: var(--primary);
}

.project-batch-preflight-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.project-batch-plan-item {
  display: grid;
  gap: 4px;
}

.project-batch-plan-item.is-blocked {
  border-color: rgba(255, 69, 58, 0.24);
  background: rgba(255, 69, 58, 0.05);
}

.project-batch-plan-item.is-risk-low {
  border-left: 3px solid #10b981;
}

.project-batch-plan-item.is-risk-medium {
  border-left: 3px solid #f59e0b;
}

.project-batch-plan-item.is-risk-high {
  border-left: 3px solid var(--danger);
}

.project-batch-plan-item em {
  display: inline-flex;
  align-items: center;
  min-height: 20px;
  margin-left: 6px;
  padding: 1px 7px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.06);
  color: var(--muted);
  font-style: normal;
  font-size: 11px;
}

.project-batch-plan-item span,
.project-batch-plan-item small {
  color: var(--muted);
  font-size: 12px;
}

.project-preflight-fixes {
  display: grid;
  gap: 6px;
  margin-top: 4px;
}

.project-preflight-fixes span {
  display: flex;
  align-items: flex-start;
  gap: 6px;
  padding: 6px 8px;
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.04);
  line-height: 1.45;
}

.project-preflight-fixes b {
  flex: 0 0 auto;
  color: var(--text);
}

.project-preflight-fixes .is-blocker {
  background: rgba(255, 69, 58, 0.08);
  color: #991b1b;
}

.project-preflight-fixes .is-fallback {
  background: rgba(245, 158, 11, 0.1);
  color: #92400e;
}

.project-preflight-fixes .is-ok {
  background: rgba(52, 199, 89, 0.08);
  color: #047857;
}

.project-preflight-row-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 6px;
}

.project-preflight-row-actions button {
  min-height: 30px;
  padding: 0 9px;
  font-size: 12px;
}

.project-progress {
  display: grid;
  gap: 6px;
  min-width: 180px;
}

.project-progress span {
  font-size: 12px;
  color: var(--muted);
}

.project-progress-bar {
  height: 6px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.08);
  overflow: hidden;
}

.project-progress-bar > i {
  display: block;
  height: 100%;
  width: 0;
  background: var(--primary);
  transition: width 0.2s ease;
}

.leads-page .lead-actions-head,
.leads-page .lead-actions-cell {
  text-align: left;
}

.leads-page .lead-row-actions {
  justify-content: flex-start;
  align-items: center;
  gap: 8px;
  max-width: 160px;
}

.leads-page .lead-row-actions button {
  min-width: 68px;
}

.projects-page .project-actions-head,
.projects-page .project-actions-cell {
  text-align: left;
  white-space: nowrap;
}

.projects-page .project-row-actions {
  justify-content: flex-start;
  align-items: center;
  flex-wrap: nowrap;
  gap: 8px;
  min-width: 196px;
}

.projects-page .project-row-actions button {
  min-width: 54px;
}

/* 全站旧弹窗统一右侧抽屉化。保留原 DOM/JS 行为，只改呈现方式。 */
.modal-backdrop,
.modal-mask {
  display: flex !important;
  align-items: stretch !important;
  justify-content: flex-end !important;
  padding: 0 !important;
  background: rgba(15, 23, 42, 0.24) !important;
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
  overflow: hidden !important;
}

.modal-backdrop[hidden],
.modal-mask[hidden] {
  display: none !important;
}

.modal-backdrop > .modal,
.modal-backdrop > .modal-card,
.modal-mask > .modal,
.modal-mask > .modal-card {
  width: min(560px, calc(100vw - 28px)) !important;
  max-width: none !important;
  height: 100vh !important;
  max-height: none !important;
  margin: 0 !important;
  border-radius: 16px 0 0 16px !important;
  border-top: 0 !important;
  border-right: 0 !important;
  border-bottom: 0 !important;
  box-shadow: -18px 0 48px rgba(15, 23, 42, 0.18) !important;
  overflow: auto !important;
  animation: app-dialog-drawer-in 0.18s ease-out;
}

.modal-backdrop > .modal-card,
.modal-mask > .modal-card {
  align-content: start;
}

.modal-backdrop > .modal.cmdk,
.modal-mask > .modal.cmdk {
  width: min(640px, calc(100vw - 28px)) !important;
}

.video-table strong {
  display: block;
  color: var(--text);
  line-height: 1.35;
}

.video-table .item-actions {
  gap: 6px;
  flex-wrap: nowrap;
  justify-content: flex-start;
}

.video-table .item-actions button,
.video-table .item-actions a {
  min-height: 26px;
  padding: 0 8px;
  font-size: 11px;
}

.video-sort-head {
  min-height: 22px;
  padding: 0;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  border: 0;
  background: transparent;
  color: inherit;
  box-shadow: none;
  font-size: inherit;
  font-weight: inherit;
  white-space: nowrap;
}

.video-sort-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 13px;
  color: var(--muted-2);
  font-size: 10px;
  line-height: 1;
  opacity: 0.7;
}

.video-sort-head:hover,
.video-sort-head.is-active {
  color: var(--primary);
  filter: none;
  transform: none;
}

.video-sort-head:hover .video-sort-icon,
.video-sort-head.is-active .video-sort-icon {
  color: var(--primary);
  opacity: 1;
}

.video-table .badge {
  padding: 2px 8px;
  font-size: 11px;
}

.video-table .badge,
.video-item .badge,
.video-board-card .badge,
.video-inspector-badges .badge {
  border: 1px solid rgba(100, 116, 139, 0.16);
  background: rgba(100, 116, 139, 0.08);
  color: #475569;
}

.video-table .badge.success,
.video-item .badge.success,
.video-board-card .badge.success,
.video-inspector-badges .badge.success {
  border-color: rgba(22, 163, 74, 0.18);
  background: rgba(22, 163, 74, 0.10);
  color: #15803d;
}

.video-table .badge.warning,
.video-item .badge.warning,
.video-board-card .badge.warning,
.video-inspector-badges .badge.warning {
  border-color: rgba(217, 119, 6, 0.20);
  background: rgba(217, 119, 6, 0.10);
  color: #92400e;
}

.video-table .badge.danger,
.video-item .badge.danger,
.video-board-card .badge.danger,
.video-inspector-badges .badge.danger {
  border-color: rgba(220, 38, 38, 0.18);
  background: rgba(220, 38, 38, 0.09);
  color: #b91c1c;
}

.video-table-error {
  display: block;
  margin-top: 4px;
  color: #b91c1c;
  line-height: 1.4;
}

.video-board {
  display: grid;
  grid-template-columns: repeat(4, minmax(220px, 1fr));
  gap: 12px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.video-board-col {
  min-width: 220px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: rgba(248, 250, 252, 0.68);
  padding: 10px;
}

.video-board-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
  color: var(--text);
}

.video-board-head span {
  display: inline-grid;
  place-items: center;
  min-width: 24px;
  height: 24px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid var(--border);
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.video-board-list {
  display: grid;
  gap: 10px;
}

.video-board-card {
  display: grid;
  gap: 8px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-elev);
  box-shadow: var(--shadow-sm);
}

.video-board-card.is-selected {
  border-color: rgba(10, 132, 255, 0.46);
  box-shadow: 0 12px 30px rgba(10, 132, 255, 0.10);
}

.video-board-card-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}

.video-board-card .item-actions {
  justify-content: flex-start;
}

.video-item {
  display: grid;
  gap: 8px;
  border-left: 3px solid rgba(10, 132, 255, 0.35);
  cursor: default;
}

.video-item .item-head {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: start;
  gap: 12px;
}

.video-item .item-actions {
  max-width: 260px;
}

.video-item.is-completed { border-left-color: #30d158; }
.video-item.is-failed { border-left-color: #ff453a; }
.video-item.is-active { border-left-color: #ff9f0a; }
.video-item.is-selected {
  border-color: rgba(10, 132, 255, 0.46);
  border-left-color: #0a84ff;
  box-shadow: 0 12px 30px rgba(10, 132, 255, 0.10);
}

.video-row-check {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  margin-top: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: #fff;
}

.video-row-check input {
  width: 15px;
  height: 15px;
  margin: 0;
}

.video-item-title-row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.video-progress {
  position: relative;
  height: 14px;
  border-radius: 8px;
  background: #eef2f7;
  overflow: hidden;
}
.video-progress-bar {
  height: 100%;
  background: linear-gradient(90deg, #16a34a, #0f766e);
  transition: width 0.4s ease;
}
.video-progress span {
  position: absolute;
  inset: 0;
  display: grid;
  place-items: center;
  font-size: 11px;
  font-weight: 600;
  color: #0f172a;
  letter-spacing: 0.04em;
}

.video-detail-grid {
  display: grid;
  grid-template-columns: minmax(260px, 0.9fr) minmax(0, 1.1fr);
  gap: 18px;
}

.video-steps {
  display: grid;
  gap: 8px;
}

.video-step {
  display: flex;
  gap: 8px;
  align-items: center;
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: rgba(15, 23, 42, 0.03);
}

.video-step.is-done {
  border-color: rgba(48, 209, 88, 0.28);
  background: rgba(48, 209, 88, 0.10);
}

.video-step.is-running {
  border-color: rgba(255, 159, 10, 0.30);
  background: rgba(255, 159, 10, 0.10);
}

.video-step.is-failed {
  border-color: rgba(255, 69, 58, 0.30);
  background: rgba(255, 69, 58, 0.10);
}

.step-icon {
  width: 24px;
  height: 24px;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: #fff;
  border: 1px solid var(--border);
  font-size: 12px;
}

.video-thumbs {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.video-thumb {
  min-height: 72px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background:
    linear-gradient(135deg, rgba(10, 132, 255, 0.18), rgba(20, 184, 166, 0.12)),
    #fff;
  display: flex;
  align-items: flex-end;
  padding: 8px;
}

.video-thumb small {
  display: inline-grid;
  place-items: center;
  min-width: 22px;
  height: 22px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.80);
  color: var(--text);
  font-weight: 700;
}

.video-player-wrap video {
  width: 100%;
  max-height: 420px;
  border-radius: var(--radius-md);
  background: #020617;
}

.video-inspector-title {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 12px;
}

.video-inspector-title h3 {
  margin: 0 0 4px;
  font-size: 16px;
  line-height: 1.35;
}

.video-inspector-title p {
  margin: 0;
}

.video-inspector-badges {
  margin-top: 10px;
}

.video-inspector-section {
  display: grid;
  gap: 8px;
  margin-top: 16px;
}

.video-inspector-section h3 {
  margin: 0;
  font-size: 14px;
}

.video-quality-card {
  display: grid;
  grid-template-columns: 86px minmax(0, 1fr);
  gap: 12px;
  align-items: stretch;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px;
  background: rgba(15, 23, 42, 0.025);
}

.video-quality-repair {
  grid-column: 2;
  justify-self: start;
}

.video-quality-card.is-ok {
  border-color: rgba(34, 197, 94, 0.35);
  background: rgba(34, 197, 94, 0.06);
}

.video-quality-card.is-warn {
  border-color: rgba(245, 158, 11, 0.38);
  background: rgba(245, 158, 11, 0.07);
}

.video-quality-score {
  display: grid;
  place-items: center;
  gap: 2px;
  min-height: 72px;
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.78);
  border: 1px solid rgba(15, 23, 42, 0.08);
  text-align: center;
}

.video-quality-score strong {
  font-size: 28px;
  line-height: 1;
}

.video-quality-score span {
  color: var(--muted);
  font-size: 11px;
}

.video-quality-copy {
  display: grid;
  align-content: center;
  gap: 8px;
  min-width: 0;
}

.video-quality-copy ul,
.video-quality-copy p {
  margin: 0;
}

.video-quality-copy ul {
  padding-left: 18px;
  color: var(--text);
  font-size: 12px;
  line-height: 1.5;
}

.video-inspector-actions {
  margin-top: 14px;
}

.video-empty-box {
  display: grid;
  place-items: center;
  min-height: 86px;
  border: 1px dashed var(--border);
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.025);
  color: var(--muted);
  font-size: 12px;
}

.video-readiness-panel {
  display: grid;
  gap: 10px;
  margin-top: 12px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.72);
}

.video-readiness-head {
  display: grid;
  grid-template-columns: 78px minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
}

.video-readiness-head h3 {
  margin: 0 0 3px;
  font-size: 15px;
}

.video-readiness-head p {
  margin: 0;
}

.video-readiness-score {
  display: grid;
  place-items: center;
  min-height: 68px;
  border-radius: var(--radius-sm);
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(245, 158, 11, 0.10);
}

.video-readiness-score.is-ready {
  background: rgba(34, 197, 94, 0.10);
  border-color: rgba(34, 197, 94, 0.28);
}

.video-readiness-score.is-blocked {
  background: rgba(239, 68, 68, 0.10);
  border-color: rgba(239, 68, 68, 0.28);
}

.video-readiness-score strong {
  font-size: 26px;
  line-height: 1;
}

.video-readiness-score span {
  color: var(--muted);
  font-size: 11px;
}

.video-readiness-checks {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.video-readiness-check {
  display: grid;
  gap: 3px;
  padding: 9px;
  border-radius: var(--radius-sm);
  border: 1px solid rgba(245, 158, 11, 0.28);
  background: rgba(245, 158, 11, 0.06);
}

.video-readiness-check.is-ok {
  border-color: rgba(34, 197, 94, 0.26);
  background: rgba(34, 197, 94, 0.06);
}

.video-readiness-check strong {
  font-size: 12px;
}

.video-readiness-check span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.video-readiness-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.video-autopilot-status {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(220px, 0.9fr);
  gap: 10px;
  padding: 10px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.025);
}

.video-autopilot-status > div,
.video-autopilot-events {
  display: grid;
  gap: 4px;
}

.video-autopilot-status strong {
  font-size: 12px;
}

.video-autopilot-status span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.video-batch-brief {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.video-batch-brief > div,
.video-batch-job {
  display: grid;
  gap: 4px;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.025);
}

.video-batch-brief strong,
.video-batch-job strong {
  font-size: 12px;
}

.video-batch-brief span,
.video-batch-job span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.45;
}

.video-batch-jobs {
  display: grid;
  gap: 8px;
}

.video-batch-job {
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
}

.video-readiness-ok {
  margin: 0;
}

@media (max-width: 1100px) {
  .video-workbench,
  .video-detail-grid {
    grid-template-columns: 1fr;
  }
  .video-flow-steps,
  .video-resource-grid,
  .video-metrics-grid,
  .video-readiness-checks,
  .video-autopilot-status {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .video-metric-wide {
    grid-column: span 2;
  }
  .video-preview-card {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 720px) {
  .video-top-refresh {
    position: static;
    width: fit-content;
  }
  .video-hero,
  .video-flow-guide-head,
  .panel-head {
    align-items: stretch;
    flex-direction: column;
  }
  .video-flow-steps,
  .video-resource-grid,
  .video-metrics-grid {
    grid-template-columns: 1fr;
  }
  .video-metric-wide {
    grid-column: span 1;
  }
  .video-hero-actions,
  .video-list-controls,
  .video-list-toolbar,
  .video-bulkbar {
    justify-content: flex-start;
  }
  .video-list-toolbar {
    align-items: stretch;
    flex-direction: column;
    grid-template-columns: 1fr;
    grid-template-areas:
      "controls"
      "actions";
  }
  .video-toolbar-left {
    justify-content: flex-start;
    flex-wrap: wrap;
  }
  .video-credits-pill {
    margin-left: 0;
  }
  .video-list-controls {
    grid-template-columns: 1fr;
    width: 100%;
  }
  .video-list-controls input,
  .video-list-controls select {
    flex: 1;
  }
  .video-bulkbar {
    align-items: stretch;
    flex-direction: column;
  }
  .video-bulk-actions {
    justify-content: flex-start;
  }
  .video-pagination,
  .video-page-actions {
    align-items: stretch;
    flex-direction: column;
    justify-content: flex-end;
  }
  .video-form-grid,
  .video-stats {
    grid-template-columns: 1fr;
  }
  .video-list-controls input {
    min-width: 0;
    width: 100%;
  }
  .video-list-controls select,
  .video-toolbar-left button,
  .video-bulk-actions button {
    width: 100%;
  }
  .video-view-switch {
    width: 100%;
  }
  .video-view-switch button {
    flex: 1;
  }
  .video-thumbs {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .video-item .item-head {
    grid-template-columns: auto minmax(0, 1fr);
  }
  .video-item .item-actions {
    grid-column: 2;
    justify-content: flex-start;
    max-width: none;
  }
}

/* =========================================================================
 * 左右双列布局：左侧会话列表（固定宽），右侧详情（自适应）
 * ========================================================================= */
.conv-shell {
  display: grid;
  grid-template-columns: minmax(360px, 420px) minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  min-height: calc(100vh - 200px);
}

/* 左列：自身独立滚动，工具栏紧凑布局 */
.conv-list-panel {
  position: sticky;
  top: 16px;
  max-height: calc(100vh - 48px);
  overflow: hidden;
  display: grid;
  grid-template-rows: auto auto auto auto 1fr;
  padding: 14px;
}
.conv-list-panel .panel-head {
  flex-direction: column;
  align-items: stretch;
  gap: 8px;
}
.conv-list-panel .conv-toolbar {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 6px;
}
.conv-list-panel .conv-toolbar > select,
.conv-list-panel .conv-toolbar > input[type="search"] {
  width: 100%;
  min-width: 0;
  padding: 6px 8px;
  min-height: 30px;
  font-size: 12px;
}
.conv-list-panel .conv-toolbar > input[type="search"],
.conv-list-panel .conv-toolbar > details,
.conv-list-panel .conv-toolbar > #refreshConversationsBtn {
  grid-column: 1 / -1;
}
.conv-list-panel .conv-toolbar > label {
  font-size: 11px;
}
.conv-list-panel #conversationsKeyboardHint { font-size: 11px; line-height: 1.5; }
.conv-list-panel .quick-filter-chips { gap: 4px; }
.conv-list-panel .quick-filter-chip { font-size: 11px; padding: 3px 8px; min-height: 24px; }
.conv-list-panel .bulk-bar { flex-direction: column; gap: 6px; align-items: stretch; padding: 8px; }
.conv-list-panel .bulk-bar button { width: 100%; padding: 6px 8px; font-size: 12px; min-height: 28px; }
.conv-list-panel .list {
  overflow-y: auto;
  min-height: 200px;
  padding-right: 4px;
  margin-right: -4px;
}
.conv-list-panel .conv-item .item-actions { gap: 4px; }
.conv-list-panel .conv-item .item-actions button { padding: 4px 8px; font-size: 11px; min-height: 26px; }
/* 左列里 pin-toggle 紧凑 */
.conv-list-panel .pin-toggle { min-height: 26px; padding: 0 6px; }

/* 右列：独立滚动，chat thread 占满高度 */
.conv-detail-panel {
  position: sticky;
  top: 16px;
  max-height: calc(100vh - 48px);
  display: grid;
  grid-template-rows: auto 1fr auto;
  overflow: hidden;
}
.conv-detail-panel .panel-head { flex-wrap: wrap; gap: 8px; }
.conv-detail-panel .chat-thread-wrap { display: flex; min-height: 0; position: relative; }
.conv-detail-panel .chat-thread {
  flex: 1;
  max-height: none !important;
  min-height: 220px;
  height: 100%;
  overflow-y: auto;
}
/* 右列内的可滚动中间区域：把 header / summary / visitor 等卡片 + chat thread + 回复 form 三段分配 */
.conv-detail-panel > #conversationHeaderCard,
.conv-detail-panel > #conversationManageRow,
.conv-detail-panel > #conversationTagsEditor,
.conv-detail-panel > #slaStrip,
.conv-detail-panel > #conversationSummaryCard,
.conv-detail-panel > #visitorInfoCard,
.conv-detail-panel > #conversationNoteBox,
.conv-detail-panel > #conversationAuditPanel,
.conv-detail-panel > .msg-search-row {
  grid-column: 1;
}
/* 把所有"中间内容"合并到一个可滚动容器是更优解，但为最小改动，让 detail-panel 自身可滚 */
.conv-detail-panel {
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.conv-detail-panel .chat-thread-wrap {
  flex: 1;
  min-height: 240px;
}

/* 提示文案：左侧 -> 不再说"上方列表" */

/* 让右侧粘性回复栏停留在 detail-panel 内部底部 */
.conv-detail-panel #conversationReplyForm {
  position: sticky;
  bottom: -12px;
  background: var(--surface);
  border-top: 1px solid var(--border);
  padding-top: 10px;
  margin-top: 4px;
  z-index: 3;
}
html[data-theme="dark"] .conv-detail-panel #conversationReplyForm { background: var(--surface); }

/* 窄屏：回退为上下堆叠 */
@media (max-width: 960px) {
  .conv-shell {
    grid-template-columns: 1fr;
    min-height: 0;
  }
  .conv-list-panel,
  .conv-detail-panel {
    position: static;
    max-height: none;
    overflow: visible;
  }
  .conv-list-panel .conv-toolbar { grid-template-columns: 1fr 1fr; }
}

/* =========================================================================
 * 会话统计仪表盘（/conversations）专属
 * ========================================================================= */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 10px;
}
.kpi-card {
  border: 1px solid var(--border);
  border-radius: var(--radius-md, 12px);
  padding: 12px 14px;
  background: var(--surface, #fff);
  display: grid;
  gap: 2px;
}
.kpi-card .kpi-label { font-size: 12px; color: var(--muted); }
.kpi-card strong { font-size: 22px; font-weight: 700; }
.kpi-card.warn { border-color: #fcd34d; background: linear-gradient(180deg, #fffbeb 0%, var(--surface, #fff) 60%); }
.kpi-card.success { border-color: #99f6e4; background: linear-gradient(180deg, #ecfdf5 0%, var(--surface, #fff) 60%); }

.bar-grid {
  display: grid;
  gap: 6px;
}
.bar-row {
  display: grid;
  grid-template-columns: 140px 1fr 56px;
  gap: 10px;
  align-items: center;
  font-size: 13px;
}
.bar-label { color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-value { color: var(--muted); text-align: right; }
.bar {
  height: 10px;
  background: #e2e8f0;
  border-radius: 999px;
  overflow: hidden;
}
.bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--primary, #0a84ff), var(--primary-2, #5e5ce6));
  border-radius: 999px;
  transition: width 240ms ease;
}
html[data-theme="dark"] .bar { background: #1f2937; }

.two-col {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 16px;
}
@media (max-width: 900px) {
  .two-col { grid-template-columns: 1fr; }
}

.ranking { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; }
.ranking li {
  display: flex; justify-content: space-between; gap: 12px; align-items: baseline;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface, #fff);
  font-size: 13px;
}
.awaiting-list .awaiting-link {
  display: flex; justify-content: space-between; gap: 12px; width: 100%;
  background: transparent; padding: 0;
}

.activity-chart {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 8px;
  height: 180px;
  align-items: end;
}
.activity-chart .day-col {
  display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 4px;
  position: relative;
  height: 100%;
}
.activity-chart .day-bar {
  width: 60%;
  min-height: 2px;
  background: linear-gradient(180deg, var(--primary, #0a84ff), var(--primary-2, #5e5ce6));
  border-radius: 6px 6px 0 0;
  transition: height 240ms ease;
}
.activity-chart .day-label { font-size: 11px; color: var(--muted); }
.activity-chart .day-count { font-size: 11px; color: var(--text); font-weight: 600; }

/* 会话列表页面：v12 自动注入的 metricsRow / agent-stats-strip 不再展示（已搬到 /conversations 仪表盘） */
body.has-conv-shell #metricsRow,
body.has-conv-shell .agent-stats-strip,
.conv-shell #metricsRow,
.conv-shell .agent-stats-strip { display: none !important; }

/* =========================================================================
 * 会话详情区"重新排版"
 *   目标：聊天为主，元信息/工具收纳，回复区紧凑
 * ========================================================================= */

/* 详情面板：明确的纵向布局，chat thread 必须占满剩余高度 */
.conv-shell .conv-detail-panel {
  display: flex !important;
  flex-direction: column;
  gap: 8px !important;
  padding: 12px !important;
  overflow: hidden !important;
}

/* 顶部 header：标题 + 操作按钮 → 一行，按钮区允许横向滚动 */
.conv-shell .conv-detail-panel > .panel-head {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  flex-wrap: nowrap;
}
.conv-shell .conv-detail-panel > .panel-head > div:first-child h2 {
  font-size: 15px;
  margin: 0;
}
.conv-shell .conv-detail-panel > .panel-head > div:first-child p {
  font-size: 11px;
  margin: 2px 0 0;
}
.conv-shell .conv-detail-panel #conversationDetailActions {
  display: flex !important;
  gap: 4px !important;
  flex-wrap: nowrap !important;
  overflow-x: auto;
  max-width: 100%;
  scrollbar-width: thin;
  padding-bottom: 2px;
}
.conv-shell .conv-detail-panel #conversationDetailActions::-webkit-scrollbar { height: 4px; }
.conv-shell .conv-detail-panel #conversationDetailActions button,
.conv-shell .conv-detail-panel #conversationDetailActions label {
  flex: 0 0 auto;
  font-size: 11px;
  padding: 4px 8px;
  min-height: 26px;
  white-space: nowrap;
}

/* 元信息卡：横向单行 chip 而不是上下两栏键值对 */
.conv-shell .conv-detail-panel #conversationHeaderCard {
  padding: 8px 10px !important;
  font-size: 12px;
}
.conv-shell .conv-detail-panel #conversationHeaderCard .conv-meta-grid {
  display: flex !important;
  flex-wrap: wrap;
  gap: 4px 14px !important;
}
.conv-shell .conv-detail-panel #conversationHeaderCard .conv-meta-row {
  flex-direction: row !important;
  gap: 4px !important;
  align-items: baseline;
  font-size: 12px;
}
.conv-shell .conv-detail-panel #conversationHeaderCard .conv-meta-row > .muted {
  font-size: 11px !important;
}

/* 指派 + 搁置 + 标签：合并到一行紧凑 strip */
.conv-shell .conv-detail-panel #conversationManageRow,
.conv-shell .conv-detail-panel #conversationTagsEditor,
.conv-shell .conv-detail-panel #slaStrip {
  padding: 6px 10px !important;
  font-size: 12px;
}
.conv-shell .conv-detail-panel #conversationTagsEditor {
  display: flex !important;
  align-items: center;
  gap: 8px;
}
.conv-shell .conv-detail-panel #conversationTagsEditor strong { font-size: 11px; color: var(--muted); }
.conv-shell .conv-detail-panel #conversationTagsEditor input { flex: 1; min-width: 120px; padding: 4px 8px; min-height: 26px; }

/* "更多信息" 折叠：默认隐藏次级卡（用户开关后再显示） */
.conv-shell .conv-detail-panel:not(.show-extras) #conversationHeaderCard,
.conv-shell .conv-detail-panel:not(.show-extras) #conversationManageRow,
.conv-shell .conv-detail-panel:not(.show-extras) #conversationTagsEditor,
.conv-shell .conv-detail-panel:not(.show-extras) #slaStrip,
.conv-shell .conv-detail-panel:not(.show-extras) #conversationSummaryCard,
.conv-shell .conv-detail-panel:not(.show-extras) #visitorInfoCard,
.conv-shell .conv-detail-panel:not(.show-extras) #conversationNoteBox,
.conv-shell .conv-detail-panel:not(.show-extras) #relatedEntitiesCard,
.conv-shell .conv-detail-panel:not(.show-extras) #conversationAuditPanel {
  display: none !important;
}

/* 折叠时显示一个轻量摘要条 */
.conv-detail-summary-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 10px;
  background: var(--surface, #fff);
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 12px;
  flex-wrap: wrap;
}
.conv-detail-summary-bar .toggle-extras {
  margin-left: auto;
  background: transparent;
  color: var(--info, #2563eb);
  border: 0;
  cursor: pointer;
  font-size: 12px;
  font-weight: 600;
  padding: 2px 6px;
}
.conv-detail-summary-bar .toggle-extras:hover { background: #e0f2fe; border-radius: 4px; }

/* 聊天线程：占满剩余高度 */
.conv-shell .conv-detail-panel .chat-thread-wrap {
  flex: 1 1 auto;
  min-height: 220px;
  position: relative;
  display: flex;
}
.conv-shell .conv-detail-panel .chat-thread {
  flex: 1;
  height: auto;
  max-height: none !important;
  min-height: 0;
  border: 1px solid var(--border);
  border-radius: 8px;
  overflow-y: auto;
}

/* 回复区：用 details 隐藏快捷回复 / 变量 / AI 改写 chip 行 */
.conv-shell .conv-detail-panel #conversationReplyForm {
  position: sticky;
  bottom: 0;
  background: var(--surface, #fff);
  border-top: 1px solid var(--border);
  padding: 8px 0 0;
  margin: 0;
  display: grid;
  gap: 6px;
  z-index: 3;
}
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:first-child {
  grid-template-columns: 1fr auto;
  gap: 6px;
}
.conv-shell .conv-detail-panel #conversationReplyForm input[name="conversation_id"] {
  display: none; /* 用户不需要看到，readonly UUID */
}
.conv-shell .conv-detail-panel #conversationReplyForm input[name="sender_name"] {
  padding: 4px 8px; min-height: 26px; font-size: 12px; max-width: 200px;
}
/* 默认折叠快捷回复 / 变量插入 / AI 改写 / v13extras 这些"高级"行 */
.conv-shell .conv-detail-panel #conversationReplyForm:not(.show-toolbar) #quickReplies,
.conv-shell .conv-detail-panel #conversationReplyForm:not(.show-toolbar) #varInsertChips,
.conv-shell .conv-detail-panel #conversationReplyForm:not(.show-toolbar) #toneChips,
.conv-shell .conv-detail-panel #conversationReplyForm:not(.show-toolbar) #v13ExtrasRow {
  display: none !important;
}
/* 紧凑底部操作行：内部备注 / Enter 直接发送 / AI 合规 等 label 紧凑 */
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child {
  grid-template-columns: 1fr !important;
  display: flex !important;
  flex-wrap: wrap;
  gap: 6px !important;
  align-items: center;
}
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > * {
  flex: 0 0 auto;
}
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > small,
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > #replyHint {
  flex: 1 1 100%;
  font-size: 11px;
}
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > label {
  font-size: 11px;
  padding: 2px 6px;
  border-radius: 4px;
  background: #f1f5f9;
}
.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > button {
  padding: 6px 12px;
  min-height: 30px;
  font-size: 13px;
}
.conv-shell .conv-detail-panel #conversationReplyForm textarea[name="body"] {
  min-height: 60px;
  padding: 8px 10px;
  font-size: 13px;
}

/* 回复"展开高级工具"按钮（注入的 toggle 链接） */
.reply-toolbar-toggle {
  background: transparent; border: 0; color: var(--info, #2563eb);
  font-size: 11px; cursor: pointer; padding: 0 4px;
}
.reply-toolbar-toggle:hover { text-decoration: underline; }

/* 究极收尾样式：依赖 / 已读 / 进度条 / Markdown / 拖拽 / canned 弹出 / dark polish */
.dep-list { display: grid; gap: 4px; font-size: 12px; margin-top: 8px; }
.dep-list h4 { margin: 4px 0; font-size: 12px; color: var(--muted); }
.dep-item a { color: var(--info); text-decoration: none; }

.ticket-item.is-unread::before {
  content: ""; position: absolute; left: -1px; top: 10px; bottom: 10px;
  width: 3px; background: var(--info); border-radius: 0 3px 3px 0;
}
.ticket-item { position: relative; }

.bulk-progress { height: 4px; background: #e2e8f0; border-radius: 999px; overflow: hidden; margin-top: 6px; }
.bulk-progress span { display: block; height: 100%; background: var(--primary); transition: width 0.2s; }

.attach-drop-zone {
  margin-top: 8px; padding: 14px; border: 2px dashed var(--border);
  border-radius: 6px; text-align: center; color: var(--muted); font-size: 12px;
}
.attach-drop-zone.is-dragover { background: #ecfdf5; border-color: var(--success); color: var(--success); }

.markdown-rendered code { background: #eef2f7; padding: 1px 4px; border-radius: 3px; font-size: 90%; }
.markdown-rendered pre { background: #f8fafc; padding: 8px; border-radius: 4px; overflow-x: auto; }
.markdown-rendered a { color: var(--info); }
body[data-theme="dark"] .markdown-rendered code { background: #1f2937; color: #fde047; }
body[data-theme="dark"] .markdown-rendered pre { background: #0b1220; color: #cbd5e1; }

.canned-popover {
  position: absolute; background: #fff; border: 1px solid var(--border);
  border-radius: 6px; box-shadow: 0 8px 24px rgba(15,23,42,0.12);
  z-index: 80; min-width: 220px; max-height: 220px; overflow-y: auto;
  padding: 4px;
}
.canned-popover-item {
  padding: 6px 10px; border-radius: 4px; cursor: pointer; font-size: 12px;
}
.canned-popover-item:hover, .canned-popover-item.is-focus { background: #f1f5f9; }
.canned-popover-item small { color: var(--muted); margin-left: 6px; }

.cf-row { display: grid; grid-template-columns: 1fr 1fr auto; gap: 6px; margin-top: 4px; }
.cf-row input { padding: 4px 6px; font-size: 12px; }

body[data-theme="dark"] .modal-card { background: #111827; }

.work-report-modal {
  width: min(620px, 95vw);
}

.work-report-body {
  display: grid;
  gap: 12px;
}

.work-report-summary {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.work-report-summary > div {
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  background: #f9fafb;
  display: grid;
  gap: 4px;
}

.work-report-summary strong {
  font-size: 22px;
  line-height: 1.1;
}

.work-report-table-wrap {
  overflow: auto;
  border: 1px solid var(--border);
  border-radius: 8px;
}

.work-report-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.work-report-table th,
.work-report-table td {
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
}

.work-report-table th {
  color: var(--muted);
  background: #f9fafb;
  font-weight: 700;
}

.work-report-table tr:last-child td {
  border-bottom: 0;
}
body[data-theme="dark"] .breakdown-bar span { background: var(--info); }
body[data-theme="dark"] .timer-row code { background: #1f2937; color: #fef3c7; }

.metric-extra-bar { display: flex; align-items: center; gap: 6px; font-size: 11px; color: var(--muted); }
.unread-pill {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 18px; height: 18px; padding: 0 5px;
  background: var(--info); color: #fff; border-radius: 999px;
  font-size: 10px; font-weight: 700;
}

/* ===== 知识库 v10：A/B 徽章 / 服务端关注 / 移动端 ===== */
@media (max-width: 720px) {
  .knowledge-item .item-actions {
    flex-direction: column;
    align-items: flex-end;
    gap: 4px;
  }
  .knowledge-item .item-actions button {
    padding: 4px 8px;
    font-size: 11px;
  }
  .knowledge-filters {
    grid-template-columns: 1fr !important;
  }
  .quick-filters {
    overflow-x: auto;
    flex-wrap: nowrap;
  }
  .saved-views {
    flex-wrap: wrap;
  }
  .bulk-bar {
    flex-direction: column;
    align-items: stretch;
  }
  .bulk-bar .row-gap {
    flex-wrap: wrap;
  }
  .topbar .org-box {
    width: 100%;
    margin-top: 8px;
  }
}

[data-v10-toolbar] {
  display: inline-flex;
  gap: 6px;
  flex-wrap: wrap;
}

/* =========================================================================
 * conversations_list SaaS 工作台重排
 * 左侧：会话收件箱；右侧：客服处理台。避免 sticky 覆盖顶栏，修正筛选控件密度。
 * ========================================================================= */
input[type="checkbox"],
input[type="radio"] {
  width: auto;
  min-height: 0;
  padding: 0;
  box-shadow: none;
}

body:has(.conv-shell) .main {
  padding-bottom: 24px;
}

body:has(.conv-shell) .topbar {
  min-height: 72px;
}

body:has(.conv-shell) .topbar-extras {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
}

body:has(.conv-shell) .ui-prefs {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

body:has(.conv-shell) .ui-prefs .mini,
body:has(.conv-shell) .ui-prefs select {
  min-height: 30px;
  padding: 4px 8px;
  font-size: 12px;
}

.conv-shell {
  grid-template-columns: minmax(420px, 460px) minmax(0, 1fr) !important;
  gap: 16px !important;
  align-items: stretch !important;
  min-height: auto !important;
  height: calc(100vh - 118px);
}

.conv-list-panel,
.conv-detail-panel {
  position: static !important;
  max-height: none !important;
  min-height: 0;
  height: 100%;
  border-radius: 8px;
  overflow: hidden !important;
}

.conv-list-panel {
  display: flex !important;
  flex-direction: column;
  gap: 12px;
  padding: 14px !important;
}

.conv-list-panel > .panel-head {
  display: grid !important;
  grid-template-columns: 1fr;
  gap: 12px !important;
  align-items: stretch !important;
  min-height: 0;
}

.conv-list-panel > .panel-head > div:first-child {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
}

.conv-list-panel > .panel-head h2 {
  white-space: nowrap;
}

.conv-list-panel > .panel-head p {
  margin: 0;
  text-align: right;
}

.conv-list-panel .conv-toolbar {
  display: grid !important;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px !important;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f9fafb;
}

.conv-list-panel .conv-toolbar > select,
.conv-list-panel .conv-toolbar > input[type="search"],
.conv-list-panel .conv-toolbar > button,
.conv-list-panel .conv-toolbar > details {
  width: 100%;
  min-width: 0;
  min-height: 34px;
  font-size: 12px;
}

.conv-list-panel .conv-toolbar > input[type="search"] {
  grid-column: 1 / -1;
  order: -1;
}

.conv-list-panel .conv-toolbar > #conversationViewsSelect,
.conv-list-panel .conv-toolbar > details,
.conv-list-panel .conv-toolbar > #refreshConversationsBtn {
  grid-column: auto !important;
}

.conv-list-panel .conv-toolbar > label {
  min-height: 30px;
  display: inline-flex !important;
  align-items: center !important;
  gap: 6px !important;
  margin: 0;
  padding: 4px 8px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: #fff;
  color: var(--muted);
  font-size: 12px !important;
}

.filter-popout {
  position: relative;
}

.filter-popout .as-button {
  justify-content: center;
  width: 100%;
  min-height: 34px;
  padding: 7px 10px;
}

.filter-popout-body {
  right: auto;
  left: 0;
  width: min(420px, 82vw);
  padding: 12px;
}

.quick-filter-chips {
  padding: 0 2px;
}

.conv-list-panel .quick-filter-chips {
  display: flex;
  gap: 6px !important;
  overflow-x: auto;
  flex-wrap: nowrap;
  padding-bottom: 2px;
}

.conv-list-panel .quick-filter-chips > .muted {
  flex: 0 0 auto;
  align-self: center;
}

.conv-list-panel .quick-filter-chip {
  flex: 0 0 auto;
  min-height: 28px !important;
  padding: 5px 10px !important;
  border-radius: 999px;
  font-size: 12px !important;
  white-space: nowrap;
}

.conv-list-panel #activeFilterChips {
  max-height: 64px;
  overflow: auto;
}

.conv-list-panel #conversationsKeyboardHint {
  margin: 0;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f9fafb;
  color: var(--muted);
  font-size: 11px !important;
  line-height: 1.65 !important;
}

.conv-list-panel .bulk-bar {
  flex: 0 0 auto;
}

.conv-list-panel .list {
  flex: 1 1 auto;
  min-height: 0 !important;
  overflow-y: auto;
  padding: 2px 4px 2px 0;
  margin-right: -4px;
}

.conv-list-panel .empty-state {
  flex: 0 0 auto;
}

.conv-list-panel .conv-item {
  padding: 12px;
  border-radius: 8px;
  background: #fff;
}

.conv-list-panel .conv-item + .conv-item {
  margin-top: 8px;
}

.conv-list-panel .conv-item-title {
  min-width: 0;
}

.conv-list-panel .conv-item-title strong,
.conv-list-panel .conv-item p {
  display: -webkit-box;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.conv-list-panel .conv-item-title strong {
  -webkit-line-clamp: 1;
}

.conv-list-panel .conv-item p {
  -webkit-line-clamp: 2;
}

.conv-list-panel .item-head {
  align-items: flex-start;
}

.conv-list-panel .item-actions {
  flex: 0 0 auto;
}

.conv-detail-panel {
  display: flex !important;
  flex-direction: column !important;
  gap: 10px !important;
  padding: 14px !important;
  background: #fff;
}

.conv-shell .conv-detail-panel > .panel-head {
  flex: 0 0 auto;
  display: grid !important;
  grid-template-columns: 1fr;
  align-items: start;
  gap: 8px !important;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border);
}

.conv-shell .conv-detail-panel > .panel-head > div:first-child h2 {
  font-size: 16px;
}

.conv-shell .conv-detail-panel > .panel-head > div:first-child p {
  max-width: 560px;
  font-size: 12px;
}

.conv-shell .conv-detail-panel #conversationDetailActions {
  justify-content: flex-start;
  width: 100%;
  max-width: 100%;
  padding-bottom: 4px;
}

.conv-shell .conv-detail-panel #conversationDetailActions button,
.conv-shell .conv-detail-panel #conversationDetailActions label {
  min-height: 30px;
  border-radius: 6px;
  font-size: 12px;
}

.conv-detail-summary-bar {
  flex: 0 0 auto;
  background: #f9fafb;
}

.conv-shell .conv-detail-panel .chat-thread-wrap {
  flex: 1 1 auto;
  min-height: 280px;
}

.conv-shell .conv-detail-panel .chat-thread {
  min-height: 100%;
  padding: 14px;
  background: #f8fafc;
}

.conv-shell .conv-detail-panel #conversationReplyForm {
  flex: 0 0 auto;
  bottom: 0;
  margin: 0 -14px -14px;
  padding: 10px 14px 14px;
  background: #fff;
  box-shadow: 0 -1px 0 var(--border);
}

.conv-shell .conv-detail-panel #conversationReplyForm textarea[name="body"] {
  min-height: 74px;
  resize: vertical;
}

.conv-shell .conv-detail-panel #conversationReplyForm > .form-grid:last-child > label {
  background: #f9fafb;
  border: 1px solid var(--border);
}

.conv-shell .conv-detail-panel #conversationReplySubmit {
  margin-left: auto;
}

.chat-bubble {
  border-radius: 8px;
}

.modal-backdrop {
  backdrop-filter: blur(4px);
}

@media (max-width: 1280px) {
  .conv-shell {
    grid-template-columns: minmax(360px, 420px) minmax(0, 1fr) !important;
  }

  .conv-shell .conv-detail-panel #conversationDetailActions {
    max-width: 44vw;
  }
}

@media (max-width: 960px) {
  .conv-shell {
    height: auto;
    grid-template-columns: 1fr !important;
  }

  .conv-list-panel,
  .conv-detail-panel {
    height: auto;
    overflow: visible !important;
  }

  .conv-list-panel .list {
    max-height: 520px;
  }

  .conv-shell .conv-detail-panel > .panel-head {
    grid-template-columns: 1fr;
  }

  .conv-shell .conv-detail-panel #conversationDetailActions {
    max-width: 100%;
    justify-content: flex-start;
  }
}

@media (max-width: 640px) {
  .conv-list-panel .conv-toolbar {
    grid-template-columns: 1fr;
  }

  .conv-list-panel .conv-toolbar > input[type="search"],
  .conv-list-panel .conv-toolbar > #conversationViewsSelect,
  .conv-list-panel .conv-toolbar > details,
  .conv-list-panel .conv-toolbar > #refreshConversationsBtn {
    grid-column: 1 !important;
  }
}

/* conversations_list clean SaaS refactor */
.conv-clean-shell {
  grid-template-columns: minmax(360px, 420px) minmax(0, 1fr) !important;
  height: calc(100vh - 112px);
  min-height: 660px;
  gap: 14px !important;
}

.conv-clean-shell .conv-list-panel,
.conv-clean-shell .conv-detail-panel {
  border-radius: 8px;
  border: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
}

.conv-list-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding-bottom: 2px;
}

.conv-list-header h2 {
  margin: 0;
  font-size: 17px;
}

.conv-list-header p {
  margin: 4px 0 0;
  font-size: 12px;
}

.conv-header-actions {
  display: flex;
  gap: 6px;
  flex: 0 0 auto;
}

.conv-filter-card {
  display: grid;
  gap: 8px;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: rgba(248, 250, 252, 0.92);
}

.conv-primary-controls {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 128px auto;
  gap: 8px;
  align-items: center;
}

.conv-primary-controls input,
.conv-primary-controls select,
.conv-primary-controls button {
  width: 100%;
  min-height: 34px;
  font-size: 12px;
}

.conv-advanced-panel {
  border-top: 1px dashed var(--border);
  padding-top: 8px;
}

.conv-advanced-panel > summary,
.conv-keyboard-help > summary,
.reply-tools > summary {
  width: max-content;
  cursor: pointer;
  color: var(--primary);
  font-size: 12px;
  font-weight: 700;
  list-style: none;
}

.conv-advanced-panel > summary::-webkit-details-marker,
.conv-keyboard-help > summary::-webkit-details-marker,
.reply-tools > summary::-webkit-details-marker,
.conv-more-actions > summary::-webkit-details-marker {
  display: none;
}

.conv-secondary-controls {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin-top: 8px;
}

.conv-secondary-controls > * {
  min-width: 0;
  width: 100%;
  min-height: 32px;
  font-size: 12px;
}

#awaitingFilterSlot {
  display: flex;
  align-items: center;
}

#awaitingFilterSlot label {
  min-height: 32px;
  width: 100%;
  padding: 0 8px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: #fff;
}

.conv-inline-check {
  display: inline-flex !important;
  align-items: center !important;
  gap: 6px !important;
  white-space: nowrap;
}

.conv-clean-shell .quick-filter-chips {
  margin: 0;
  padding: 0 2px 2px;
  display: flex;
  gap: 6px;
  overflow-x: auto;
  flex-wrap: nowrap;
}

.conv-clean-shell .quick-filter-chip {
  flex: 0 0 auto;
  min-height: 27px !important;
  padding: 4px 10px !important;
  border-radius: 999px;
  font-size: 12px !important;
}

.conv-stats-strip {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
}

.agent-stat-card {
  min-width: 0;
  padding: 9px 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

.agent-stat-card strong {
  display: block;
  font-size: 18px;
  line-height: 1.1;
  color: var(--text);
}

.agent-stat-card span {
  display: block;
  margin-top: 4px;
  font-size: 12px;
  color: var(--muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.agent-stat-card.danger {
  border-color: #fecaca;
  background: #fff7f7;
}

.agent-stat-card.warning {
  border-color: #fed7aa;
  background: #fffaf0;
}

.agent-stat-card.success {
  border-color: #bbf7d0;
  background: #f0fdf4;
}

.conv-keyboard-help {
  margin: -2px 0 0;
}

.conv-keyboard-help p {
  margin: 6px 0 0 !important;
  padding: 8px 10px !important;
  border-radius: 8px;
}

.conv-clean-shell .saas-bulkbar {
  display: grid;
  grid-template-columns: 1fr;
  position: static;
  padding: 8px;
  box-shadow: none;
  align-items: center;
  gap: 8px;
  max-height: 172px;
  overflow: auto;
}

.conv-clean-shell .saas-bulkbar .row-gap {
  width: 100%;
  flex-wrap: nowrap;
  overflow-x: auto;
  padding-bottom: 2px;
}

.conv-clean-shell .saas-bulkbar button {
  flex: 0 0 auto;
  width: auto !important;
  min-height: 32px;
  white-space: nowrap;
}

.bulk-mini-input,
.bulk-mini-select {
  flex: 0 0 auto;
  width: 116px !important;
  min-height: 32px;
  font-size: 12px;
}

.bulk-mini-select {
  width: 128px !important;
}

.conv-clean-shell #conversationsList {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

.conv-clean-shell .conv-item {
  border: 0;
  border-bottom: 1px solid var(--border);
  border-radius: 0;
  margin: 0 !important;
  padding: 12px 14px;
}

.conv-clean-shell .conv-item:last-child {
  border-bottom: 0;
}

.conv-clean-shell .conv-item:hover,
.conv-clean-shell .conv-item.is-selected,
.conv-clean-shell .conv-item.is-bulk-checked {
  background: rgba(10, 132, 255, 0.06);
}

.conv-clean-shell .conv-detail-panel {
  padding: 0 !important;
  gap: 0 !important;
  position: static !important;
  width: auto !important;
  max-width: none !important;
  min-width: 0 !important;
  margin: 0 !important;
  border-left: 1px solid var(--border) !important;
  border-radius: 8px !important;
  box-shadow: var(--shadow-sm) !important;
  animation: none !important;
}

.conv-clean-shell .conv-detail-panel > .panel-head {
  padding: 16px 18px 12px;
  background: #fff;
}

.conv-detail-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  width: 100% !important;
  max-width: none !important;
  justify-content: flex-start !important;
}

.conv-detail-actions button,
.conv-detail-actions label,
.conv-more-actions > summary {
  min-height: 32px;
  font-size: 12px;
}

.conv-more-actions {
  position: relative;
}

.conv-more-actions > summary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 12px;
}

.conv-more-actions-menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 50;
  min-width: 178px;
  display: grid;
  gap: 6px;
  padding: 8px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  box-shadow: var(--shadow-md);
}

.conv-more-actions:not([open]) .conv-more-actions-menu {
  display: none;
}

.conv-more-actions-menu button {
  width: 100%;
  justify-content: flex-start;
}

.conv-clean-shell #conversationHeaderCard,
.conv-clean-shell .conv-manage-row,
.conv-clean-shell .tags-editor,
.conv-clean-shell .summary-card,
.conv-clean-shell .visitor-info,
.conv-clean-shell .related-card,
.conv-clean-shell .conv-note-box,
.conv-clean-shell .audit-panel,
.conv-clean-shell .msg-search-row {
  margin: 10px 18px 0;
}

.conv-clean-shell .visitor-info {
  padding: 12px;
}

.conv-clean-shell .visitor-info-head {
  align-items: flex-start;
}

.visitor-score {
  flex: 0 0 auto;
  padding: 3px 8px;
  border-radius: 999px;
  border: 1px solid var(--border);
  background: #f8fafc;
  font-size: 12px;
  font-weight: 700;
}

.visitor-score.success {
  color: #047857;
  border-color: #bbf7d0;
  background: #ecfdf5;
}

.visitor-score.warning {
  color: #b45309;
  border-color: #fed7aa;
  background: #fff7ed;
}

.conv-clean-shell .visitor-info-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.ai-reply-suggestion {
  border: 1px solid #bfdbfe;
  border-radius: 8px;
  background: #eff6ff;
  padding: 10px;
}

.ai-reply-suggestion-head,
.ai-reply-suggestion-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.ai-reply-suggestion-head strong {
  font-size: 13px;
}

.ai-reply-suggestion-body {
  margin-top: 8px;
  padding: 10px;
  border: 1px solid rgba(96, 165, 250, 0.45);
  border-radius: 8px;
  background: #fff;
  color: var(--text);
  font-size: 13px;
  line-height: 1.65;
  max-height: 160px;
  overflow: auto;
}

.ai-reply-suggestion-actions {
  justify-content: flex-end;
  margin-top: 8px;
}

.conv-clean-shell .chat-thread-wrap {
  margin: 12px 18px;
  min-height: 300px !important;
}

.conv-clean-shell .chat-thread {
  border-radius: 8px;
  border: 1px solid var(--border);
}

.conv-clean-shell #conversationReplyForm {
  margin: auto 0 0 !important;
  padding: 12px 18px 16px !important;
  border-top: 1px solid var(--border);
  box-shadow: none !important;
}

.conv-clean-shell #conversationReplyForm > .form-grid:first-child {
  grid-template-columns: minmax(0, 1fr) 180px;
}

.reply-tools {
  display: inline-block;
  margin-right: 12px;
}

.reply-tools[open] {
  display: block;
  margin: 4px 0;
}

.reply-tools .quick-replies {
  margin-top: 6px;
}

.reply-submit-row {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  flex-wrap: wrap;
}

.reply-submit-row #replyHint {
  margin-right: auto;
  flex: 1 1 240px;
}

.reply-submit-row button {
  min-height: 32px;
  font-size: 12px;
}

@media (max-width: 1180px) {
  .conv-clean-shell {
    grid-template-columns: minmax(320px, 380px) minmax(0, 1fr) !important;
  }

  .conv-secondary-controls {
    grid-template-columns: 1fr;
  }

  .conv-stats-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 960px) {
  .conv-clean-shell {
    height: auto;
    min-height: 0;
    grid-template-columns: 1fr !important;
  }

  .conv-primary-controls {
    grid-template-columns: 1fr;
  }

  .conv-stats-strip,
  .conv-clean-shell .visitor-info-grid {
    grid-template-columns: 1fr;
  }
}

/* =========================================================================
 * 后台菜单 IA 重构
 * 让侧栏从"功能清单"变成 SaaS 后台导航：核心工作台优先，系统设置后置。
 * ========================================================================= */
.sidebar {
  padding: 16px 12px;
}

.brand {
  position: sticky;
  top: 0;
  z-index: 2;
  margin: 0;
  padding: 2px 8px 14px;
  background: #0f172a;
}

.sidebar-hide-btn {
  margin-left: auto;
  width: 28px;
  height: 28px;
  min-height: 28px;
  padding: 0;
  border: 1px solid rgba(147, 197, 253, 0.22);
  border-radius: 6px;
  background: rgba(37, 99, 235, 0.14);
  color: rgba(191, 219, 254, 0.90);
  box-shadow: none;
  display: inline-grid;
  place-items: center;
}

.sidebar-hide-btn:hover {
  background: rgba(37, 99, 235, 0.26);
  filter: none;
  box-shadow: none;
}

.sidebar-hide-btn svg,
.sidebar-restore-btn svg {
  width: 17px;
  height: 17px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.sidebar-restore-btn {
  position: fixed;
  left: 6px;
  top: 10px;
  bottom: auto;
  z-index: 90;
  width: 44px;
  height: 40px;
  min-height: 40px;
  padding: 0;
  border-radius: 8px;
  background: rgba(37, 99, 235, 0.14);
  color: rgba(226, 232, 240, 0.82);
  border: 1px solid rgba(147, 197, 253, 0.22);
  box-shadow: none;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 0;
  pointer-events: none;
  opacity: 0;
  transform: translateX(-64px);
  transition: opacity var(--transition), transform var(--transition);
}

.sidebar-restore-btn .mark {
  display: none;
}

.sidebar-restore-btn svg {
  width: 20px;
  height: 20px;
}

.sidebar-restore-btn:hover {
  background: rgba(37, 99, 235, 0.26);
  filter: none;
  box-shadow: none;
}

body.sidebar-hidden .sidebar {
  width: 56px;
  padding: 10px 6px 12px;
  transform: none;
  pointer-events: auto;
  overflow: visible;
}

body.sidebar-hidden .sidebar .brand {
  display: none;
}

body.sidebar-hidden .sidebar-restore-btn {
  display: inline-flex;
  pointer-events: auto;
  opacity: 1;
  transform: translateX(0);
}

body.sidebar-hidden .sidebar-nav {
  display: flex;
  align-items: center;
  gap: 6px;
  width: 44px;
  height: 100vh;
  margin: 0;
  padding: 48px 0 14px;
  overflow-x: visible;
  overflow-y: auto;
}

body.sidebar-hidden .nav-group {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  width: 44px;
  padding: 0;
  border: 0;
  background: transparent;
}

body.sidebar-hidden .nav-group-label {
  display: none;
}

body.sidebar-hidden .nav-group nav,
body.sidebar-hidden .nav-group.is-collapsed nav {
  display: flex;
  flex-direction: column;
  gap: 4px;
  width: 44px;
}

body.sidebar-hidden .nav-item,
body.sidebar-hidden nav a {
  width: 40px;
  min-width: 40px;
  height: 40px;
  min-height: 40px;
  justify-content: center;
  padding: 0;
  border-radius: 8px;
}

body.sidebar-hidden .nav-item span {
  display: none;
}

body.sidebar-hidden .nav-item .nav-icon {
  width: 17px;
  height: 17px;
  flex: 0 0 17px;
}

body.sidebar-hidden .nav-item::after {
  content: attr(data-label);
  position: absolute;
  left: calc(100% + 10px);
  top: 50%;
  z-index: 130;
  max-width: 180px;
  padding: 7px 9px;
  border-radius: 7px;
  background: rgba(15, 23, 42, 0.96);
  color: #ffffff;
  box-shadow: 0 10px 26px rgba(15, 23, 42, 0.24);
  font-size: 12px;
  font-weight: 600;
  line-height: 1;
  white-space: nowrap;
  pointer-events: none;
  opacity: 0;
  transform: translate(0, -50%) scale(0.96);
  transition: opacity var(--transition), transform var(--transition);
}

body.sidebar-hidden .nav-item:hover::after {
  opacity: 1;
  transform: translate(0, -50%) scale(1);
}

body.sidebar-hidden .nav-group:first-child {
  border: 0;
  background: transparent;
}

body.sidebar-hidden .main {
  margin-left: 56px;
}

.sidebar-nav {
  gap: 10px;
  padding: 2px 4px 14px 0;
}

.nav-group {
  gap: 2px;
  padding: 0 0 8px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.nav-group:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.nav-group-label {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  padding: 8px 10px 4px;
  border: 0;
  border-radius: 6px;
  background: transparent;
  box-shadow: none;
  color: rgba(203, 213, 225, 0.58);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em !important;
  text-align: left;
  cursor: pointer;
}

.nav-group-label::before {
  content: "";
  width: 4px;
  height: 4px;
  border-radius: 999px;
  background: rgba(96, 165, 250, 0.72);
}

.nav-group-label:hover {
  background: rgba(148, 163, 184, 0.08);
  color: rgba(226, 232, 240, 0.82);
  filter: none;
  box-shadow: none;
}

.nav-group-label > span:first-of-type {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.nav-group-caret {
  width: 6px;
  height: 6px;
  border-right: 1.5px solid currentColor;
  border-bottom: 1.5px solid currentColor;
  transform: rotate(45deg);
  opacity: 0.72;
  transition: transform var(--transition);
}

.nav-group.is-collapsed .nav-group-caret {
  transform: rotate(-45deg);
}

.nav-group.is-collapsed nav {
  display: none;
}

.nav-item,
nav a {
  min-height: 32px;
  padding: 7px 10px;
  border-radius: 7px;
  color: rgba(226, 232, 240, 0.74);
  font-size: 13px;
  font-weight: 500;
}

.nav-item span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.nav-item .nav-icon {
  width: 15px;
  height: 15px;
  flex-basis: 15px;
  color: rgba(148, 163, 184, 0.82);
}

.nav-item:hover,
nav a:hover {
  background: rgba(148, 163, 184, 0.10);
  color: #ffffff;
}

.nav-item:hover .nav-icon {
  color: rgba(191, 219, 254, 0.96);
}

.nav-item.is-active,
nav a.active {
  background: #1d4ed8;
  color: #ffffff;
  box-shadow: none;
}

.nav-item.is-active .nav-icon {
  color: #ffffff;
}

.nav-group:first-child {
  padding: 8px;
  border: 1px solid rgba(96, 165, 250, 0.16);
  border-radius: 10px;
  background: rgba(15, 23, 42, 0.48);
}

.nav-group:first-child .nav-group-label {
  padding-top: 0;
}

.nav-group:first-child .nav-item {
  min-height: 36px;
}

.nav-group:first-child .nav-item.is-active {
  background: linear-gradient(135deg, #2563eb, #0f766e);
}

@media (max-width: 920px) {
  .brand {
    position: static;
  }

  .sidebar-nav {
    max-height: none;
  }

  .nav-group {
    border-bottom: 0;
  }
}
